DHL Anmeldelser 245

If I could leave a lower rating I would. I had no choice but to use DHL for a delivery from the U.S, I figured since it's one of the biggest delivery companies in NZ I there'd be no hassle. I was dead wrong. The day my package was supposed to be delivered I received a notification and a tracking number. Normal stuff. Then the next notification I got was to tell me that someone knocked on my door and left because no one answer. I had to do this twice because they gave me wildly different time frames. I've used multiple delivery services and each one of them sets up automated notifications that tell me my parcel is on the way. But DHL couldn't even get that right. Then I had to call because they're God awful website wasn't allowing me to reschedule my delivery. Only to find out ON THE CALL that I wasn't allowed to reschedule because I need to sign for it. So I had to waste an hour of my day to pick it up from their depot. Do everything in your power to avoid DHL for the love of God.

For the love of God, do not use DHL if you can. Beyond useless, incompetent and bad! Can’t redirect my passport to another address, I can’t pick it up as their depot is over 50km away and now they inform me they don’t deliver Tuesdays after taking the morning off work to wait for it. Absolutely rubbish! DO NOT USE

Awesome service. Prompt, with excellent ongoing communication. 100% recommend

If the shipper does not include explicit mention of the shipping cost then DHL's policy is to "estimate" the cost (very highly) and then require you to pay GST on that estimated cost, even if the shipping cost was included in the declared price of the item. So now you are paying GST on the shipping twice.
You can dispute DHL's estimated shipping cost, but have to pay NZ Customs an extra $103.50 to do so, for a "Post Clearance Modification", all because DHL sent their estimated shipping cost to Customs without letting you know.
And don't bother disputing this with DHL, because it is just their "policy" to estimate shipping costs when not mentioned by the shipper, and it is just their "policy" to not tell you about that until after they send the estimate to Customs, by which time it is too late.

My package ordered from Australia had been delivered to the incorrect address. I have gotten in contact with the DHL customer service - although i was repeatedly only being told that the driver would be "attempting to recover the package" - although it is easy to assume that the people living in the home would have already taken the package inside. In emails with Customer service, they began to develop an attitude towards my persistence - acting as if I was also at fault for the package being lost? I have since been in contact with the company whose products I ordered from and they are being extremely helpful in resending the package.

I have read multiple reviews complaining of the same issue of incorrect delivery.

what a long winded over complex system, no wonder 80% of reviews are bad. i had no prompting to supply information until day 4 of holding(which i then get charged for) the email status alerts don't match what the call centre are saying, just a balls up! i have no faith in them whatsoever... shame to mar the awesome shipping time of 14 hours from scanned in japan to scanned in nz(followed by 6 days and still no parcel)

Was skeptical at first due to other reviews.

But I ordered an EGPU from HK to NZ and had absolutely no hiccups along the way.

It arrived in 4 to 5 days, even faster than the predicted delivery time.

Driver had no issues finding my address either which was in a relatively rural place.

All in all great experience for me.

Terrible service.

Dreadful !!!
Having been told by the British Passport Office that a date had been set for DHL to pick up my passport and important documents I waited in the entire day. After no one appeared by 5pm I rang them . To be told that they hadn't got it on thier list or some such nonsense and could I instead drive all the way into town to go to the post office despatch centre and drop it off there . In other words no one from the Christchurch center wanted to drive all the way down to Rural Timaru and pick it up . Horrible people but what did I expect! Strongly advise everyone to steer well clear . Useless and incompetent.

Terrible service, I've always put no signature and they ignore it everytime. Plus they didn't even attempt to redeliver. I have to now go to Penrose to pick it up. Terrible service and terrible customer relations

I am extremely satisfied with the first-rate help I received from Tina, the customer service agent. My parcel was held up by customs for about three weeks. After speaking to numerous people, Tina seemed to be the only one who truly cared and made the extra effort to make sure my shipment got to me. She was really helpful and had a customer-centric, dynamic spirit in her. She is 100% a keeper. I will continue to use DHL in the future because of this amazing service.

CONTINUI FURTI di merce dai colli spediti, nonostante si utilizzi a livello aziendale il servizio Express con definizione date e orari in anticipo.
EVIDENTI MANOMISSIONI dei pacchi, con tagli e scotch di copertura applicato a nascondere quanto avvenuto. Negano l' evidenza. IRRESPONSABILI, da denuncia.

The customer service was extremely poor. Instead of assisting, they were just messing around. I contacted customer service twice, and ultimately, they asked me to collect the parcel from the depot. Terrible service.

I am a business owner and I just wanted to express my appreciation to the lovely and helpful DHL courier driver. If it wasn’t for him my shipment would not have made it today. I did not print up a required document and my shipment was supposed to be sent out but I didn’t print the document on time. The driver understood my problem and took me to the nearest printing shop and got my documents printed so I could send out the package the same day. I don’t know his name but he is a tall Punjabi guy with a very supportive and polite attitude. I’m really happy I get to do business with him.

Percarità mai più!
Furgone rapinato! rimborsi 0 20 telefonate e costi delle telefonate alle stelle. Persi 3.500 euro.
Salvatevi

Put on hold in Auckland when the country had an FTA with Newzeand,Took 3 days for M.P.I to look while paying holding fees, Then Auckland kept sending messages on internet they had not been paid and they had, talked to accounts in Auckland just to find an obnoxious $^&* and hung up, eventually sorting the problem from Chch, Would only use DHL if no other choices but other companies might be just as bad.

What on earth allows DHL to function as a business? Staff that are oblivious to the services they offer, no accountability, no records kept, no internal communication, the systems within must be either unworkable or staff treat it with contempt. Will not use this company again, the reputation of my company can not afford to.

The worst, you can never order anything without it being “suspicious” then getting held up by DHL. Every. Single. Time. Then you have to go out of your way to go and provide ID just for things to get released and it miraculously not being suspicious packages anymore.

I have never experienced such terrible service, terrible customer service.. sorry need to amend that, THERE IS NO CUSTOMER SERVICE!
Parcel delivery service that doesn’t deliver your parcel. Tells you they tried, yet when you spent all day inside your house awaiting parcel….. nothing arrives. This is not a one off, this has happened 3 times.
My last delivery was sent back to sender.
It was in Auckland for 5 days, they couldn’t find it.
Then they found it and then sent it back.
Do not use this company if you can choose another option?