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Besvarelse fra Cubesofficial

Opdateret for 1 dag siden

Hi, we’re sorry to hear that you were disappointed with your experience. However, we would like to clarify that we offer both a one-time purchase option and a subscription option.

The subscription details are clearly displayed on the product page and again at checkout before payment. The checkout shows the recurring charge, and customers are also informed by email that their next bag will automatically refill every four weeks.

Customers can cancel at any time, and there is a clearly visible “Manage Subscription” option on our website where subscriptions can be managed or cancelled.

Please contact our customer support team with your order details so we can review your account and help resolve the issue.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re sorry the product didn’t meet your expectations. Results can vary from person to person some customers notice a difference quickly, while others may need to try it on several occasions and allow their body more time to respond. One experience does not always reflect the results you may get with continued use.

Regarding the subscription, we offer both a one-time purchase and a subscription option. The recurring payment is displayed on the product page and again at checkout before the order is completed. We also send a confirmation email explaining that the next bag will refill automatically. Customers can manage or cancel their subscription at any time through the clearly visible “Manage Subscription” option on our website.

We’re genuinely sorry you felt disappointed, but we do not believe it is fair to describe us as scammers when the purchase and subscription details are shown throughout the ordering process.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re genuinely sorry for the delay and frustration this has caused. Due to an unexpected stock shortage at our US warehouse, your order was dispatched directly from our manufacturing partner in China so we could avoid cancelling it altogether. Unfortunately, international shipments can occasionally experience customs delays, which is what appears to have happened here.

We understand that repeated updates do not make the wait any less frustrating, and we apologize that our responses felt repetitive. Please email our support team with your order number so we can review the latest tracking information and refund your shipping charges for the inconvenience. We take your concerns seriously and would like the opportunity to resolve this properly.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re genuinely sorry for the frustration and confusion surrounding your order. Due to an unexpected shortage at our US warehouse, your order was fulfilled directly by our manufacturing partner in China rather than being cancelled. This can result in longer delivery times and customs delays, and we understand why the tracking timeline has been upsetting.

Once an order has entered the fulfillment process, we may not be able to stop the shipment, even when the tracking page has not yet updated. Cancelling a subscription also stops future renewals, but it does not automatically cancel an order that has already been processed or dispatched.

We also want to clarify that we offer both a one-time purchase option and a subscription option. Subscription pricing, recurring charges and delivery frequency are displayed during checkout, and a confirmation email is sent after purchase. Orders are not automatically marked as subscriptions without the selected option appearing during checkout.

Please contact our support team with your order number so the shipment can be reviewed properly and the most appropriate resolution can be discussed. We’re sorry that your experience has caused you to lose trust in our company.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re sorry that your experience was frustrating, but several important details in this review require clarification.

The 12–15-day delivery timeframe provided at checkout is an estimated delivery window, not a guaranteed arrival date. While most orders arrive within that period, delays can occur after a shipment has been handed to international and domestic carriers. Your order was dispatched from our manufacturing facility in China because inventory at our US fulfillment location was temporarily unavailable. This was done to fulfill your purchase rather than cancel it due to the stock shortage. It does not mean the company is pretending to be something it is not, nor does it make the order a “secret” dropshipment.

Once the package entered the carrier network, we had no control over its routing, barcode scanning, delivery exceptions or the accuracy of the carrier’s tracking updates. The fact that the parcel was redirected between facilities was understandably inconvenient, but those movements were determined entirely by the shipping carrier. Tracking systems sometimes continue displaying outdated information even after delivery because the final scan has not synchronized correctly. That is a carrier-system issue, not evidence that our company created “fake” tracking messages.

Our support team could only provide the information being reported by the carrier at the time. When tracking data is delayed, incomplete or contradictory, representatives cannot independently locate or redirect a package inside the carrier’s network. Although the responses may have felt repetitive, they were based on the information available to us. The order was ultimately delivered, meaning it was not lost or withheld by our company.

Regarding the subscription, customers are offered both a one-time purchase and a recurring subscription option. The selected price, renewal frequency and recurring-payment notice are displayed before payment, and an order-confirmation email is sent afterward. Customers are responsible for reviewing the option they select and the terms shown before completing checkout. Cancelling a subscription prevents future renewals; it does not automatically cancel or refund an order that has already been processed and shipped.

Despite the order having been delivered, our team approved a 50% partial refund as a courtesy to acknowledge the inconvenience caused by the carrier delay. That was an effort to resolve the matter fairly, not something that proves wrongdoing or incompetence.

We also understand that you did not experience the results you expected. Individual results can vary, and no product will produce the same response for every person. However, dissatisfaction with the results does not make the product “broken” or the company a scam.

We accept responsibility for communicating more clearly and for improving how shipping exceptions are handled. At the same time, carrier delays, outdated tracking scans, a purchase option selected during checkout and individual product results should not all be presented as deliberate misconduct by our company.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re sorry that the product did not meet your expectations. Results can vary from person to person, and while some customers notice an effect quickly, others may need to use the product on several occasions before judging the overall experience.

We would also like to clarify that a subscription is not forced onto customers. Both a one-time purchase and a subscription option are available on the product page. The recurring price and delivery frequency are displayed again at checkout before payment, followed by an order confirmation email. Customers can also manage or cancel their subscription through the “Manage Subscription” section on our website.

We understand that subscription details can sometimes be overlooked during checkout, but describing the purchase as forced or falsely advertised is not accurate when the options and recurring terms are displayed before the order is completed.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, thank you for sharing your experience, and we really appreciate your kind comments about the taste of Kinky Cubes and that you noticed some benefit from your first use. We’re glad there was something positive in your experience, and we’re sorry that the subscription caused confusion and frustration.

We offer both a one-time purchase option and a heavily discounted subscription option. The subscription price is lower because it includes a minimum commitment of two deliveries. For this reason, the first and second subscription orders are not eligible for a refund. Once the second payment has been completed, the subscription can be cancelled to prevent any future renewals.

The recurring delivery details and subscription terms are displayed during checkout and are also included in the confirmation email sent after purchase. We understand that these details can sometimes be missed, and we’re sorry that the cancellation process felt difficult.

Thank you again for trying Kinky Cubes and for acknowledging that the product tasted good and seemed to help. We genuinely appreciate your feedback and will use it to improve how clearly we communicate the subscription terms.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, thank you for sharing your experience. We’re pleased that your order arrived within a reasonable timeframe and that you enjoyed the taste of Kinky Cubes. Since you have only tried them once, we appreciate you keeping an open mind, as some customers notice more consistent results after using the product on multiple occasions.

We’re sorry that the second charge came as a surprise. A subscription is not required to purchase from us we offer both a one-time purchase option and a discounted subscription option. The subscription carries a lower initial price because it includes a minimum commitment of two deliveries. The recurring price and delivery frequency are displayed when that option is selected at checkout and are also included in the confirmation email sent after purchase.

The $62 payment was therefore the scheduled second subscription order rather than an unexpected charge added separately. Once the two-delivery commitment has been completed, the subscription can be cancelled to prevent further renewals through the Manage Subscription section.

We also take concerns about customer reviews seriously. We do not want anyone to feel misled, and we appreciate feedback that helps us make the purchase options and recurring terms even clearer. Thank you again for trying Kinky Cubes and for sharing both the positive and negative parts of your experience.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re sorry that you placed the order by mistake and that the outcome has been frustrating. However, an order is only completed after the customer selects the product, enters their payment and delivery information, and confirms the purchase at checkout. We cannot place an order or charge a card without those steps being completed by the customer.

We always recommend reviewing the order details carefully before submitting payment. Once an order has been processed and dispatched, it can no longer be cancelled or refunded simply because it was placed accidentally, as the parcel has already entered the shipping network.

Return forms are only provided when an order meets the applicable return requirements, so they are not automatically available for every purchase. We understand that mistakes happen, but describing the website as a scam because an already-dispatched order could not be cancelled is not an accurate representation of what occurred.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re sorry that Kinky Cubes did not meet your expectations. Results can vary from person to person, and while some customers notice an effect quickly, others may need to try the product on several occasions before assessing the overall experience.

We would also like to clarify that subscriptions are not started secretly or automatically after a one-time purchase. We offer both a one-time purchase option and a discounted subscription option. When the subscription is selected, the recurring price and delivery frequency are displayed on the product page and again at checkout, followed by a confirmation email after the order is placed.

The discounted subscription includes a minimum commitment of two deliveries. Once a renewal order has already been processed, it cannot simply be cancelled or refunded as though the charge had not occurred. Cancelling the subscription prevents eligible future renewals; it does not reverse an order that has already entered processing.

We understand that subscription details can sometimes be overlooked during checkout, but describing them as hidden is not accurate when the recurring terms are displayed before payment and confirmed afterward. We’re sorry the product was not right for you and appreciate you sharing your experience.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re sorry that Kinky Cubes did not produce the results you and your wife expected. We do appreciate you mentioning that she enjoyed the taste. Individual responses can vary, and while some customers notice an effect quickly, others may need to try the product on more than one occasion before deciding whether it works for them.

We would also like to correct the claim that customers are automatically pulled into a hidden subscription. We offer both a one-time purchase option and a discounted subscription option. When the subscription offer is selected, the recurring price, delivery frequency and renewal information are displayed during the ordering process and included in the confirmation email.

The lower introductory subscription price comes with a minimum commitment of two deliveries. This is why a second order was processed before the subscription became eligible for cancellation. It was not an additional charge created without an order agreement; it was the scheduled second delivery associated with the discounted option selected at checkout.

Regarding Trustpilot, we do not create, purchase or publish fake customer reviews. Reviews represent the experiences and opinions submitted by individual customers, which is why they include both positive and negative feedback.

We understand that you are disappointed and that Kinky Cubes may not have been the right product for you. However, stating that our reviews are false and that the subscription was secretly added does not accurately reflect how the purchase options and recurring terms are presented.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re sorry you’re unhappy, but this review leaves out an important fact: the carrier marked the order as delivered. Once a parcel has been scanned as delivered at the address provided by the customer, we cannot honestly treat it as though it was never shipped.

Our team can only work with the official tracking information supplied by the delivery company. If a customer believes the parcel was left in the wrong place, taken after delivery, accepted by someone else, or delivered to an incorrectly entered address, the correct next step is to contact the carrier and check with neighbours, reception, household members, or the local delivery office. We do not control what happens to a parcel after the carrier confirms delivery.

We also reject the accusation that the reviews on our website are fake. Customers are free to leave both positive and negative feedback, as this review itself demonstrates.

It is understandable to be frustrated when a parcel cannot be located, but blaming the company after the carrier confirms delivery does not make the business dishonest or the customer service poor. Our support team responded using the evidence available, not assumptions.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, we’re sorry you’re unhappy, but the subscription is not hidden. Customers are given both a one-time purchase option and a lower-priced subscription option. The discounted price is offered specifically in exchange for recurring deliveries, and the renewal amount and frequency are shown before payment and confirmed again by email.

A customer cannot select the cheaper subscription price to receive the discount and then later treat it as though a one-time purchase was made. The discount and subscription commitment are part of the same offer. Once an order has already been processed, cancelling the subscription does not automatically cancel or refund that order.

We also reject the accusation that our website contains fake reviews. Reviews reflect individual customer experiences, which naturally include different opinions and results.

We understand that checkout details can sometimes be overlooked, but overlooking the terms is not the same as the company hiding them. The selected purchase option, recurring terms and pricing are all presented before the order is confirmed.

Besvarelse fra Cubesofficial

For 1 dag siden

Hello, this accusation is completely unfounded. We do not create, purchase, edit, or publish fake Trustpilot reviews. The reviews displayed on our website reflect feedback submitted by customers, and naturally, not every customer will have the same experience.

Simply disagreeing with positive reviews does not make them fake. If you have genuine evidence that a specific review is fraudulent, please provide it. Otherwise, making a blanket accusation without any proof is neither fair nor accurate.