We needed replacement covers and seat and back cushions for our conservatory furniture (not purchased from Desser). I contacted them for material samples, which arrived quickly. I read Trustpilot rev... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have just taken receipt of 2 Lyon Grey Swivel Chairs. The whole process from ordering to delivery has been excellent. The delivery team were polite and efficient. They unpacked the furniture,... Se mere
The quality of our conservatory furniture is much better build quality than we have seen at garden centres. The sofa and chairs are extremely comfortable with great lumbar support and very good cushio... Se mere
We already had a Desser Sumatra Corner Sofa (similar to the Corsica) and have had it since 2012. It has been excellent in our conservatory for all this time. As the material was in full sun for al... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1919 and still a 4th generation family run business, we provide a luxury range of natural rattan furniture, indoor conservatory furniture and outdoor garden furniture. Our cane furniture is made using the finest Grade A rattan, sourced from Indonesia and then assembled by us in the UK. You can be sure to find a mix of modern conservatory furniture as well as more traditional wicker furniture. From wicker chairs, rattan mirrors, sideboards and console tables, we supply furniture designed to be used in any room of the house. We also have our own cushion department, so all of our cushions are hand-sewn here in the UK, providing the utmost comfort and quality. Check out and request samples of of our fabrics. Our outdoor furniture sets range from classic rattan lounge sets to luxury modern outdoor sofas and garden dining sets. We provide Aluminium garden sets with upholstered cushions and the range varies from garden dining sets, garden lounge sets, rattan corner sofas, and sun loungers, perfect for patios, small gardens, big gardens, and even poolside!
Kontaktoplysninger
Desser & Co., Longbridge Road, Trafford Park, M17 1SN, Manchester, Storbritannien
- +44161 834 1795
- info@desser.co.uk
- desser.co.uk
4,7
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 16 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Would Recommend
Shipping was very secure, item came in perfect condition. Fantastic quality, 100% worth the price. We got the papasan sofa and use it constantly, have gotten loads of compliments from guests!
30. september 2024
A quick and easy transaction of quality…items
A quick and easy transaction of quality items
21. oktober 2024
Excellent company
Excellent company. Furniture a good standard and delivered on time.
20. september 2024
Very pleased with product
19. september 2024
Excellent service and quality.
13. september 2024
Excellent quality furniture with a…
Excellent quality furniture with a brilliant delivery team.
12. september 2024
Black brown Rusty tetanus chairs ——dangerous chair—- refuse to Refund —- tetanus health risk
Rusty dangerous chair .
Update :
Hi Annie,
It’s in our refund policy listed on our website, as stated we will fight this case.
The other option is if you buy a box from us, cost and delivery will be £22.50 of a coffee table box. Box dims are 100*70*60cm.
Kind Regards,
———————————————————
The original story is :
They DPD me a chair full of rusty staples .
Then they try to bully me to accept this
Rusty nailed chair with 50% refund .
Or otherwise they say : I must find a new DPD huge 1.5 meter box to wrap it up again as they refuse to let their truck man to come to pick it up .
Desser then email : no box . No refund !
I have pictures of those rusty chairs—- happy to upload .—- please see my profile photo . Those total black and brown rust .
Clearly aged and weathered and full of tetanus risk .
Yet they re-sell to me as brand new .
16. november 2024
Uopfordret anmeldelse
Besvarelse fra Desser & Company
Hi Mrs An,
As we explained over email, we are truly sorry you are of this opinion, but with the furniture being handmade, with natural products, the furniture goes through a very rigorous process once the raw material has been cropped from the jungle (in Indonesia), which is then all made by hand to produce furniture pieces.
As a natural handmade product, imperfections and blemishes will occur, which is all part of its natural beauty.
I appreciate the stapling is possibly causing you concerns, but the manufacturing process for the furniture needs to have a starting and finishing point, hence the reason there will be staples exposed to fix the rattan in place. These are located on the side and underneath of the rattan frame, which are not visual once the frame is assembled and the cushion is placed on the base.
We are more than happy to collect the chair, and refund you once you goods are returned, but as you can appreciate, the chair itself needs to be packaged and returned to us in the condition in which it was delivered. Otherwise the carriers won’t collect the goods. We also need to ensure the chair comes back to us in a perfect condition.
Unfortunately, and this applies to all carriers, the carriers won’t collect the goods unless they are packaged correctly. You should have the box we sent you the chair in.
We will then of course refund you the refundable amount, once the goods have been returned to us in perfect condition.
Kind regards,
Desser and Company Limited
All good thank you.
17. september 2024
Highly Recommend
Ordering was easy and the furniture arrived quicker than expected. We were kept up to date with delivery and it was easy to rearrange delivery to a more convenient day. The delivery people were very professional, unwrapped the furniture which was very well protected and took all the packaging away. Couldn't have wished for a better service. On top of that the furniture is beautiful
14. september 2024
Good Customer Service
Very swift Delivery and follow up service checking that all was OK with our order. Well packed and safely delivered.
2. november 2024
Uopfordret anmeldelse
Excellent web site
Excellent web site, helpful staff when I 'phoned,
and furniture completed and delivered in approx 2 weeks.
13. september 2024
Highly recommend this company
Highly recommend this company. Gave updates on delivery dates and window times. The two curriers were great Charles & partner. Took off all packaging returning it to van. They were friendly polite pleased with product overall a great experience.
12. november 2024
Uopfordret anmeldelse
Great furniture and service
Fabric samples sent out quickly. Very pleased with our furniture. Order delivered quickly and delivery drivers helpful with unpacking and placing furniture. Would definitely use this company again.
17. oktober 2024
Uopfordret anmeldelse
Good delivery and excellent products…
Good delivery and excellent products the family really enjoys their sofas in our summerhouse.
10. september 2024
Quality of furniture exceptional
Quality of furniture exceptional easy to order online samples of materials sent out with no issues, delivery quick and on time so an overall good experience. Would order again from this company
31. oktober 2024
Uopfordret anmeldelse
Top quality product & service
Prompt delivery.
Quality product.
Well packaged.
In excellent condition.
Slightly lighter colour than anticipated.
7. september 2024
Great delivery and project arrived in…
Great delivery and project arrived in perfect condition.
5. september 2024
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