Horrible service horrible staff, bought a monitor and they never shipped it then when I asked for a refund they called the Garda for whatever reason. Eventually got my refund after a lot of hardship.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They made me the PC but I had ordered parts and they didn't ship those parts. They shipped much cheaper and very different parts. The PC works but it feels scammy. Go with a different provider people!... Se mere
Was told it would take 7-10 days for PC to be built, not surprised at all they didn’t follow through with their word, Haven’t gotten updates, emails or anything actually insane, who knows maybe it’ll... Se mere
Virksomheden har svaret
Really great to have and Irish business for us to use. There is 2 cons, speed and pricing. Pricing is a little bit over the top but accepting credit facilities means excess charges and naturally goin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
It is our policy not to engage with paid for Review Services and we do not therefore monitor this page on Trustpilot. We do however check in from time to time to ensure no customers had issues and if they have we do reach out to them and we expect this to continue under Ares. CUSTOMPC.IE ceased selling components and accessories on the 30th of September 2024. All custom desktop pcs , laptops , servers and workstations with warranty have been transfered and all customers have received new contact information to ensure they have even better support than we have been able to provide over the last 15 years. Custom Computers and Technologie Limited is no longer involved with CUSTOMPC.IE We would like to thank our loyal customers in Ireland and everywhere else and we would like to ensure all of our customers are aware that they have support from A.C.T. who have sent emails to all customers providing new support information and details. Our decision to cease selling components and accessories came from this being a service we started in 2021 to assist customers impacted by the rules change with regards Brexit in January of 2021. This service was never intended to be in place for 4 years. Unfortunately we had to cease providing this service after consultation with our core customers and we provided 120 days notice of the end of component sales. The transfer of CUSTOMPC.IE was never intended to take place in the same year however we felt this change would ensure continuity and better support across Europe and in ireland for our customers who had purchased custom pcs , laptops , servers and workstations. Component and accessory sales were reasponsible for less than 20% of or sales however 80% of our support tickets were from this 20% and this had impacted the level of support we could provide to the many customers who relied on us for support for their workstations , servers , gaming pcs and laptops which is why we took the decision to cease selling components and accessories. The opportunity to ensure a better level of support from our core customers came about as an added bonus and we could not refuse the opportunity given what this meant for our loyal customers. Support is still available direct at CUSTOMPC.IE and through the normal emails and we do not believe this will change given there was an undertaking to ensure the same email addresses were to be live for at least 12 months. The CUSTOMPC.IE brand is not part of the ARES Group and we expect the brand be taken to new heights by ARES.
Kontaktoplysninger
O Brien Road, R93K22K, Carlow, Irland
- 0874887669 ( WHATSAPP )
- sales@custompc.ie
- custompc.ie
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Have not received my order or an email…
Have not received my order or an email stating if there would be a delay

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The item which was ordered wasn’t in…
The item which was ordered wasn’t in stock but was available on website I should be informed by customer service that the item it’s not available but instead that I had to ask about shipment and were is the item

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Received as ordered in good time but 0 customer service
Would have received 5 stars if there was customer service. Zero replies to my support emails regarding the order.

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I bought the computer for my 13 year old son. The computer arrived after a few days and was up and running in minutes. Excellent.
The ease or ordering and the quality of the computer when delivered was excellent. My 13 year old found the site himself and had figured out the configuration, based on the budget more than technical knowledge to be honest, and we then ordered it together. Could not have been easier.

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find what You need
Lot of pc parts, easy to order, not very fast delivery but by courier, very safe

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The service is in no hurry to help
The service is in no hurry to help, the website has outdated information, in other words, it sells products that are out of stock.
Quick updated (12/10/2023):
I placed an order over two weeks ago for nearly 3,000 euros, and I'm still in the dark about when my purchase will be dispatched, not to mention when it will actually arrive. There's always some issue: initially, the components were out of stock, then there were delays attributed to the Humm payment, and now, apparently, the weather in Germany is causing further hold-ups. I genuinely have no idea when I'll receive my purchase.

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Their service is really good aside from the delay
Their service is really good, everything came in order. The only thing is that it may take a while for them to send it to you.

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A job well done
A job well done. I am more than happy with the new gaming laptop it does everything I wanted from it. I will be recommending costompc to anyone who needs anything pc related.
Custom pc stuck on build stage
My purchase was completed on 05/09/2023 and it’s stuck on build stage for more than 2 weeks. Also, it’s been more than 16 business days and I didn’t receive my pc. I already opened a ticket to understand what happened but they didn’t responded.
It’s a lack of responsibility and care with customer.
Update: I understand that the monitor and the payment combined made the delay. I completely agree with you guys to not start to build without the payment confirmed but it was completely frustrating to me see build stage for more then 2 weeks and no updates on what was really happening. However, as a point of improvement on your side, you could give explicit feedback on what’s happening to the purchase. Updating some status and don’t move to pre-build stage unless you already have the payment confirmed or something like that. I also tried to contact you via ticket and I didn’t receive any updates.
If we take out the misinformation with the status/payment it’s a good company and I also updated the rate that I gave previously.

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This is my second review of this…
This is my second review of this company it is shady I do not recommend using it instead use paradigit.ie or similar website before when PC with all parts under warranty was not working on day 1 they slapped 60euro for fixing and said it was corrupt windows install and ssd was broken because of it. They said they changed ssd and nothing else but you see before sending it in I thought bios flashing would fix it but it voids the warranty so I didn't do it.But I did have written Bios version and they did flash it and said nothing other than ssd was changed.
Now recent problem laptop that was bought stopped working 4 years later because of overheating and we have to pay the fix while it is under warranty because they see that it was mined on PC but that was just to test the PC back in 2020 and PC logs can confirm that but I guess for people working with PC's on daily basics don't know much about how they actually work😂.
Also good luck getting in contact they replay when they feel like it and when sending it in it took them 4 days to just give us confirmation to send it

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I Bought from Custompc
I Bought from Custompc . i.e
because they were Irish based and they were reasonably priced.
They have a good selection of PC parts.
My only problem with them is long and somewhat complicated way of returning faulty goods.
Having this ticket system. Very vague. And takes a long time to get some sort of answer.
I wish there was some way to contact them by old fashioned Phone.

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Amazing service
The delivery took a week which is very quick and I was receiving constant updates on the shipment. All parts came as ordered and everything worked fantastic! Will order again

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Slow Responses but Great Effort Made to Make up for it
Took several days to get a response from the company through support tickets on their site, but they were apologetic and offered a free upgrade to make up for delays. I was unsatisfied at first but I've changed the review to 5 stars as they definitely made a good effort to put things right.
Waiting for over a week for update on…
Waiting for over a week for update on my order. No communication whatsoever, order is still processing. ,Tried to contact salesATcustompc.ie by email, all that did was create a support ticket, which itself is unanswered. No response to contact over facebook, no chance of anyone answering the phone. At this stage, one star review, might upgrade when or if the order is shipped and arrives to me.
If the item isn't in stock, and you have to order it from the UK or whatever, let the customer know. There was no indication on the website when purchasing that it wasn't in stock, and the 5 day delivery period has now lapsed.
Poor, poor service.

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The products are of a great quality
The products are of a great quality, delivery was in time, Overall excellent service, as usual!

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Poor communictaion
Please see below for update on original review.
Review is based purely on customer service as I have yet to receive product but I have been asked to leave a review so here it is.
It's now 20 business days (26 days in total) after placing order. At this stage my order had not yet been dispatched.
I have received no correspondence as to why there is a delay.
Communication is poor. Yes, you can leave your question online by creating a ticket but replies take longer than expected and might not come at all.
UPDATE: 2023 09 11
Custom PC made contact with me as can be seen from reply below. This interaction was of a very high standard and as can be seen PC has been shipped and since arrived. Very pleased with resolution and very pleased with product to which I will be doing a separate 5 star review.

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Would recommend to anyone
Product arrived super quick and well packaged, would recommend to anyone

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I ordered custom gaming PC
I ordered custom gaming PC, and I am very happy not just with the quality of build, which is superb but also with very good communication from the CustomPC, suggesting some changes and explaining possible impact on delivery time, which was also on the spot, as expected. Great experience, and I will definitely go there for any future upgrades.

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