The input of names and titles into an Excel sheet is not always easy and downloading is even more difficult. Also, there is no where to preview each badge ordered which used to be a feature prior to C... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Products turned out great and arrived way more quickly than I anticipated. I couldn’t be happier with the end result. Only word of caution, and it really is my fault too, is that I didn’t receive an... Se mere
Virksomheden har svaret
Your website is not easy to navigate and I tried reaching out multiple times for assistance and apparently, no one is able to help---if they answer the phone. No one ever tried to reach back out to m... Se mere
Virksomheden har svaret
I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Customgenie
Skrevet af virksomheden
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Kontaktoplysninger
3,5
Middel
148 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Customgenie
Hello Andrew, thank you for your kind feedback. We’re glad to hear you enjoyed your order.
Besvarelse fra Customgenie
Hello Bryan, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon
Transition from NBI to Customgenie not smooth!
I'm not particularly happy with the transfer of process from Name Badges International to Customgenie. We had dozens of templates that we ordered from and they were all lost. Also there was no clear crosswalk betwen the NBI offerings and the Customgenie offerings. I think this could have been done a lot better. I know it should have been done a lot better.
18. februar 2026
Besvarelse fra Customgenie
Hi Maude, we sincerely apologize for the inconvenience with the transition from NBI to Custom Genie and the loss of your templates. We understand this has been frustrating. We're committed to making your experience better.
We're looking into this. Our team will reach out to you directly to understand your needs and find solutions.
We appreciate you sharing your feedback with us.
Poor Print Quality
Print quality came out very poor for the domed stickers despite my high-resolution art file.
17. februar 2026
Besvarelse fra Customgenie
Hi, we sincerely apologize for the poor print quality on your domed stickers. We're committed to making your experience better.
We're looking into this immediately. Our team will reach out to you directly to resolve this.
We appreciate you sharing your feedback with us.
Stay Away
Issues uploading art online. Phone calls w/ their reps would give us conflicting information that no one could back up in an email as we tried to place orders online & email artwork. After reading reviews, I think we avoided a HUGE MESS!
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Customgenie
Hi Kimberly, we sincerely apologize for the issues with the upload process and the conflicting information from our team. We understand your concerns.
We're looking into this to improve our process and communication. We hope you'll give us another chance to show you our standards are much higher than what you experienced. We appreciate you taking the time to share your feedback with us.
Besvarelse fra Customgenie
Suzanne, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
The new website took a few minutes to…
The new website took a few minutes to get used to, as artwork is handled differently.
Love that the discount is automatic for our wholesale account.
2. februar 2026
Besvarelse fra Customgenie
Hey Linda, thanks so much for the feedback! We're glad the automatic wholesale discount is working smoothly for you. We know the new website took some getting used to with how artwork is handled, but we're really happy you're finding your way around.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
It's always a MESS
4 of 5 orders were messed up. and had to submit each time pics and go back and forth to get each corrected
4. februar 2026
Besvarelse fra Customgenie
Hi Sam, we sincerely apologize for the issues with your orders. We understand how frustrating it must be to have multiple orders require corrections.
We're looking into this immediately. These are not the quality standards we hold ourselves to. Our team will reach out to you directly to resolve this and ensure we get it right moving forward.
We appreciate you sharing your feedback with us.
Great Experience
We had a unique situation ordering name badges. Everyone was very helpful and responsive!
3. februar 2026
Besvarelse fra Customgenie
Hi Julia, thank you so much for taking the time to share your experience. We're really glad we could help with your order—that's the standard we strive to maintain.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
Never received item
2. februar 2026
Besvarelse fra Customgenie
Hi Travis, we sincerely apologize for the missing item. We understand how frustrating that must be.
We're looking into this immediately. Our team will reach out to you directly to resolve this and ensure you receive your order.
We appreciate you sharing your feedback with us.
Besvarelse fra Customgenie
Hey Michael, we sincerely apologize for what happened. Our standards don't match the experience you had, and we want to make sure we get this right for you.
We're looking into your order right now. Our team will contact you directly to get this sorted and get you exactly what you ordered.
We appreciate you sharing this with us.
The client was extremely happy with the…
The client was extremely happy with the quality and look of the name badges. She was also amazed at the speed at which she placed the order, and the product was received. Thank you for making me look like a hero.
4. februar 2026
Besvarelse fra Customgenie
Hey Barbara, thank you so much for this! That's exactly what we aim for. You're awesome for letting us know, and we can't wait to work with you again! Thanks for choosing Custom Genie!
We had an issue but they corrected it…
We had an issue but they corrected it and got a replacement to us very quickly.
3. februar 2026
We don't like exporting and uploading…
We don't like exporting and uploading an Excel file for the names! Please bring back the old way of inputting names
2. februar 2026
The order arrived in good condition.
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good condition.
The ordering process for 'custom' stickers is a little more complicated than I would hope given that successive orders of the same item should simply draw from the details already on record. Having the opportunity to select formats already on file with Custom Genie would alleviate issues that arose after attaching a copy of the image I kept on file from a previous order. The issue was resolved after several email exchanges, however.
30. januar 2026
I never rec'd an order confirmation…
I never rec'd an order confirmation after placing an order. Never rec'd tracking via email after the order shipped.
19. januar 2026
The stickers came out great
The stickers came out great, great quality great image. Only thing is I didn’t get an update on when stickers were made or estimated delivery. I ordered on a Saturday (12/6) and they were delivered on Monday (12/15) a week later. I know the faqs said like a 2-3 business days turnaround but I had my event 12/13 so was a little disappointed. Will still use again. Will just make my order in advance.
6. december 2025
Disappointed
The design was so so small after choosing the largest sizes. I had a design deleted it and redid it but the original design I didn’t want was sent to me. It was hard to see the placement of the writing and design on the pen. Extremely disappointed.
8. december 2025
You still have NOT fulfilled on order…
You still have NOT fulfilled on order placed November 26th.
26. november 2025
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