CSC ServiceWorks Anmeldelser 251

As a tenant I have no other choice but to suffer through this company. The washing machine breaks down every six months or so and they put in a new one last year and it’s already broken again. Finally they are inching into the 21st century by promising us new machines with card swipes instead of being coin operated. Let’s hope they actually function. But I gave them two stars because it looks like they are finally trying to actually provide the one thing they do as a company. Given that Seattle has few and far between laundromats it’s important to have a functioning washer and dryer.

1151 Washington St., Middletown, CT our machines fail all the time we lose money and time with these problems. I put service request into the app with no follow up I put a request for a refund into the app with no results. If I’ve ran this building, I would ask this service to be removed and I would find a new vendor to come in.

I have called many many times, given case numbers or reference numbers, reps being rude, wont transfer me to their bosses, incompetence, lies etc. I have been not been given my refund to close my account to move. They owe me over $12.00!! Im angry!!!! Also in all the time I lived here the dryers never dried my clothes period. If anybody has a class action suit I'm interested!!

Dryers can’t dry ten articles of clothing in 40 minutes on highest setting. What a garbage company.

Talk about a turnaround, for the better.

Our apartment’s management team (Bridgeyard Apartments in Old Town Alexandria, Virginia) partnered with CSC a few years ago (not sure - maybe two to four years). Things at first were rocky, I think mainly because the washers and dryers were old and not user-friendly. There was, however, maybe in the last 18 months, a total re-setting, and it has been amazing. The CSC app hums, no problems. The machines work, no problems. I can go to the laundry room at any time of the day, and I'll find a machine ready to go. Price is fair, linking with my AmEx works perfectly. The machines now are totally reliable, and the output is a batch of clean clothes that have been washed and dried according to my directions. I totally appreciate the steps our residential management team (and Laramar Group) took to bring our laundry room way into the present and future.

Everything I read about this company makes me angry.

1. They serve ads to paying customers for unrelated services.

2. Their privacy policy is total trash. They’ll stalk you across the internet if they want is the tldr.

3. Laundry costs $5.50 per load in my building.

4. They just sent me an email telling me I haven’t done laundry in a while.

5. They send me spam emails regularly with “a free gift” that’s $30 off things that cost at least $50 and are overpriced.

Their customers are a captive audience and they know it, and they take full advantage.

We have only TWO washing machines in this apartment complex. One of those machines continues to be "Out of Order" again and again and again, so we only really have ONE machine for this entire apartment complex. This machine NEEDS to be replaced, and I know that will never happen. CSC Service Works will be VERY slow to reset the machine so it can be used. They are SO incompetent, that it is time to find a local laundromat.

$9.00 to wash one basket of laundry. And the machine starts malfunctioning and now there's only one to use. Oh but submit a service request.

Worst app ever - One Tap Away!
You have to go to the laundry room just to find out if there are any available machines. Once you select the machine on the app it takes several tries before a successful attempt.
Did not have a problem with app CSC GO…

They took money out of my account and have no idea who they are ! I'm getting sick of these companies then u can never reach them !

Requested refund many times but not received. App charges me twice for same one load. This happened frequently

THEIVES and fraudsters!!! CRIMINAL COMPANY WITH SHADY BUSINESS PRACTICE AND NO CUSTOMER SERVICE!!! I stopped to get air in my tires and used a machine that I learned uses CSC Serviceworks for vending/money collection. The posted charge was $2. I had to run the machine twice so I had another $2 charge. Okay, fair. …The next morning, my credit card company alerted me to the fact that on both charges, the company had increased the cost by $1 for each transaction! What, are they giving themselves a tip? This was done without my consent. The only time I have ever had a charge increased on my card is when a tip is added in that I knowingly consented to. I did not consent to increasing the posted cost by 50% on both transactions. The reviews for this company are horrendous! You can’t reach their customer service line and their refund request asks for all kinds of details which you will not have because you simply stop for air and did not record the location address, the machine identification number, the three digit this, the four digit that, so you simply cannot even continue with your refund request and nobody answers the phone! I will block them on my credit card, but the world should know that they are fraudsters and thieves!!!

Improve tire inflation air compressor
$3 for 3 min I can't even get one tire done

All four washing machines are broken and service requests for repairs was sent to them 5 times over the course of one month. I have yet to receive a reply to any of my emails and the machines are still broken.

We have a broken washing machine in our building- it takes money but does not register/begin the cycle. This happened several times before I realized balance was dropping. I requested a refund through the app a month ago, followed up with a request, but received no response. Followed up with an email with no response. Chatted twice with the online bot, which could not recognize my street address, and requested a human to contact me. Again, no response. It appears there is no human oversight when problems occur.

Every week there's a new frustration. The whole room is offline. Most of the time, the washers have the hot and cold water reversed. I'm here 2 days a week and don't have time to wait around to fix things.

These people are thieves. They don't refund your money when called for and lie that they have sent it.

I recently had a frustrating experience with CSC ServiceWorks laundry at my apartment complex. After they installed new machines, I was confused about the process and couldn't get a clear explanation from the app or the machines themselves. I attempted to use the new system, but the instructions were unclear, and I ended up only using cold water for my wash. When I contacted customer service for help, they didn't resolve the issue. Instead of assisting me, they reportedly escalated the matter to my rental office, which felt like an overreach and an invasion of privacy. The entire experience was compounded by the fact that there were no clear instructions on how to get hot water for a wash.
The lack of clear communication and the company's decision to involve my rental office over a simple misunderstanding only added to the frustration.

It's been 10 months and they still haven't fixed the system so we can pay for the machines with the app. A couple months into the coins-only phase they lowered the prices to $1.50 for the washer and dryer, which I thought was accommodating of them. (If they're not going to fix the system, it makes sense to adjust the price to offset the inconvenience of having to go to the bank for quarters.) Then I go to do laundry today and the system is still offline but the price is now $2.25 for the washer and $2.00 for the dryer. So they didn't fix or improve anything, they just raised the price for no reason. I still have $17.50 in my digital wallet that I won't be able to use because the system is still offline, so that money is wasted I guess. Overall, it has not been a great experience doing laundry with CSC.

Machines smelled like rotten eggs, water doesn't flush out .