I signed up and started receiving magazine but after four issues the magazines stopped coming. Customer care say we have not paid but we have provided proof we paid and since then after 11 emails an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bunch of cowboys who never send free gifts. We subscribed to a special offer of EVO and also OCTANE, both great magazines. Supposed to come with a free toolkit. DENNIS publications are just a bunch... Se mere
Virksomheden har svaret
Like the review i have just posted against Autoexpress magazine, Dennis publishing (the owners) are missleading customers with marketing scams and gifts that dont turn up. Not good in my view. I spo... Se mere
Virksomheden har svaret
I purchased a digital and hard copy subscription of Octane this month as a gift. Login details sent immediately and they worked fine. Seven days later login stopped working and it now says 'expired.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
21st Century Magazine and Digital Publisher
Kontaktoplysninger
31-32 Alfred Place, WC1E 7DP, London, Storbritannien
- 020 3890 3890
- hello@dennis.co.uk
- dennis.co.uk
1,3
Dårlig
178 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Missing Items
Ordered as part of their promotion advertising an Autoglym Car Wash Set.
Received 2 weeks of my subscription, all well and good.
Third week, didn't receive my magazine. Contact customer support they said they will send out a replacement.
Fourth week, still waiting for my replacement magazine (or original) and have not received this weeks either. On top of that I'm still waiting for my subscription gift.
EDIT: Fifth Week, didn't receive my magazine again, but have the 2 replacements. It's a good magazine and a good price but I'm not chasing the delivery of my magazine every week to get it a week late
Really poor
22. november 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Jordan,
Thank you for your message. I am so sorry to hear that you are experiencing delivery issues. Please contact 0330 333 9491 or email subscriptions@autoexpress.co.uk so we can arrange for your missing issue and gift to be sent out to you immediately.
Once again, please accept my apologies, and I hope you continue to enjoy Auto Express Magazine.
Kind regards,
Joe - Subscriptions Administrator
Awful
I haven't received my latest issue of Auto Express and they never sent the free Autoglym Bodywork Wash & Protect Complete Kit for subscribing. Needless to say, I cancelled the subscription.
19. november 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Matt,
Thank you for your message. I am so sorry to hear that you have experienced delivery issues. I am also sorry to hear that you have canceled your subscription. Please contact 0330 333 9491 or email subscriptions@autoexpress.co.uk so we can arrange for the issues/gift you have paid for and missed be sent out to you immediately.
Once again, please accept my apologies.
Kind regards,
Joe - Subscriptions Administrator
Dismal on-line subscription experience.
I give them three stars because the on-line subscription service is a diabolical mess. It was a mess last year, and it's still a mess 12 months on. Every year I have a problem when purchasing a subscription (renewal is not on offer!!!).
I strongly recommend the good old fashioned way, which is to phone them up to buy a subscription.
Customer service is very good, they generally get the subscription mess sorted out quite quickly.
And the magazine itself (PC Pro in my case) is excellent, the digital edition gets 4/5 stars, I'm knocking off a star because every now and then a new page flashes up on my iPad before going blank. I reported this months ago, they said they were aware of this problem....and the problem continues.
19. november 2019
Uopfordret anmeldelse
Signed up for a puzzle magazine…
Signed up for a puzzle magazine subscription for which I am supposed to receive a free puzzle book and the next thing I know is I'm getting an email stating I've signed up over the phone for a subscription to your The Week magazine and that I'll be getting charged £6 initially and then a hefty subscription fee thereafter! I DO NOT WANT THIS SUBSCRIPTION!! I told the person on the phone I did not want any other subscriptions!!
Now reading all the other reviews on here makes me nervous and I will be contacting the police if anything comes out of my account. I hope you are reading this Dodgy Dennis!! CANCEL THIS IMMEDIATELY AND REMOVE ALL MY DETAILS!
19. november 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Sarah,
I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.
As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.
Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again. Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
SCAM!!
SCAM!!! Ive had an email sent with a subscription set I didnt start I cant log into the account with the details theyve set up. They have my correct bank details etc on the email. Ive spoken to their online chat and basically the guy refused to cancel the subscription im contacting the bank and police today. Just to edit ive spoken to the fraud department of my bank anyone caught needs to contact their bank to cancel the dd the day after the email and then you need to contact trading standards to get this fraudulent company shut down the bank say theyre either stealing or buying your details from someone. Bloody SCUM
In reply to dennis themselves you take fraud seriously 🤣🤣🤣🤣 dont make laugh look at the other 78 reviews of you having falsely starting an account with their details im not stupid neither are the other 78 people why would anyone other than yourselves set up a dd to you for a subscription thats coming to my address eith you as a company are diabolical or you have a member of staff signing people up for commission, either way you know whats happening and its not an isolated case is it!
19. november 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi,
I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. I am very glad you consulted your bank for advice as they can ensure your account is protected and can refund any amount that was stolen. I hope you will be reimbursed quickly.
As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a
pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.
Unfortunately, our Customer Care team can not cancel any subscription via our live chat system. That is why a member of our online customer care team could not cancel the subscription . Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again.
Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Fraud
This morning I received confirmation of order email, with my name home address and was informed my first direct debit will be £6 and then go up to £32.99 ,
For one I have never ordered nor have I ever heard of this company , I rang them and they informed me that because order was only placed this morning , could I please leave it 72 hrs and call back,😡Clearly they need time to get there hands on my money , bank cant stop anything yet as nothing is showing up , why are these criminals not stopped
Clearly fraud
13. november 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi,
I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. I am very glad you consulted your bank for advice as they can ensure your account is protected and can refund any amount that was stolen. I hope you will be reimbursed quickly.
As you will have seen below from my response, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a
pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.
Unfortunately, as this fraudulent payment was made only this morning it will take up to 3 working days for any magazine subscription payment to appear on our system. Please understand this is the normal process when any customer takes out a magazine subscription. Our customer care team who you spoke to should have asked for your details so we can We are able to block your details, and add them to our blacklist, in order to prevent them from being used again. Please call 0330 333 9490, and ask for our Haywards Heath Customer Care Team and request that your details are added immediately to our blacklist.
Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Fraud
Taken £12 out of my account by the week limited. Never subscribed to this company, so I am totally unaware of how they got my details. If I am correct, they may have them from years ago when I was desperate for a loan and they unlawfully purchased them from a fake loan shark. I have informed my bank immediately, as it is before 4 o’clock today, I will be reimbursed. How many do they get away with though? Not everyone has the time to check their bank account immediately
8. november 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi David,
I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. I am very glad you consulted your bank for advice as they can ensure your account is protected and can refund any amount that was stolen. I hope you will be reimbursed quickly.
As you will have seen below from my response, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a
pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.
Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. If you would like to contact us, our telephone number is 0330 333 9490. We are able to block your details, and add them to our blacklist, to prevent them from being used again.
We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Disappearing issues on Fortean times app
Having spent some £16.00 on the it happened to me special issues of Fortean times within the app. I was somewhat disappointed when they disappeared. I was even more disappointed when after nearly two months of chasing , the customer services have gone quiet about resolving this. It’s simple either give me my money back or just provide me access to these issues. It really isn’t difficult.
6. november 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi David,
Thanks for contacting us.
I am so sorry to hear you are having problems with you Digital Subscription of Fortean Times. Our customer care team will be happy to help you resolve these problems. Please call 0339 333 9492 and asked to be put through to our Haywards Heath Digital Subscriptions Team and they will be able to resolve the issue or process a refund.
I hope this information is helpful. Please don't hesitate to contact me if you have any questions.
Kind regards,
Joe - Subscriptions Administrator
Just to add to the alarming list of…
Just to add to the alarming list of people who have had direct debits set up on their accounts without permission. I love that they have alll received a copy and paste email but no real explination or solution as to why this is happening. If it was some "fraudster" as they are so often claiming, why would they all use these bank details to pay for a crappy magazine? I don't want your excuses, I want my £24 back!!
30. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Greg,
I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.
As you will have seen below from my response, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a
pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.
Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. If you would like to contact us, our telephone number is 0330 333 9490. We are able to block your details, and add them to our blacklist, to prevent them from being used again.
We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
FRAUDSTERS
I don't know your magazine, I don't want your magazine, who knows how you got my details, you need to read the GDPR guidelines on GOV.UK because you are literally breaking the law
29. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi,
I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected.
Unfortunately, we was targeted by fraudsters who attempted to set up payments to test stolen bank details and we take this extremely seriously. If you would like to contact us, our telephone number is 0330 333 9490. We are able to block your details, and add them to our blacklist, to prevent them from being used again.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Just had notification that a…
Just had notification that a subscription has been setup for The Week (I once had a sub years ago), they have all of my details but this is definitely fraud.
Just as all the other reviews show - this is a fraudulent criminal business that should be closed down.
DESPITE THE REPLY confirming that this is fraud, Dennis Publishing are the ones doing it and resubmitting direct debits for my bank and ignoring all contact that I attempt (other than this review). Confirmed criminals - the police must get involved now.
23. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Dan,
Thank you for contacting us immediately.
I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.
There are two things you need to do now. One: we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/
Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk. We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Took Auto Express trial subscription…a con
Took Auto Express trial subscription offer with free gift. They took the money but never sent the gift promised. A con.
20. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi,
I am very sorry to hear that you have not received your free Auto Express subscription gift. Our customer service team will be happy to help you. Please can you email us at subscriptions@autoexpress.co.uk or call 0330 333 9491 with your details so we can quickly resolve this problem for you. Thank you for your patience while we resolve this for you.
Best Regards,
Joe - Subscriptions Administrator
I have subscribed to Fortean Times for…
I have subscribed to Fortean Times for twenty years and have received one free copy.
This stopped months ago and despite numerous phone calls I have yet to resolve the issue.
Pathetic service ...
16. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Keith,
Thank you for contacting us.
I am so sorry to hear you are having difficulties with your subscription. Please contact us on 0330 333 9494 and our customer care team will be happy to help you.
Best regards,
Joe - Subscriptions Administrator
Fraudulent subscription
My son has had the same done to him yesterday. He had a monthly subscription set up with all of his bank details and address. I feel this company needs to investigate further and if anything get the police involved as it is very distressing for people knowing that their details are flying around the place like this. I am looking back at all your comments and this seems to be happening for quite a while.. so why has this not been sorted yet!!!!!! My questions are where did they get his details from and why is it only with this company that the fraudsters are setting up accounts with
12. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Chanel,
Thank you for contacting us immediately.
I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.
There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/
Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk. We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
I wish I could have given minus 100…
I wish I could have given minus 100 stars! Fraudulent company that set up subscriptions without your knowledge and take money from you without permission. They'll ignore your emails, and claim they've got scammers using their name. If they weren't involved then they would at least check that the account details are correct before setting up a direct debit, but my address and prefix don't even match my account! Any responsible company will check this to stop scammers, so it's obvious that Dennis are the scammers themselves. I am telling you now Dennis publishing, if you take one penny from me you will have the police to deal with.
11. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Emma,
Thank you for contacting us immediately.
I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.
There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/
I have seen your email to hello@dennis.co.uk this morning, and I have requested our customer service team contact you today asap. Our customer service team will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
I have just recieved a random email…
I have just recieved a random email saying that I have subscribed to the week. I have never even heard of this magazine before I recieved the email can someone help
8. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Michael
Thank you for contacting us immediately.
We are so sorry to hear that someone has attempted to take out a subscription of The Week Magazine using your details. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has recently been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Please can you contact us at 0330 333 9494 and ask to be put through to our customer services. Our customer service team will then cancel this subscription immediately, to ensure no future payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again. We also strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund any stolen amount if an unauthorised payment has been made.
We are very sorry that this has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Unwanted subscription to The Week
I am another person who received an email out of nowhere with confirmation of a subscription to The Week I had not set up. I have telephoned Dennis and have been told that my account and direct debit have been cancelled.
I have checked my bank accounts and have no direct debits on them that I am not aware of, thankfully.
8. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Mellie,
Thank you for contacting us immediately.
Firstly, we are so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.
There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/
I am glad you contacted and we cancelled this subscription immediately. We have also blocked your details and added them to our blacklist, to prevent them from being used again; and to ensure no further payments are taken from your bank account.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Scammers!
I’ve been not well for a while and was going over my account and noticed a payment for £40.49 for the Week Ltd. I’d never heard of this company so googled them and found out it’s a magazine company. Contacted my bank and discovered that a £1 payment had been taken in April which is a sign that you are about to be scammed. Unfortunately due to health I didn’t notice so they then started taking money by direct debit. No idea how they got my details and I’ve never received anything from them but this fraudulent company needs investigating 😡
5. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Beverly
Thank you for contacting us immediately.
Firstly, I am very sorry to hear that you have been unwell for a while, and I hope you are feeling much better now.
I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used - and this is what the £1 payment was indeed. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.
There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/
Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
A direct debit was set up using my old…
A direct debit was set up using my old address (my mums address), in a different name using my bank account details. Haven’t responded to my emails.
Took £12 from my bank. Disgusting behaviour. I have complained to my bank banks fraud department.
4. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Kelly,
Thank you for contacting us immediately.
Firstly, we are so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.
There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/
Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Corporate FRAUDSTERS / ROBBERS, they stole £45.5 from me !!
I wish there was an option to give zero stars, they deserve nothing more, you wouldn't believe that an esteemed corporate entity such as this can actually stoop to such low levels and commit such crimes.
My grandpa is a huge TIME magazine fan, so I thought maybe he might like "The Week" magazine from Dennis Publishing as well.
Therefore without any delay, I subscribed to the free magazine pack of 6 magazines for a 6 months time frame( so he could try it out before committing to the full yearly package )
Before confirming the subscription I have been notified the bill would be £0, hence I gave all my card details. Right after confirming my details, they have sent me a £45.5 invoice.
After contacting them, they have notified me that payments are taken early to ensure that they clear in time for the label run dates so that we do not miss any issues. Keep in mind this was not stated anywhere before entering my card details, in fact, what was stated was the billable amount would be £0.
First, they stated they have received my payment and will issue a refund in no time, a few days later they sent another mail stating that renewal payment for the subscription was unsuccessful therefore no refund will be generated by the system. However, in my statement, I had a deduction of £46.5 from Dennis Publishing.
Its been almost about a year if not more I have been chasing my payment for, unfortunately, no luck. I feel like I should report this as a fraud case, they seem to be getting away even after committing crimes like this to God knows how many people. Its sad a company of such potential is actually a CORPORATE ROBBER.
Also note, never received any of the 6 free magazines either.
Customer Number : 001211031613
22. august 2019
Uopfordret anmeldelse
Besvarelse fra Dennis
Hi Chaudhury,
I am really sorry to hear of your trouble.
I have spoken to our custom service team and I can confirm that 6 free issues of the Week were sent- those dated 8th September 2018 to 13th October 2018 to your address.
However, as the payment bounced it was unsuccessful- we did not receive any payment, there would therefore be a reverse entry on the your bank account to show this. In this case we would usually advise you to check directly with their Credit Card company just in case the credit is being held by them.
I hope this information has been helpful? Please don't hesitate to contact me at joe_spain@dennis.co.uk if you have any further questions.
Kind regards,
Joe
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