Dalbyfirewood Anmeldelser 

From ordering to delivery, every aspect of the transaction was completed satisfactorily. Add to that, Email confirmation of the order was provided quickly, as was delivery advice, it was as usual a faultless process.

Excellent service once again and the quality of the wood is outstanding. Stocked up for winter in the sale, no brianer.

Great service quick delivery friendly staff

Great service and product as usual. The only place I will buy my Pizza oven firewood from.

Friendly driver, quick delivery as usual.

Excellent product and quick delivery

Excellent product quality and efficient delivery. I have been buying from Dalby Firewood for 5 years now and highly recommend both the products and the service.

Got an early season order in whilst having money in my pocket! Got the delivery date I wanted and delivered as notified. Friendly helpful driver who actually got the pallet up my very steep drive, bonus for me.

Easy to order online, good competitive prices, delivery within a week, notification before delivery, delivered to instructions and great logs.

super service from telephone or website and the delivery people go the extra mile too !!
great product exactly as described. no point in looking anywhere else.

Have used Dalby for a few years especially their pallets of logs which are extremely good value and are well stacked also delivery is also a good point to have your pallets where you want them logs are excellent burners Dalbygold for a long burn with birch as a starter log would recommend Dalbyfirewood excellent business

Disappointed
What can I say about Dalby Firewood
Having used it several times and just ok, I tried again but this bag has been exkpoor.
Struggled all winter with kiln dried hard wood eventually going after numerous kindle and firelighting.
Unfortunately I'm going elsewhere.
Regards
J

The website helpfully states what size logs will suit which size of woodburner, great! However, the company doesn't seem to follow their own criteria. I received more than a dozen huge logs that are nearly bigger than the woodburner. And not the first time.
I don't think they care about standardisation. Have spoken with customer care woman who mocked and patronised me saying I ordered the wrong size so was my own fault - have bought the same size for 3-4 years.

Extremely rude customer service and very misleading product ordering on their website!! Ordered firewood from this company 2 nd year consecutively, have ordered 2 pallets previously, just ordered a smaller amount this time due to the end of winter season and not needing a full pallet. Worked out ordering parcels were misleading on the amount you received fir the price !! phoned customer service to explain what had happened and had a very rude lady who started rudely speaking to me down the phone in an aggressive tone and manner!!.will not be using this company again and would not recommend this company as they mislead customers on what you receive for the very expensive amount you pay!!

The product is good quality but...

And the drivers are lovely, but the customer service is unprofessional.

We've used Dalby for five years because of the product and, if you don't challenge them, they're fine. But we've spent over £1000.00 with them in the last four months and when I suggested that they might consider having more delivery drivers over the Christmas period, the 'receptionist' didn't take it kindly at all. I've read other reviews about the arrogance of the customer service, and have to agree - having worked in PR for many years, I'd recommend some customer service training.

Or....Perhaps fewer profits & better delivery times? Just a thought.

Had recent order with Dalby Firewood.
The ordering process was easy and the delivery was great as was the the delivery guy.
The problem I had was when I tried to alter the delivery time due to a previous appointment.
I contacted the receptionist who told me it could not be altered because the driver is on a tachograph.
I told her that a tachograph deals with drivers hours and nothing to do with a delivery schedule, also the van the logs were delivered on does not need a tachograph.
She was totally inflexible and eventually put the phone down on me after muttering something under her breath!!

We called Dalby direct as when trying to order and pay for a crate of logs the discount code box came up. We tried googling discount codes but as we couldn’t find one, we thought we’d ask the company direct. The woman we spoke to was patronising and rude from the outset. She said that it was no use googling for a code as that wasn’t how it worked. We explained that we often found a code by subscribing to the company’s website (as it was our first order and for 400.00) but this person was very dismissive and incredulous that we were even looking for a 10% new customer code. When she couldn’t respond to our reasonable questions at an intelligent level she said ‘pi….. off’ and put the phone down. We totally understand that not all companies can offer codes and we would have still gone ahead with the purchase - but the woman’s attitude and customer service was so awful that we would not consider using this company ever.

We ordered a crate of large ash logs, not cheap but nothing is these days. Delivered as promised by a very helpful, cheerful, driver on a very wet day. The logs are excellent, exactly as promised. We will no doubt order again. We did ring the office to ask whether the logs could be left in a different location to that described on our order, the woman that we spoke to was really nice and helpful.

I honestly can't fault the quality of these logs but the price of a crate of Ash has gone from £320 to £460 in just over 12 months. Sadly a 44% price increase is too much to stomach so I have found a new supplier.

Dalby Wood has until now supplied good product. With engagement with the director of the company, it really shows how poor their attitude and approach is to customers when challenged on something. Calling customers "a liar", when they dont know the facts and making assumptions is unprofessional. Its a shame, so be prepared for their churlish behaviour