Purchased products from the 30th release the other day, and it got cancelled. I am not too concerned with the cancellation. However, they are quick to take my money but take forever returning it.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Made an order for the pokemon 30th UPC. My order was cancelled due to ‘unforseen’ circumstances and now i will need to wait for a refund. Not happy. Would avoid.
Virksomheden har svaret
Just received our 3rd delivery from Deckmart supplies.Lovely to see, and chat with Alex again. Thank you for making our day brighter, in these sometimes trying times.We highly recommend these product... Se mere
Virksomheden har svaret
My order was cancelled for no reason and I will have to wait very long for a refund this is very disappointing
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
By collectors for collectors. We are an online Trading Card Shop specialising in the Pokemon Trading Card Game.
Kontaktoplysninger
26 Mauldslie Place, ML9 3BE, Larkhall, Storbritannien
- info@deckmarket.net
- deckmarket.net
2,1
Under middel
69 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
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Purchased 30th anniversary Pokémon…
Purchased 30th anniversary Pokémon products, the order was cancelled without explanation and I haven't been refunded yet.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Deck Market
Thank you for your review.
Unfortunately we were the subject of multiple bot attacks placing orders for products that should not have been available for purchase.
All orders were cancelled and refunded immediately at our end, but we appreciate there may a slight delay whilst Shopify and your bank processes the refund.
We have also taken steps to prevent recurrence, such as manual payment approval by a human customer service agent once an order has been received.
Purchased products from the 30th…
Purchased products from the 30th release the other day, and it got cancelled.
I am not too concerned with the cancellation. However, they are quick to take my money but take forever returning it.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Deck Market
Thank you for your review.
Unfortunately we were the subject of multiple bot attacks placing orders for products that should not have been available for purchase.
All orders were cancelled and refunded immediately at our end, but we appreciate there may a slight delay whilst your bank processes the refund.
We have also taken steps to prevent recurrence, such as manual payment approval by a human customer service agent once an order has been received.
Made an order for the pokemon 30th UPC
Made an order for the pokemon 30th UPC. My order was cancelled due to ‘unforseen’ circumstances and now i will need to wait for a refund.
Not happy. Would avoid.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Deck Market
Thank you for your review.
Unfortunately we were the subject of multiple bot attacks placing orders for products that should not have been available for purchase.
All orders were cancelled and refunded immediately at our end, but we appreciate there may a slight delay whilst your bank processes the refund.
We have also taken steps to prevent recurrence, such as manual payment approval by a human customer service agent once an order has been received.
Cancelled my order after taking my…
Cancelled my order after taking my money. Took ages for refund.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Deck Market
Thank you for your review.
Unfortunately we were the subject of multiple bot attacks placing orders for products that should not have been available for purchase.
All orders were cancelled and refunded immediately at our end, but we appreciate there may a slight delay whilst your bank processes the refund.
We have also taken steps to prevent recurrence, such as manual payment approval by a human customer service agent once an order has been received.
ordered multiple pokemon products
ordered multiple pokemon products, all got cancelled straight away. now my money is gone for who knows how long
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Deck Market
Thank you for your review.
Unfortunately we were the subject of multiple bot attacks placing orders for products that should not have been available for purchase.
All orders were cancelled and refunded immediately at our end, but we appreciate there may a slight delay whilst your bank processes the refund.
We have also taken steps to prevent recurrence, such as manual payment approval by a human customer service agent once an order has been received.
My order was cancelled for no reason…
My order was cancelled for no reason and I will have to wait very long for a refund this is very disappointing
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Deck Market
Thank you for your review.
Unfortunately we were the subject of multiple bot attacks placing orders for products that should not have been available for purchase.
All orders were cancelled and refunded immediately at our end, but we appreciate there may a slight delay whilst your bank processes the refund.
We have also taken steps to prevent recurrence, such as manual payment approval by a human customer service agent once an order has been received.
Deck market were amazing I pre ordered…
Deck market were amazing I pre ordered and they got it to me for release day at rrp. Can’t be faulted in anyway brilliant
25. maj 2025
Excellent all round
Excellent all round. Great price, good comms and super fast delivery.
25. marts 2025
Really disappointing
Really disappointing, pre ordered a case of Pokémon months ago. low stock allocation so instead of attempting to send some of my stock they refunded the order completely. Was my sons birthday and now I don’t even have one box for him from the case.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Deck Market
Thank you for your review.
We are sorry to hear of your disappointment. Unfortunately, the low allocation from Pokemon is out with our control, and as soon as we became aware, we issued a full refund.
Pre-ordered Pokemon - GREAT SERVICE
Pre-ordered 2 Pokémon ETB's and they arrived in pristine condition, although 1 one cancelled due to limitations the communication from them was on point. would definitely recommend.
16. januar 2025
Happy customer
Good experience cause it came on time and in good condition. Happy with everything
16. januar 2025
Charged for damaged goods
Gone downhill massively over the time that I’ve been buying from them.
Their pre orders are always way more expensive than elsewhere and never refund the difference or offer a price promise.
My biggest gripe though is the fact they send you £400 products in little to no packaging, it was damaged in transit then tried to tell me I have to pay £40 to return it and then £10 for postage.
Really disappointed as I’ve been a customer for a long while now but I will be avoiding in the future and I would also if I were you. Never had such bad customer service from any trading card online company. All you get is emails back every 24 hours blaming you as the customer…
**NB**
Just in response to DM’s comments.
You notice how they say we do have a price promise and only drop the price if they chose. Not if the the product is grossly overpriced to begin with and all pre orders have already sold out. For example the Charizard ex box I paid £47 at deck market. Chaos, Smyths etc all sold for £38… no refund!
As for the damage during delivery if you’re expecting me the customer to pay over £50 just to return the item then you’re placing the blame firmly on my shoulders. Despite the fact you shipped a £400 product in a single skin cardboard box, no sign of a package peanut or even a piece of padding to take some blows. What’s to say the cards inside aren’t now ruined because it’s had 0 protection during transit…
Finally it’s nice to see such a quick reply when it comes to negative feedback, it’s a shame it’s not that quick when it comes to trying to sort a customers problem.
All in all I would avoid, this is clearly a very low level operation and I would stick to the more reputable sellers.
22. november 2023
Uopfordret anmeldelse
Besvarelse fra Deck Market
Thanks for your feedback. Sorry to hear your concerns, however, we need to correct the false claims made.
All our pre-orders do come with a price-promise in which we refund the difference if we lower the price of the product before release.
This particular product was supplied directly in the packaging from Pokemon.
In this case, the “damage” in question was a break in the shrink wrap in 2 corners of the outer packaging of the product of roughly 1cm and there were no other concerns raised with the product itself, and therefore not a damaged product (where no return fee would have been charged). Consequently, the return would be subject to the refund policy explained on the store website.
We appreciate the frustration with reply speed. We take pride in our customer service, each query is handled manually and as a small business this can result in longer times between responses compared to automated systems. However, at no point was the customer blamed.
All feedback is appreciated and used to continually improve our customer service.
Just perfect service
Just perfect service, info, delivery etc. will always use these guys/galls… 👍
6. juni 2023
Reliable store for Pokemon TCG
I have ordered multiple times and they have always been great. One order had to be refunded but communication was excellent. I will keep returning to Deck Market as I have never had a bad experience.
9. januar 2023
Preorder Perfection
Preordered a UPC which came on time and well packaged 10/10 would recommend
28. oktober 2022
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