Eind februari besteld en zou m’n longsleeve binnen 4-5weken krijgen. We zijn nu al bijna 2maanden verder en nog steeds niks. Alleen domme updates ondertussen gekregen zodat je hoop houdt. Bestel hier... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ik heb 12 januari een longsleeve besteld, de updates van de pre order heb ik allemaal netjes ontvangen. Het pakket zou nu opgestuurd worden, track en trace heb ik gekregen, maar daar staat dat het... Se mere
Terrible customer service. I’ve sent 3 emails and an Instagram message looking to process a return. The product I received has manufacturer defects (very crooked stitching). I have had no response and... Se mere
Ik wacht al 3 maanden op mijn shirt ! Nog steeds niet ontvangen door post nl volgens hun wel opgestuurd…. Niks bestellen op deze site oplichters . Tomorrowsdesire
Virksomhedsoplysninger
Skrevet af virksomheden
DESIRE™️ is all about the movement, it is created to inspire people with positive vibes to make them follow their passion(s).
Kontaktoplysninger
1,4
Dårlig
48 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have not had my package yet
I have not had my package yet, i ordered over 2 weeks ago and it was supposed to arrive between 14th and 18th january, i suppose it could have something to do eith weather conditions but it would be nice to be notified about the situation, when i track the package it is not found.
23. januar 2023
Besvarelse fra DESIRE
Hi Sigurbjorn,
As communicated to you per email your package got stuck somewhere. We have processed a reshipment, free of charge! ;-)
Would you be so kind to change your review (once you receive your order)?
Extremely impressed with the quality
I recently purchased 2 t-shirts from this company and I am extremely impressed with the quality of the products. The fabric is thick and sturdy, which means that the t-shirts do not crease easily. The stitching is also top-notch and the overall construction of the shirts is very well done. I am very satisfied with my purchase and would highly recommend this company. 5/5 stars!
17. januar 2023
Besvarelse fra DESIRE
Thank you so much Danique!
Besvarelse fra DESIRE
Hi Angelo!
We replied to your email. It got stuck in the spam folder, which explains the late reply from our side. We're very sorry about this.
Hopefully we can solve the issue ASAP ;-)
delivery was fast
delivery was fast. Set is very high quality and nice. but unfortunately the size doesn't fit me, I've been trying to contact the company for a couple of weeks and I'm not replying either on email or on Instagram. so I'll probably have clothes left at home that I won't wear. very unprofessional behavior.
14. januar 2023
Besvarelse fra DESIRE
Hi Veronika!
We replied to your email. It got stuck in the spam folder, which explains the late reply from our side. We're very sorry about this.
Hopefully we can solve the issue ASAP ;-)
Geen reacties op e-mails
We hebben een hoodie besteld bij Desire Amsterdam, alleen de maat is helaas niet goed. Inmiddels al meer dan 3 keer Desire Amsterdam gemaild om te informeren hoe ik de hoodie kan ruilen voor een maat kleiner. Tot nu toe blijft elke reactie uit. Zeer spijtig.
14. januar 2023
Besvarelse fra DESIRE
Hi Sophie!
We replied to your email. It got stuck in the spam folder, which explains the late reply from our side. We're very sorry about this.
Hopefully we can solve the issue ASAP ;-)
Besvarelse fra DESIRE
Thank you very much Nicholas!
I can’t reach You to return my items…
I can’t reach You to return my items for 2 orders. So please contact me via e-mail
21. december 2022
Besvarelse fra DESIRE
Hi Ine!
We replied to your email. It got stuck in the spam folder, which explains the late reply from our side. We're very sorry about this.
Hopefully we can solve the issue ASAP ;-)
best customer service i've experienced…
best customer service i've experienced in a while. Big shout out to Noor :)
19. december 2022
Besvarelse fra DESIRE
Thanks so much!!
Bonjour
Bonjour, je n’ai jamais reçu mon colis! Le tracking number n’est plus valide! Ou est ma commande???
31. august 2022
Besvarelse fra DESIRE
Hi Timothy,
The tracking states that it has been delivered within the estimated delivery time frame. I'm sorry if this is not up to your standard, but it is as communicated to you.
In eerste instantie wel op tijd mijn…
In eerste instantie wel op tijd mijn shirts gekregen. Omdat de shirts te klein waren heb ik ze retour gestuurd en reactie op 13 maart gekregen dat ze weer verstuurd waren. Het is nu echter al meer dan een maand geleden en heb helaas nog niks mogen ontvangen. Nog 2 maal een mail gestuurd maar ook geen reactie gekregen. Slechte service zo.
15. april 2022
Besvarelse fra DESIRE
Update: We have processed a refund and offered a compensation for the long wait.
Hi Thomas!
I'm very sorry to hear you're unsatisfied with your order. We'd like to make sure you receive the correct sizing so you can wear our items proudly.
Very sorry about the lack of communication on your email - we just noticed your emails in the spam folder and will reach out there as well.
Looking forward to hearing from you!
Cheers,
Noor from DESIRE
Il y’a des erreurs dans ma commande
Il y’a des erreurs dans ma commande, je souhaite faire un échange mais personne me répond pour procéder à un échange
9. marts 2022
Besvarelse fra DESIRE
Update: The customer did not reply to our emails, we tried to offer a solution but the customer did not comply.
Hi Adrien!
We received your emails and did respond to them, did you receive our reply? :-)
Sehr zufrieden
Schnelle Lieferung nach DE.
Super Qualität und sehr angenehmer Stoff.
Der Preis zahlt sich aus
14. januar 2022
Besvarelse fra DESIRE
Thank you very much!
Superb quality (thank you for keeping me warm)
Not only is the quality of the sweatpants superb and packaging above standard, the actual speed of shipment to arriving at my house was incredibly fast (to France). My legs are definitely thanking DESIRE this Christmas!
30. november 2021
Besvarelse fra DESIRE
Thank you so much for the kind words Antoine! Highly appreciated.
Found myself a treat
The clothing is phenomenal. Its really thick which makes them super comfortable. I bought a hoodie and the matching pants and theyre just super good quality. Bought my next set right after my first one. Looking forward to more releases!
22. november 2021
Besvarelse fra DESIRE
Thanks so much! Highly appreciated. Looking forward to you looking good in our new drops ;-)
Refund was given without any problems.
Refund was given without any problems.
Service was nice
16. november 2021
Besvarelse fra DESIRE
Thank you :-)
Loved the two sets
Loved the two sets perfectly unisex. Good for looking put togheter with 0 effort. Will buy all the colors
16. november 2021
Besvarelse fra DESIRE
Thanks so much!
Nice products and fast delivery, but bad customer service
Nice products and fast delivery, but the customer service is difficult to reach and it takes very long before you get an answer to your email.
12. november 2021
Besvarelse fra DESIRE
Hey there! Wow, that doesn't good. We usually reply within 24 hours (48 hours max). I'll look into this so we can improve on this part. Thank you for the feedback :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.