Deputy Anmeldelser 

So disappointing. Your online support is simply not up to scratch, with staff seemingly lacking the knowledge or understanding to resolve even basic issues.

I've been a loyal customer for over five years, but the decline in service and support is no longer acceptable. It feels like cost-cutting has taken priority over customer experience, and it's certainly showing.

Unfortunately, enough is enough. After more than five years as a customer, I'll be taking my business elsewhere.

I've had an amazing experience using Deputy, the support was amazing,

I initially had an issue exporting timesheets to Xero and they were able to quickly support me with my issue.

Eight years as a happy customer, but recent changes have been disastrous

We have been loyal Deputy customers for eight years and, until recently, I would have had no hesitation in recommending the platform. Unfortunately, the recent changes to their subscription plans and functionality have completely changed my opinion.

Since moving to their Lite subscription, basic features that we have relied upon for years, including automatic timesheet rounding, are no longer available without paying for a more expensive plan.

What previously took us 15 to 30 minutes to complete each week now takes over an hour, requiring unnecessary manual adjustments to employee timesheets.

Even more concerning is that when timesheets are manually rounded, these adjustments are not correctly reflected in Deputy's reporting, resulting in inaccurate wage costings. This is completely unacceptable for a platform businesses depend upon for accurate payroll administration and labour cost reporting.

Despite providing Deputy with several detailed examples demonstrating this issue, it has remained unresolved for weeks. This is not simply an inconvenience or a missing feature. It is a fundamental reporting accuracy issue that has serious implications for businesses relying on this information.

We have also experienced changes to our reporting functionality, further complicating what were previously straightforward administrative tasks.

What has been particularly disappointing is the customer service. Despite extensive correspondence, providing detailed examples and repeatedly explaining the issues, we are still without a satisfactory resolution. Responses have been slow, the matter has been passed between multiple support representatives, and there has been little meaningful acknowledgement of the disruption being caused to our business.

After eight years of paying for and trusting this platform, I find it incredibly disappointing that longstanding customers are now expected to pay more to retain functionality they previously enjoyed, while serious reporting inaccuracies remain unresolved.

We are not asking for additional features. We simply want the system to perform the basic functions it has reliably performed for years and, most importantly, to produce accurate information.

I genuinely never expected to be writing a negative review of Deputy, particularly after being such a satisfied customer for so long. However, we are now on the verge of moving to an alternative provider.

Deputy, please listen to your longstanding customers. Accurate timesheets, reliable wage cost reporting and responsive customer support should be fundamental to your service, not something customers have to fight for.

It is incredibly disappointing to see what was once an excellent product deteriorate to this extent.

Avoid!
Deputy are now using sub processors.
Find a better service. There are lots out there!

Deputy software was OK for rostering, timesheets and reporting. Overpriced but was OK. Until now. Now they have changed their reporting so that in order to be able to create a you have to pay extra for Analytics+. They changed the timesheet so that the screen is hard to read and confusing and you can't set pay period dates. They make changes to their product to make it worse and harder to use. We'll be cancelling our subscription as soon as we find a workable solution. I would give them a wide berth if I was looking for a rostering/HR tool.

If I could give these guys 0 stars I would. Their billing process is very misleading. Like MANY online subscription businesses you are automatically enrolled to renew rather than opting in. On top of that they send you these "proactive" emails around the time of your renewal telling you how much you're going to be saving when you renew. But the reality is that you are only saving money compared to the Full Rate they're charging new customers which is 3 x what you used to pay - so you're still paying 2 x what you used to pay, you're not actually saving money. If you try to get hold of an actual person, of course, it is almost impossible and they are completely inflexible once the 12 months ticks over if you haven't opted out. But where do you opt out and how? After being stung so badly last time I've already written to them multiple times telling them that I don't want to auto renew this time - but I'm still getting renewal emails. And paranoid that they will automatically renew my subscription I've done the only thing I could do (because I couldn't actually talk to a real person) so I've gone online and unsubscribed - the result - I'm instantly cut off - even though we've already paid for the rest of the year (because we've been forced to). So now I've paid but I'm not getting the service I have paid for. You guys are the WORST!!! Stay away from these guys.

I had the pleasure of speaking to Baleigh today with and issue I was having on Deputy. We had found a little short cut temporarily until we can get the problem resolved. She was very knowledgeable and extremely polite and friendly to speak to. She was also trying to figure out a way to make my life easier by coming up with a different way to print my reports to save me time. Talking to her made me feel like I have known her forever and that is a breath of fresh air. You don't get that a lot now a days.

The software works as it should aside from some bugs here and there, however the major ongoing concern with Deputy is their customer support/IT issues. They rely heavily on AI responses which are extremely generic and ignore your responses to its prompts which makes resolving issues extremely frustrating and time consuming. When you request a human to get back to you it takes several hours and they always seem to find a way to get you to do the heavy lifting. Our business relies on Deputy to run and their lack of care and sense of urgency is deplorable.

Amazing service, friendly team with sound professional expertise. Great problem solving and fast solutions. Thanks!

Great communication. Always helpful and quick to come to resolutions with queries.
Love your work!

If I could give zero stars I would. Avoid this app at all costs. The hidden charges are awful. The app is usless. There is better out there. And god help you if you want to talk to customer services. Im surprised they are still able to trade.

I have been a client for many years but my staff rollover recently was the cause of multiple pitfalls discovery in the subscription. I have been paying for staff members left for so long and myself as well as the accountant. Simply I should have archived them where I was not advised to do so until I questioned the recent invoice. Once I explained these poeple left years ago there was no offer to rectify the billing issue and move forward. Now I cancelled the subscription mid month and charged a whole month in advance with the excess dismissed employees again . There is absolutely no customer service support . Sadly discovered the hard way.

I made an error after my trial ended and made my way to the right department who handled my problem in an efficient and timely manner. Thanks so much Tim. Faith restored....

Need to know further in advance post openings, what,where, pay, hours, etc. Need to know in advance if we get the positions we apply for.We understand that these posts are going to be filled and challenging, but we all have families and they should come first so advanced notice is a priority . Thanks

Lost our payuns details made me struggle for a long time

Kat is amazing!

all good every time

Pathetic service, do not fall for this useless software add ons that dont work but will charge you fully without any apologies for the most tardiness of customer support in even responding. Connect team is 100 times better

As per their contract they did charge me the full years subscription however I pleaded my case and out of goodwill they refunded my unused amount. It's always nice for a company to have an understanding like this and it's not just about contracted words but customer interaction. It makes people want to come back and use their facilities which I will.

After using Deputy for more than ten years extremely disappointed with how they handled an expired card payment. Messaging staff directly is extremely inappropriate.