DBS Support Ltd Anmeldelser 347

If I could give make a review without a star, I would.

It's pointless writing what happened because it's repetitive of the other reviews that I wish I read before paying money to this company.

Being passed from one to the other, took two weeks instead of two days.
Disaster

Please be aware of hidden charges in the Ts and Cs and don’t be caught out like myself!!! The refund policy includes 2 x £15 service and admin charges that are non refundable as soon as they send you an email which is done within minutes so they don’t lose out on the money. It is a ruthless business model, and it is the same as the government website which is a fraction of the price at £18.

I ordered a basic DBS but I needed Enhanced, I found their website to be misleading. I paid £96 for this which is grossly overpriced. I called and emailed to cancel directly after payment but I was ignored. I filled out a refund form and got a response a week later saying they could not refund as they had started processing the DBS. The cancellation policy stated on their website is a scam because you cannot cancel. Please avoid this company and use gov.uk, I have found them to be really helpful.

It’s nearly November and still haven’t received my DBS

I paid for their service, and received an automated receipt, and an email saying I will receive a reply within 24 hours.

1-2 weeks later, I had nothing, so I chased them.

I had no reply.

2 months later, still no response. I chase again and they say they can't refund as it is past 2 weeks since payment.

The customer service is rude and not helpful.

So basically you pay and then nothing happens.

Good business model for them...

rip off scammers, they take your £80 x2 for a full dbs cheek take your information then don't send anything or reply to emails. bloody disgusting. DO NOT USE IF U WANT TO LOSE YOUR MONEY

I still haven't received my DBS certificate and I have had no way to track my application.

I went on DBS update service to update my debit card details and found out my registration expired two months ago. I called their customer service and was asked a number of "security questions", one of them being "your middle name". Since I come from a culture that doesn't have "middle names", I gave my patronymic. The woman asked if that was my legal name and I answered "yes" (patronymics are legal). She responded by accusing me of lying on my DBS application about my legal names that are on my IDs. I tried to explain that on my British passport, which is my main ID, I don't have a patronymic or "middle name" but I put my patronymic on my debit card. She would not listen and was talking over me! Do they train their customer service agents to listen and use their brains? I don't think so.

charged for a service that doesn’t exist. I'm dyslexic and misunderstood the enhanced DSB check also advertised as express. Called to discuss not having an employer at witch point was told my money is non refundable literally 5 minutes after putting my card details in. Total scam !!! I asked for there office address but was told they can't tell me. ALSO THE BELOW REVIEWS 5* HAVE BEEN DONE BY THE COMPANY!! surely not that many people have created an account just to give this terrible company 5*

there isn't always roles in the drop down box available and when we ask for an enhanced we are questioned as we are a security company and carry out a lot of work around schools etc, hence the need for enhanced checks

My DBS had arrived in a couple of days which was really quick. Thank you

Seamless, well designed, & delivered promptly

Really poor. Telephoned helpline and advisor was clearly not interested and spoke over me when I tried to speak. Website was confusing and not clearly expressed. Official guidance is overly long and inaccessible.

This company took £79 to provide an express service for a disclosure Scotland certificate. I phoned to check progress and was told they don’t have anything to do with the application once it’s submitted and to phone disclosure Scotland direct.
On phoning disclosure Scotland I was advised there was no express service.
When I contacted DBS they were totally uninterested in the fact that they compromised my ability to secure a job and charged for a service that doesn’t exist.