I made an error with dates and James was very quick to elevate my anxiety and corrected before sending. I truely appreciate this kind of service. Thank you
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I received my framed picture in the mail about a week ago, and I loved how it came out. Unfortunately though, throughout the shipping process the frame completely snapped. I was worried the return/rep... Se mere
Virksomheden har svaret
We absolutely love our canvas’s they are great quality and look beautiful 🤩 amazing customer service aswell 🫶🏻 when you order delivery is so quick too . Can’t wait to review our second one next wee... Se mere
Virksomheden har svaret
Biggest scammers, they never delivered my canvas they will lie to you via email when you email them they will do anything to prolong the process, will never give you a refund. It’s a fake company in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Kontaktoplysninger
Australien
- cstmcanvas.co
4,3
Fremragende
177 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The package took to long to arrive
The package took to long to arrive
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey there, Robert!
We’re so sorry it took longer than expected for your order to arrive! We always do our best to ensure orders are delivered on time, but unfortunately, shipping is handled by the courier and is outside of our direct control.
That said, we always make sure your package is moving and being prioritized, and we’re so happy to hear it finally arrived! 💖
If you ever need any help with your order, please don’t hesitate to send us an email anytime.
All the best,
CSTM CANVAS TEAM!
over a month no tracking no nothing.
over a month no tracking no nothing.. DO NOT USE THIS COMPANY .. They reply to emails LYING TO YOU// ordered april 16th... its may 11th and nothing.. website says its not even shipped
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey there, Bradley!
We are truly sorry about the delay on your order. We have checked it in our system and unfortunately, due to stock shortage, the order was shipped a little late. However, I believe our customer service team has sent you an email regarding the matter!
We always make sure to have all orders delivered but please know, deliveries are out of our control but we are doing the best that we can to have the order delivered to you as fast as possible!
Your order is being prioritized and guaranteed to be delivered to you very soon!
We are really hoping for your understanding! Hope you have a wonderful day ahead!
All the best,
CSTM CANVAS TEAM!
This was a great idea to add to our home
This was a great idea to add to our home.
20 years of togetherness displayed for few to see. Very detailed image, solid frame work and great customer service.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
That’s wonderful, Kevin!
We’re so happy to hear that you’re pleased with your purchase. It truly makes a meaningful reminder of your love. Thank you so much for your support, and we’re always here whenever you need us!
Much Love,
CSTM CANVAS!
Satisfied
Easy to order, didn’t take long to arrive, received what expected, everyone that sees it really likes it and wants to order one for themselves.
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey there, Penni!
That is amazing! We hope you are loving it! Thank you so much for your purchase! We really appreciate the support! If you need any discount on your purchase, you can hit us up at any time!
You have a wonderful day ahead!
Much Love,
CSTM CANVAS TEAM!
Besvarelse fra Cstm Canvas
Hey there, Reipa!
That is lovely! We are so happy you are loving it! Your support means the world to us! Thank you so much!
-CSTM CANVAS TEAM💓
SCAM
The site says they are based in Australia however the so called tracking system that i can never access is in China.
I ordered a Canvas almost 3 months ago.
I got a message to say it had arrived 6 weeks later which is false as I still haven't received it.
After i constantly email them about its whereabouts they keep giving me different excuses like its on its way or it has been delivered or its been held up somewhere.
I have now emailed for a refund twice and twice now they have have ignored the question of refund instead saying the will message back with information on its whereabouts.
Absolute scam of a place.
I would stay away from odering anything from this place.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey there, Nathan!
We are so sorry if you have experienced this. Please know that we always make sure all orders gets delivered. There must have been a misunderstanding and maybe your neighbors took your parcel instead? Upon checking your order, it was delivered to your address last February 16th.
If you did not receive the order, it is highly recommended to reach out to NZ Couriers with the tracking number DWPL036030
You can also keep track of your order using this link: https://tools.nzcouriers.co.nz/nzc/servlet/ITNG_TAndTServlet?page=1&VCCA=Enabled&Key_Type=BarCode&barcode_data=DWPL036030
If there are any issues with your order, please do not hesitate to reach us out through our email at support@cstmcanvas.co
Thank you!
-CSTM CANVAS TEAM💓
I got this for my wife for Valentine's…
I got this for my wife for Valentine's Day and she loves it! Very well made.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey there, Mike!
That is wonderful! We are so happy she loves it! We truly appreciate your purchase! Hope we can create more canvas for you soon! Thank you so much for the support!
-CSTM CANVAS TEAM💓
I questioned my order right off
I questioned my order right off! It showed the names wrong. I emailed and got a message right away, it’s standard to show the standard names. Whew! I read all the reviews and was very skeptical that my order would have issues or maybe even never arrive. I ordered it 1/30/26 and I knew there were creative times then shipping times, they informed me when I ordered. I got it two days ago and it’s everything I wanted! No damage, it’s perfect! Thank you! It’s going in my newly remodeled bathroom, weird place for a picture, but it matches the design!
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey there, Dorie!
Totally understand the initial panic! So glad we could clear that up quickly for you!
And we’re even happier it arrived safe, sound, and exactly how you wanted it 🙌
Thank you so much for trusting us and for your kind words 🥹💕
Much Love,
CSTM CANVAS TEAM!
Fast service quality picture
21. december 2025
Besvarelse fra Cstm Canvas
That is amazing, Michael!
So happy you are loving it! We really appreciate the review! Thank you so much!
Much Love,
CSTM CANVAS!
The personal touch made it feel that…
The personal touch made it feel that much more special. I lost my partner 3 months ago and this is so special sitting in the middle of our memories.. thank you 🤍
20. december 2025
Besvarelse fra Cstm Canvas
Hello there, Andrea!
We are so sorry for your loss 🤍 Thank you for sharing this with us, it means so much to know your piece holds such a special place in your memories. Sending you love!💞
Regards,
CSTM CANVAS TEAM!
Supposed to be an aussie company
Supposed to be an aussie company. Yet my purchase is coming direct from there warehouse in China
??????
They suck. Ordered 1 month ago. Still have not received
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hello there, Rena!
We are so sorry about this. We cannot find your order for some reason. Would you be able to send your order number to support@cstmcanvas.com so we can further assist you. It would be much appreciated!
Would love to hear from you soon!
I was not sure cause it was a Facebook…
I was not sure cause it was a Facebook sell but wow the product is perfect and in two weeks I received it … just for Valentine day.. it was perfect tanks to you guys
I will recommanded you
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hello there, Ragnar!
We’re so glad you took a chance on us and loved your order! 💜 Hearing that it arrived right on time for Valentine’s Day makes us so happy. Thank you so much for your support and for recommending us!
Much Love,
CSTM CANVAS TEAM!
I love how the pictures on canvas…
I love how the pictures on canvas framed like a big poster. I have it hanging in our hallway. I ordered it and I got here very quickly. Worth the money and worth the memory
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hello there, Heather!
Thank you so much! 😊
We’re glad you love how it looks in your hallway and that it arrived quickly. So happy it’s a piece you’ll treasure, thank you for trusting us with such a special memory!
Much Love,
CSTM CANVAS TEAM!
Bad customer service
Bad customer service. I ordered something slightly incorrect but within 5 minutes followed their cancellation/refund process and explained I wished to re order correctly. Did not get a response. Ended up with the unwanted incorrect canvas. Was a returning customer originally not ever again
3. december 2025
Besvarelse fra Cstm Canvas
Hello David!
We’re so sorry for the inconvenience caused. We’ve checked your order and email, but we’re unable to find any previous communication from you at this time.
If you’re experiencing any issues with your order, please feel free to reach out to us directly at support@cstmcanvas.co
, and we’ll be more than happy to assist you in resolving it.
We look forward to hearing from you soon!
Got exactly what was advertised...not…
Got exactly what was advertised...not that long of a wait either...i recommend buying from them...not a scam.
20. november 2025
Besvarelse fra Cstm Canvas
Hello there, George!
We are so happy you are loving your canvas! We really appreciate you leaving your review! 😍
Much Love,
CSTM CANVAS TEAM!
The product was amazing once it finally…
The product was amazing once it finally arrived.
20. november 2025
Besvarelse fra Cstm Canvas
Hey there, Angela!
Thank you so much for your review! We hope you are loving your canvas! If you need any assistance, just let us know! We really appreciate it!
Much Love,
CSTM CANVAS TEAM! 😍
Great picture
Great picture. Great communication when receiving the order, got an email when it was shipped. Very great experience.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hello there, Cari!
Thank you so much for this! We are so happy you loved it and that you had great experience with us!
We really appreciate your support! 🤩
Much Love,
CSTM CANVAS TEAM!
My packaged had arrived about 2.5 weeks…
My packaged had arrived about 2.5 weeks which was ok as I planned it might take a few weeks so I left myself plenty of time. Upon opening my order I found the frame has been crushed. I contacted customer support and provided pictures as needed and they sent a replacement. Love the product love the customer service! Thanks again
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hello Zachary!
Thank you so much for your understanding and kind words! We’re glad we could sort it out quickly and that you’re loving both the product and our service. We truly appreciate your support! 🤍✨
Much Love,
Cstm Canvas Team! 😍
Beautiful
I love it since the moment I received, that was I decided to do one for my children
13. december 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hello there, Liena!
That is amazing! We are so happy to hear that you're loving it! Your support truly means a lot to us! Happy to give you discount on your next order! Hit us up any time! 🤩
Much Love,
CSTM CANVAS TEAM! 💞
We love the quality of the item
We love the quality of the item. The delivery was prompt and ordering was simple. Makes a great gift.
21. september 2025
Besvarelse fra Cstm Canvas
That is amazing, Wayne!
We are so happy you love your canvas! We really appreciate your support and if ever you need help with your future gifts, let us know! We'd love to give you discount! 🤩✨
Much Love,
CSTM CANVAS TEAM!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.