Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Lighting & homewares store dedicated to bringing thoughtfully curated designs into every home.
Australien
3,5
5 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered the Kinjar coat rack and it looks fantastic next to the front door of my apartment. It's exactly what I was looking for. The costomer service team was very efficient in responding to my questions throughout the process.
Besvarelse fra Alvara
Hi Gemma,
Thank you for the positive feedback, enjoy your new coat rack!
Buyers beware! We purchased 2 doormats, 1 floor mat and 3 bath mats for a combined total of $566.05. What a total waste of money! All but the floormat are terrible quality for the price. One bathmat was so diabolically bad that I insisted on a refund (despite their no refund for "change of mind" policy. IMPORTANT NOTE: they generally allow RETURNS for a store credit or exchange but NOT refunds & apply a 30% restocking fee!!) It cost over $50 and we wouldn't have paid $5 had we seen it upfront. This is the challenge of online shopping.Their website is impressive but beware - our items are low grade & all were shipped direct from China- in dribs and drabs. No care labels or manufacturer's identification. VERY slow shipping (read the fine print on the website). Customer Service were responsive but their no "refund" policy (apart from what must be allowed under Australian consumer law) is a trap as a RETURN IS NOT A REFUND! I was "lucky" to get a refund on 1 item. But we're stuck with the remaining overpriced lousy quality items as the Return for a Store Credit or Exchange VERSUS a Refund (Plus 30% restocking fee) is prohibitive. Absolutely can't recommend this company and will NEVER use again!
Besvarelse fra Alvara
Hi Narelle,
Thank you for taking the time to share your feedback. We're sorry to hear that some of the products did not meet your expectations.
As requested, we promptly processed a full refund for the bath mat you were unhappy with. We also appreciate you bringing the missing care instructions to our attention and we have since updated the product information to ensure future customers have access to this.
We would also like to clarify that we do offer returns within 30 days of receiving your order. As outlined in our Returns Policy, change-of-mind returns for items that are not faulty or damaged are accepted within this period, with return shipping costs being the responsibility of the customer.
We value all customer feedback as it helps us improve both our products and our service, and we wish you all the best moving forward.
We purchased some of the Mona Portable Lamps for our cocktail bar, and they've been a fantastic addition. They look great at night and create an intimate almosphere for our customers.
Besvarelse fra Alvara
Thank you for the positive feedback Caitlin, our pleasure!
Ordered a brushed gold vanity mirror, it was not brushed, it is bright shiny gold. They use there return policy states slight variation in colour. It’s not brushed at all and they do want to know about it. Item is not as described
Besvarelse fra Alvara
Hi Neil,
As mentioned in our previous email, product images may appear slightly different depending on the lighting conditions in which they were taken. In this case, one of the images appears to show a brighter gold finish, while the other three images more accurately reflect the colour of the product received.
I recently ordered the Sumba Pendant Light for the area beside our spiral staircase, and we couldn’t be happier with how it turned out. We chose the 26-head option with extended pendant cord lengths to suit the space, and it looks absolutely stunning. The quality exceeded our expectations and it has completely transformed the area. A special thank you to Alvara Home for customising the longer pendant cords for us it was exactly what we were after. Highly recommend!
Besvarelse fra Alvara
Our pleasure Amy! Thank you for the kind words and for choosing Alvara.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
