It's great to have a company who can do made to measure mattresses. We needed one to fit our refurbished campervan which was not a regular size. We sent off the measurements to Customsize beds via... Se mere
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Se, hvad kunderne siger
I contacted this company since I was in panic mode, I had ordered a bespoke bunk bed for my four year old daughter and I ordered the bespoke mattress from somewhere else, only to be let down. This mea... Se mere
We needed a specialist mattress for our customer built VW crafter with curves and cut outs . Custom sized beds fitted the bill perfectly with a top quality product and choice. Excellent customer servi... Se mere
Cool Blue double nearly 4yrs old now, still an outstanding kip. Just washed the zip cover after over 11K hours sleep (says the calculator). It seriously needed laundering, bloke sweat stains due hic... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Manufacturer of bespoke mattresses cut to any shape or size
Kontaktoplysninger
1st Floor Offices, 76 Hollywood Lane, Wainscott, ME38AR, KENT, Storbritannien
- 01634 926123
- sales@customsizebeds.co.uk
- customsizebeds.co.uk
4,8
Fremragende
90 anmeldelser
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Fantastic company and product
Fantastic company and product. Mattress provided was exact measurements I asked for and it is a very high quality. Customer service was spot on too and answered any question the same day.
14. oktober 2022
Uopfordret anmeldelse
One year on from buying your 'Comficel…
Update 11.10.2022 Reply to your response I standby what I say, infact we have turned the mattress upside down for more support, we are ordering a new mattress with springs and will never entertain another foam mattress, so if anyone is interested in a year old memory foam coolant supposedly mattress then please get in contact. 11.10.2022.
One year on from buying your 'Comficel 'Cool 'Memory foam - 'Retains less 'Heat and 'Maintains 'Temperature with its '5 year warranty 'Daul layer construction 'Pressure 'Relieving 'Top layer SUPERIOR Pressure 'Relief 'Two COMFORTABLE Layers 'Cushiony layer on top firmer more SUPPORTIVE layer at the bottom DURABILTY
5 YEARS of 'Amazing every day 'Sleep 5 Year warranty and of course 'Peace of 'Mind.
Well here is a peace of my mind, this so called all singing all dancing cool memory foam as obviously lost its memory and forgotten to cool! Correct me if I am wrong but I did not realise a daul layer meant normal foam from a cheap foam shop having a few inches of supposedly cool memory foam 'GLUED' on top, oh' something I could of picked up at a weekend workshop!
Pressure relieving! I have no idea what part of my body has been relieved, relaxed, soothed name it what you want as no amount of words would suit. In a nutshell I and my Partner have had the most uncomfortable, uncoolant, un-amazing sleep of our lives, this piece of foam has in our opinion been mis-sold to us.
The 'TRUTH' a piece of foam you can buy from any foam shop, clued on top is around 8cm of memory foam supposedly coolant, uncomfortable, discloured and in some areas looks like it has been chewed! The too layer coolant is coming away from the bottom layer thick foam, maybe the dreges of the glue were used in a rushed job!
Yes I did contact your Company after a week of purchasing your super duper mattress and was bamboozled by your experts report. A year on and I am still feeling the same I can take photographs of the appalling mattress without its cover and show the results which are absolutely disgusting. Would I buy from you again? No I would not.
4. oktober 2022
Besvarelse fra Custom Size Beds
Thanks for your feedback and we’re extremely sorry to hear of your disappointment.
Memory foam is a pressure relieving material which, on it’s own, does not provide a great deal of support. As such, it’s industry standard for mattress manufacturers to glue memory foam to a bottom layer of “support foam”.
This multi layer construction is an intentional and very deliberate feature of memory foam mattresses and without this, you’d continue sink all the way through the mattress until you hit the bed base (ouch!).
Referring to the images and descriptions shown on our website, we make it clear we use a dual layer construction and for many years publish images showing a cross section of the 2x layers. This dual layer design is not something we hide away from and is something we show extensively on our website.
Whilst you’re absolutely right to suggest support foams have a lower manufacturing cost than memory foam, be rest assured the grades of support foam we use are not ‘cheap’. We don’t select our materials based on price, but instead quality, comfort and longevity of those materials.
The darkening and discolouration you describe is a completely normal phenomena that all pale foams are subject to. Exposure to light, temperature, humidity and sweat are just a few of the factors which can accelerate this process and this is not something unique to our foams. Be rest assured, this should not create any cause for concern.
We’re sorry to hear you’re not feeling the benefits of Cool Memory Foam however, this is disappointing as the feedback we normally receive is overwhelmingly positive. While we state Cool Memory foam sleeps cooler compared to traditional memory foam, when making the comparison between other materials such as springs, foam will naturally retains higher levels of heat due to a denser, more solid makeup. Any claims we make are explicitly a direct comparison between Cool Memory foam and traditional memory foam only.
Honesty rules
Absolutely brilliant honest to a fault they could of sold me a matress ranging from £369-514 but instead gave me really good advice on how there hand made bespoke mattresses would not be suitable placed on top of another matress that can't be removed from the truck a real surprise as most companies want to sell you there product come what may. I will return to them once I move trucks
Thanks Sam and custom size beds
27. september 2022
Uopfordret anmeldelse
Fantastic customer service
Fantastic customer service, pre and post sale of the mattress. Very open and transparent about their lead times, was advised upwards of two weeks for a custom size mattress but it came in less a week! I had a couple of questions after delivery and they could not do enough to assist, nor did they pressure me on the lead up to the purchase, which was the main issue I came across in chain mattress/bed retailers.
1. september 2022
Uopfordret anmeldelse
Great company to deal with we buy all…
Great company to deal with we buy all our memory foam mattresses from them for all our van conversions never had a complaint over the last 4 years
26. september 2022
Uopfordret anmeldelse
Avoid this company
Purchased a memory foam mattress from this company and within less than 6 months it has started to sag and cause a serious amount of discomfort and a poor night's sleep.
Contacted them several times and had a very poor response from their after sales.
Excuse after excuse how anyone can claim its acceptable for a mattress to dip 20 to 30cm in the middle is somewhat alarming.
Nearly £400 and they do not care.
Do yourself a favour and avoid this company...
Glad I paid via my credit card as I will be claiming my money back.
Nothing but a con.
12. september 2022
Uopfordret anmeldelse
Besvarelse fra Custom Size Beds
Given how much time we’ve spent discussing this with you, we’re disappointed you’re left feeling this way.
When you first reported the alleged issue, we requested some further information so we can open a warranty claim.
Instead of sending us the required information, you replied saying you don’t care about the terms of the warranty and made various demands we send you a new mattress.
As explained several times, if you’re unwilling to provide your cooperation, we're unable to open a warranty claim. Should you change your mind, we remain available and at your assistance.
To respond to your allegations claiming we believe it’s acceptable for a mattress to dip 20 - 30cm, this is entirely untrue and there’s no evidence to support your claim. To be 100% clear, we DO NOT believe such a defect is acceptable and any defect of this nature would be covered by our warranty which is written in line with industry recognised standards.
Fantastic customer service and an…
Fantastic customer service and an amazing mattress, Fits perfectly into my caravan and is extremely comfortable 😊
11. juni 2022
Uopfordret anmeldelse
Want to send a huge thank you …
Want to send a huge thank you to Debra and all staff at customsizebeds … amazing woman who’s helped me tremendously these past few days …
Absolutely fantastic will be using in future and recommending to everyone who needs a bed ☺️☺️
21. december 2021
Uopfordret anmeldelse
Thumbs up from me
I ordered a custom size mattress and I was very happy with the service, price and quality of the mattress. I would definitely recommend customsizebeds.co.uk
7. august 2021
Uopfordret anmeldelse
Buyer beware when it comes to memory foam mattresses
Bought 2 mattreses from Custom Sized Beds - one extra long Kingsize - the other standard Kingsize
I have learned the hard way that memory foam only mattreses are nothing like sprung mattresses - they are hard, have little give, and not very good at contouring to your body.
After 6 moinths of trying to "live" with the matresses we are replacing them - broken sleep, aching joints and sore bones dont make for a great feeling in the morning
Only remedy suggested by Custom Size Beds was to spend more money on a mattress topper that "might" help
4. august 2021
Uopfordret anmeldelse
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