We have not received our item purchased. We are getting generic replys from your hello email address and need someone to contact us and let us know what is happening. Very disappointing service.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My experience with Deal Mates was a good one. Plus, when l could not find a connection with the tracking number Deal Mates stepped in and did a follow up and sorted things out. It was over the Christm... Se mere
Purchased the Glacio 90L portable fridge for my vehicle which had a slight whistle from the compressor, Ishini and the team were excellent to deal with and replaced with a new fridge very quickly and... Se mere
Entirely happy with the product, will easily keep us in ice. An outstanding delivery time frame, 5 days from order to deliver to rural New South Wales. DealMates, will be my first stop, when buying... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Low Prices Every Day at dealmates for Appliances, Furniture, Camping accessories, Outdoor furniture, Pet care, Home & Garden, Home appliances, Tools, Home improvement, Fitness & Sports and more. Free shipping! Express delivery! Safe Payment! Up to 70% off RRP. Shop & save.
Kontaktoplysninger
Australien
- support@dealmates.com.au
- dealmates.com.au
4,2
God
233 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Damaged Items
13. marts 2022
Arrived quickly with great shipping…
Arrived quickly with great shipping updates. The rabbit hutch is exactly as described, easy to assemble and better quality than expected
13. marts 2022
Still waiting for info. This review came 6 days after purchase…
This review came 6 days after purchase and before I received a tracking number from toll and toll’s tracking only says “in transit” with no other details. This is now the 10th business day with no further info.
10. marts 2022
Purchase online was easy
Purchase online was easy, didn’t realise each item is delivered separately but once I worked that out I was able to contact the delivery people to track packages. Took me a bit to understand instructions to put together but once I did it was easy to assemble. Was only missing one part to hold the two back boards together. Product seems good for its prices
7. marts 2022
They did not send all 3 items that I…
They did not send all 3 items that I purchased and are still getting back to me to sort it out. They do not answer their phone. Very poor communication
7. marts 2022
I'd never heard of DealMates before
I'd never heard of DealMates before, so I was a little hesitant but ordered anyway...very easy to navigate their website, ordered and paid. They updated every step of the way and within a week, my furniture had arrived. Very impressed.
Thank you.
3. marts 2022
So happy with our purchase and the…
So happy with our purchase and the delivery time frame
2. marts 2022
Fast delivery and product good quality.
2. marts 2022
Ripped a 15year old child off
My 15 year old daughter ordered a bed on the 11th Jan and it’s been sitting in a city 50km away from us for the last two weeks. Can’t understand the delay. Will change the rating if/when it turns up.
25. februar 2022
Uopfordret anmeldelse
Besvarelse fra DealMates.com.au
Hi Kristina, Unfortunately, the product has been damaged in transit and there has been a delay from the logistics company to communicating to us to resolve this matter in time.
I can see that our Melbourne team has assisted your daughter to get a full refund on this occasion.
We are sorry for the experience your daughter had to receive on this occasion.
Great service from DealMates
Great service from DealMates. I purchased a bargain wine rack and it was delivered no problem within a few days.
6. februar 2022
Fast delivery and excellent service…
Fast delivery and excellent service love the chairs
5. februar 2022
Great deal and quick delivery.
There was some security concerns initially but it was quickly resolved. I guess with the heightened scamming activities nowadays, it is good that the seller takes precautions to protect its customers.
4. februar 2022
I still haven’t received my package…
I still haven’t received my package even though SHOP sayyit has been SHIPPED and tracking number doesn’t work
1. februar 2022
Besvarelse fra DealMates.com.au
We are sorry you did not receive your package as promptly as you expected. We are currently assessing the issue with our courier partner and will be in contact with you soon.
I haven’t received my mattress yet that…
I haven’t received my mattress yet that was ordered 1 months before
12. januar 2022
Besvarelse fra DealMates.com.au
We are sorry you did not receive your package as promptly as you expected. We are currently assessing the issue with our courier partner and will be in contact with you soon.
Did a great job
Did a great job! Arrived in good condition and promptly, even a little early!
12. januar 2022
It is legate company but delivery can get slow/untraceable in peak season.
Updated: Thank God.
I received my carpet parcel today. So it is not fair to rant further. I am giving them more stars now but please don't take your phone off and get irresponsive making clients suspicious. Another piece of advice changes your courier. Aramex doesn't give any updates on parcels, leaving customers in anxiety.
11. januar 2022
Uopfordret anmeldelse
A little on the small side
well packaged, well priced, and once assembled looks good. Also, the shipping cost was good and it arrived in a timely manner.
11. januar 2022
Uopfordret anmeldelse
Unsure of rating
I am not really sure what rating to give as I am still to receive all of my order. The tracking app stated that I should receive both boxes on 31/12/21 but the delivery did not arrive until 05/01/22 and then I only received half of the order. It is 10/01/22 and I am yet to see the other half.
10. januar 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.