I made an error with dates and James was very quick to elevate my anxiety and corrected before sending. I truely appreciate this kind of service. Thank you
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I received my framed picture in the mail about a week ago, and I loved how it came out. Unfortunately though, throughout the shipping process the frame completely snapped. I was worried the return/rep... Se mere
Virksomheden har svaret
We absolutely love our canvas’s they are great quality and look beautiful 🤩 amazing customer service aswell 🫶🏻 when you order delivery is so quick too . Can’t wait to review our second one next wee... Se mere
Virksomheden har svaret
Biggest scammers, they never delivered my canvas they will lie to you via email when you email them they will do anything to prolong the process, will never give you a refund. It’s a fake company in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Kontaktoplysninger
Australien
- cstmcanvas.co
4,3
Fremragende
177 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I never got my package delivered and
I never got my package delivered and it’s been si h a struggle getting my money back. It’s been 6 months of going back and forth.
2. marts 2025
Besvarelse fra Cstm Canvas
Hey Emmeline!
We truly apologize for the delay on your order, and we are so sorry for this experience.
We have investigated what happened to your order, and we can see that you ordered way back in January, which, unfortunately, was returned to us due to an address issue. After this incident happened, a new order was shipped to you again last February, which happened to have the same issue as the first order. The order was returned to the sender due to an address issue.
Please know that this is not the experience we wanted you to have. We are truly sorry for the inconvenience. We highly recommend continued communication with our customer service representative regarding your refund request. (We have sent you an email earlier today)
We are hoping for your kind understanding, patience, and continued support!
Much Love,
CSTM CANVAS TEAM!
Order Update:
Hey Emmeline!
We checked your order and it looks like you have been refunded and your order has been reshipped. We apologize for any inconvenience caused. Kindly check your email for further updates. we would really appreciate a response as well.
Much Love,
CSTM CANVAS TEAM!
Very very special all is perfect tanks
23. december 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Guillermo!
Thank you so much for leaving a review! We are so happy that you love your canvas! It truly warms our hearts and we truly appreciate your support! If you need help on getting a discount on your next order, please don't hesitate to hit us up at any time! 🤩
Much Love,
CSTM CANVAS TEAM!
This was better than what I expected
This was better than what I expected! It’s good quality and I have recommended my friends! The size was perfect and it looks so good on my wall!
9. december 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Marlene!
Thank you so much for the kind words! We're really happy to hear it exceeded your expectations. It’s amazing to know it looks great on your wall, and we truly appreciate you recommending us to your friends. This means a lot!🥰
Much Love,
CSTM CANVAS TEAM! ✨
The whole experience was fantastic
The whole experience was fantastic. very quick delivery and looks fantastic.
15. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Anita!
Thank you so much for your kind words! We're so glad to hear you had a great experience and that everything arrived quickly and looked fantastic. That means a lot to us! We truly appreciate your continued support! ❤️
Much Love,
CSTM CANVAS TEAM! ✨
Wonderful gift!
This was ordered as an anniversary gift! The process was simple. Shipping was quicker than expected coming to Canada.
The look and quality of the canvas was fantastic. The only small issue was there was a tiny scratch at the top front of the canvas, likely from packaging that went unnoticed. I quickly contacted customer service, sent a picture and they reshipped a replacement. No issues what so ever! Lily was so helpful in customer service. The emails replies were prompt and always wanting to make sure we were happy. The replacement arrived and it is gorgeous! This will make for a wonderful gift for the couple! Thank you for a great experience!
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Helena!
Thank you for your kind review! We're so glad the order process was easy and the canvas arrived quickly in Canada. Sorry about the small scratch, but happy Lily and our team could help right away. We're thrilled the replacement made a lovely anniversary gift. Best wishes to the happy couple! 💛
Much Love,
CSTM CANVAS TEAM! 💞
Worth Getting
I got this, mainly I was curious of how it would look as a finished product. Very happy with the result. 2 weeks wait wasn't that long. One happy customer!!!
26. november 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Clint!
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the final result, it means a lot to us. We're glad the wait time felt reasonable and that your curiosity paid off. Thanks again for your support, and we're always here if you need anything in the future!
Much Love,
CSTM CANVAS TEAM🤩
Loved the product so did my lady 10…
Loved the product so did my lady 10 anniversary New Year’s Day
1. januar 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Ola! Thank you so much for the kind words! We're thrilled to hear that both you and your lady loved the product, especially for such a special occasion. We wish you many more years of love and celebration. 💖🎉
Much Love,
CSTM CANVAS TEAM! ✨
I just love my canvas I ordered 2
I just love my canvas I ordered 2
9. april 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Margaret! Thank you so much for your kind words! We're so happy to hear that you love your canvases and that you ordered two, that truly means a lot to us. 💛 If you ever need more or have any special requests, we’re always here to help! 🥰
What made my experience great was...
What made my experience great was that I received my package the day before Christmas. It was a Christmas present so I definitely was worried about it. The customer service was with me the whole time on the tracking and making sure it arrived on time. Definitely would buy again!
24. december 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Tyler!
Thank you so much for your wonderful review! We’re thrilled to hear that your package arrived just in time for Christmas and that our customer service team was able to keep you updated every step of the way. We understand how important it is to have gifts arrive on time, and we’re so happy we could make that happen for you. We truly appreciate your kind words and look forward to serving you again in the future!
Much Love,
CSTM CANVAS TEAM! ❤️
Was a surprise for wife she loved it they are great
Was a surprise for wife she loved it
8. december 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Greg!
Thank you so much for your kind words! We're thrilled to hear that the surprise was a success and that your wife loved it. We hope it created some wonderful memories for both of you!
Much Love,
CSTM CANVAS TEAM ✨
I received exactly what I ordered
I received exactly what I ordered. Canvas did not disappoint me at all
26. december 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Joe!
Thank you so much for your kind review! We're thrilled to hear that you received exactly what you ordered and that the canvas met your expectations. We're so glad we could deliver a product that you’re happy with.
We hope you enjoy it, and we look forward to serving you again in the future!
Much Love,
CSTM CANVAS TEAM✨
Canvas is great everybody loves it and…
Canvas is great everybody loves it and was so easy order came on time and it's awesome
25. december 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Linda!
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the canvas and that the ordering process was smooth and timely. We truly appreciate your support and are so happy to know that the product met your expectations.
If you ever wish to place another order, let us know, and we'd be happy to give you a discount!
Much Love,
CSTM CANVAS TEAM! ✨
The ease of using the website to order…
The ease of using the website to order was great for a person who is new to online ordering.
The way the canvas was packaged was extremely good.
2. februar 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Tracey!
Thank you so much for your kind feedback! We're thrilled to hear that you found our website easy to use, especially as a newcomer to online ordering. We always strive to make the experience as seamless as possible for our customers. We're also glad that you were impressed with the packaging of the canvas. We take great care in ensuring that all items arrive in perfect condition.
If you ever want a discount on your next purchase, you can reach us at any time. We’d love to offer you something special as a token of our appreciation!
Much Love,
CSTM CANVAS TEAM! ✨
It was Perfect!
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Candyce!
That is amazing! We are so happy that you love your canvas, and we truly appreciate your support!
Thank you so much! ✨
Much Love,
CSTM CANVAS TEAM
Amazing product
Item as described if not better. Really happy with it.
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Karl!
That’s awesome! We’re so happy to hear that you love your canvas and are happy with your purchase. It really means the world to us! If there’s anything else we can do for you, or if you’d like a discount on your next order, just let us know. We’d love to help! 😊
Much Love,
CSTM CANVAS
absolutely love my canvas
absolutely love my canvas, great design so fairly priced !
it’s beautiful and just what the room needed to feel complete
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey!
Thank you so much for your kind words! We're thrilled to hear that you're happy with your canvas and that it was the perfect addition to your room. We truly appreciate your support and are so glad the design and pricing met your expectations.
Enjoy your beautiful new piece!
Much Love,
CSTM CANVAS TEAM✨
Just got married when I saw my canvas…
Just got married when I saw my canvas and knew my wife would like
It.she didn't like it because she
LOVED it !! The material and print
Was Amazing .Ever day we admire it.
2. november 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Bernie!
Thank you so much! We're thrilled to hear that your wife loved it and that you both admire it every day. Congrats on your marriage! 💍❤️
Much Love,
CSTM CANVAS
This company is a total joke
This company is a total joke. Ordered a canvas in December for Christmas. Never arrived, stated lost in post. Then a new one was in production never arrived. Almost 4 months now and still nothing. Anybody wanting a canvas please avoid this shambles. Lies after lies.
9. december 2024
Uopfordret anmeldelse
Besvarelse fra Cstm Canvas
Hey Dek!
We're really sorry for all the trouble you've experienced. We’ve gone ahead and refunded your order and also offered a replacement as a gesture of goodwill. We truly appreciate your patience and understand your frustration, this definitely isn’t the experience we aim to provide.
Please send us an email if you need further assistance. We are happy to help out! ✨💞
Everything was done professional and on…
Everything was done professional and on time
31. december 2024
Besvarelse fra Cstm Canvas
Hey Michael! Thank you so much for taking the time to leave us a review! We’re absolutely thrilled that you love your canvas, it means the world to us! Your support truly means everything, and we appreciate you more than you know. 💕
I had ordered your product well before…
I had ordered your product well before Christmas and it didn’t arrive until late January even though the online add said get it in time for Christmas. Product was fine once it arrived, but need to improve on delivery.
20. december 2024
Besvarelse fra Cstm Canvas
Hey Jim!
Thank you so much for taking the time to leave us a review, we really appreciate it! We're so happy to hear that your order has finally arrived. We’re truly sorry for the delay; we did our best to get it to you as quickly as possible, but sometimes shipping is a bit out of our hands.
If you have any questions or concerns about your order, please don’t hesitate to reach out, we’re always here to help in any way we can. Your support means the world to us, and we’re thrilled that you received your canvas!
Thanks again! 😊
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