Cruise and Passenger Services Limited Anmeldelser 

Used CPS parking on previous occasions and have always been really impressed so I decided to used them again for our next Princess cruise in May. Having checked their prices last weekend it showed that my booking for 15 days would be £242 so 3days later I proceeded with the booking online and was amazed to find that the price had increased by £50 so rang CPS to ask why and was informed that the price increase was due to spaces being limited. To me this sounds like they are profiteering as the cruise departure date gets nearer, my advise is book as early as possible to avoid this price hike.

We had to retrieve our car from the cruise port early due to a family emergency. Despite P&O not warning CPS we were returning home, CPS located our car within an hour and ensured it was ready for us. Sarah was excellent, as was the manager - it was his day off. I cannot thank them enough for this outstanding service which meant we reached our family as quickly as possible.

Flying out to Singapore to join Queen Mary 2 who will dock at Southampton in 5 weeks time. Wanted to leave our car in Southampton before heading to Gatwick for our flight. Richard the terminal Manager and Sarah went out of their way to accommodate us, even moving an appointment to meet us when we were late arriving. Thanks to both of you, you made what could have been a stressful situation very manageable

Arrived at destination. Followed sign for CPC. Told where to drop bags. Drive to man in CPC yellow jacket. Hand over key. Get receipt. Go on holiday. Return. Directed to CPC desk. Exchange receipt for car key. Ensured I knew about the major roadworks on the M25. Told me where the car was. Directed in the carpark straight to my car and trolley taken away. Could not have been simpler and the staff any more friendly or helpful.

Easy to use and car was waiting on arrival even though cruise was delayed by 3 days.

SOUTHAMPTON 🚢 Perfect location 1min walk to check in or could be 5min depending on how able you are. Didn’t realise I had to pre book, having took advantage of P&O offer of parking (so pre book is my advice I think up to 35days before) so paid, not to worry. (They was all lovely and took photos of car 🚙 so make sure it’s clean 🧽) and off we went. Got back, car was waiting there was a small issue I spoke to Manager who was sound, he said someone would ring me next week as head office not open weekends, Spoke to Sarah who sorted it. Brilliant service.

Not a good experience, an awful company to deal with, they don’t answer emails or phone calls, if you have a problem and pass the blame ignoring your evidence, even when you are right. Booked through P&O for Southampton, arrived having paid then refused as not having our details and charged not just again, but plus another £25!

We paid £162 for 2 weeks parking whilst on the P &O Iona from 30th December- 13th January 2024.
We had to queue for over 2 1/2 hours to get into their car park, missing our scheduled arrival slot by 2 hours.
It was horrendous and loads of drivers were affected. The comments were mostly unrepeatable.
CPS blamed their customers on Facebook for "arriving early".
Quite a pathetic response when you consider that they would be expected to cope with sudden surges by having sufficient drivers? Never again for us.

It was so easy to use the cruise parking. We had a disabled person with us. We couldn't fault the service. Dropping off the car was so easy and so close to check in. You drive up, take your luggage, Your vehicle is photographed before someone drives your car and parks it for you. You get a card with a number on it, on your return, you go to the wee hut thing an give them your card an they tell you exactly where your car is parked for you to collect it. We thought it was so good we have rebooked the service for our next 2 trips next year.

Very straightforward.. Good directions and helpful staff

Great service, absolutely stress free! Staff are always really helpful and polite. Wouldn't cruise any other way

I have used CPS and unfortunately encountered 2 issues when parking . Resulting in slight damage to my vehicle . I personally now prefer park on my drive , safe secure parking locally , and also terminal drop off / collection

Perfect smooth service both for embarkation and disembarking. Within 5 minutes we were in the car and a helpful steward took my trolley away - the easiest way to leave a ship!

First time cruise on Arcadia,free parking with P&O,very good experience ,dropping off polite staff explained it all ,quick pick up on return again helpful staff on our way in 10 mins.
Was a bit concerned as electric car can have 12volt battery problems if left for a while.I left instructions inside car explaining how to turn main isolater in fuse area to prevent problems. Car started fine though.
However on visiting local supermarket this morning I found that the pound coins I leave in drivers door for trolleys,normally 3 had all gone missing.
Also found parking change in centre consul was only 10pence left.
Very disappointing as apart from that I would highly recommend and would have been 5 stars all the way.
I would use again but will check what I leave in future.
Looking through reviews I can see this is the 3rd time since June that this problem has been reported.
Great shame .
Following update,phoned the number left on reply,it just goes through to a Switchboard,I was hoping the person replying would have left at least a name and number I could call,this makes me feel that it doesn't really matter ,so I won't bother trying.

Really helpful, friendly and professional staff. They made the process of dropping off my car so easy. The drop off point is directly outside the terminal and their staff assisted us when we arrived late after getting caught in traffic so we got into the terminal as quickly as possible. Collecting my car afterwards was also so easy as just by the disembarkation point and they also told us whereabouts it was in the car park. Felt reassured too that my car would be ok. Would definitely use them again.

I've been using CPS several times a year for ten years and always received the most efficient and effective service. I wish other aspects of service provision in our lives were as slick as CPS. I take this opportunity to remind readers that CPS are not responsible for huge numbers of guests arriving at the same time resulting in congestion. Arrive at the time suggested by the Cruise Line and there is rarely a problem.

We arrived at the port on the 2nd of September sailing with Princess. We arrived at 12.20 expecting to board the ship with no problems. After waiting in a queue for a long time in the hot sun we were then moved to yet another long queue for another long wait. My argument is we paid a premium price of £243 for a trouble free assisted parking. Once the car had been taken we got on the ship within minutes. The whole process for leaving the car took nearly 2 hours which I find unacceptable and a poor service.

Absolutely superb from drop off to pick up as always . The staff, are so friendly,courteous and helpful . Your holiday starts from the minute you give your car keys to CPS and ends with such ease when you pick them up. Wouldn’t use anyone else . Never let us down in 20 years .

First time using cps for our first cruise. Got our cruise off to a great start, process so simple and quick. Staff added to the easiness. At the end of our cruise staff assisted us to locate our car and we were on our way home in no time. No issues with the car when we got to it. Would use again.