Once again we've been lucky to have Jess book us another cruise. Jess always responds to emails so quickly and her friendly, approachable manner make her a pleasure to work with. Thank you once again... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lauren makes booking cruises very easy. Tailor-makes every cruise holiday to suit my exact requirements and packages perfectly with any extras I need. Very personal service and always gets the best de... Se mere
We've been booking our Cunard cruises with The Cruise Line for many years now, and the service has always been brilliant. A special thank you to Jess, who has been fantastic throughout. She reall... Se mere
This was my first time using the Cruise Line. I found the agent, very professional, friendly and easy to communicate with. It was only my intention to make an enquiry. However, I felt confident e... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Kontaktoplysninger
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, Storbritannien
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4,9
Fremragende
464 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful and knowledgeable consultant
The consultant was very friendly and helpful with choosing our first river cruise Lauren Bishop. She went through everything with us so that we knew what was included.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thanks so much! I'm thrilled I could help with your first river cruise - it's such a special experience, and I wanted to make sure you knew exactly what to expect.
You're going to love it - river cruising is something really special! Enjoy every minute 😊
A great company
This is only the 2nd time we have made a booking with the Cruise Line, but on both occasions Jess has listened to our wish list, made recommendations and secured our booking. It’s lovely to talk to such a knowledgeable team, which can only give us confidence when making arrangements for our next holiday. The Cruise Line have our business
12. marts 2026
Besvarelse fra The Cruise Line
Thank you so much for this wonderful review! It's been a real pleasure helping you both times, and I love that we're getting to know what works for you.
I'm so glad you feel confident booking with us - that means the world. Can't wait to help plan the next one!🚢
Lauren is very efficient and works hard…
Lauren is very efficient and works hard to accommodate our wishes. She is also very pleasant and friendly. This is the 3rd time we have used Cruiseline, because of her.
11. marts 2026
Besvarelse fra The Cruise Line
This is so kind, thank you! Knowing you've come back three times really means a lot to me. It's always a pleasure working with you both and making sure everything is exactly what you're after.
Looking forward to the next one! 🚢
Excellent adviser
Excellent adviser, Jess Garwood gave good advice and was extremely efficient.
9. marts 2026
Besvarelse fra The Cruise Line
Thank you so much! I really enjoyed helping you plan this trip, and I'm so glad we got everything sorted 🙂
Have an amazing time!
Besvarelse fra The Cruise Line
Thank you so much! It's always a pleasure working with you both and making sure everything is just right.
Looking forward to helping with the next adventure!
Not All Cruise Company Travel Agents are The Same!!!
The Cruise Line is an exceptional company. Over the years I have booked, with several of their consultants but mainly Lynne, and have enjoyed nothing but totally acceptable service. Nothing is too much trouble, specific requests are cheerfully met, value for money is a given and the administration great. As long as my wife and I are able to cruise, we will continue to use The Cruise Line.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you both so much for this wonderful review! It's been a real privilege helping you over the years, and I'm delighted you've had such positive experiences with the team.
Knowing you'll continue to choose us while you're cruising means a great deal. Here's to many more adventures ahead! 😁
Big help as always
3. marts 2026
Besvarelse fra The Cruise Line
Thank you for the kind words! Always happy to help🙂
Ashley was very helpful and informative…
Ashley was very helpful and informative about booking an antarctic cruise-- the best cruise consultant I have dealt with
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you so much for the wonderful feedback! Antarctica is such an incredible destination, and I'm thrilled I could help you plan this adventure.
You're going to have an amazing experience!
Handled my queries efficiently
Handled my queries efficiently, very knowledgable. Booked my trip and received a confirmation quickly. Charming staff.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you so much for the lovely review! We're delighted we could get everything sorted quickly for you.
Have a fantastic trip!
we've just booked another cruise with Jess
We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had our house swept for listening devices and bugs) Once again the confirmation arrived without the need for further clarification or to make any changes. Really top notch service from start to finish
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
No listening devices, I promise - just lots of paying attention! 😄
Thank you so much for the lovely review, it's made my day! It's always a pleasure working with you both, and I can't wait for you to enjoy another amazing cruise!
Here's to another fantastic trip!
Ashley lowndes was superb
Ashley lowndes was superb he made me feel at ease and made the process easy,very helpful and friendly just what a newby needed.
With regard to the subsequet paperwork and info there was too much (overload) and it came at me from different directions with no logical sequence making it easy to miss things improvements necessary.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you so much, Howard! I'm delighted I could put you at ease – helping first-time cruisers is one of the best parts of what I do.
I really appreciate your feedback about the paperwork flow. You're absolutely right, and I'll make sure we look at streamlining things.
Looking forward to hearing all about your voyage!
Ashley
Excellent discounts
Excellent discounts, expert advice and no hard sell. Clear information and timely responses. Trustworthy.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you so much for your kind words! We're delighted we could help you find excellent value while providing the expert guidance you needed.
Looking forward to assisting with your next luxury cruise adventure!
Booking a cruise
Very helpful agent. Informative and good knowledge on our particular cruise.
9. februar 2026
Besvarelse fra The Cruise Line
Thank you for your feedback! We're really glad our team could help with your luxury cruise. Wishing you an amazing voyage, and we’d be delighted to help again in the future.
Lauren was patient, persistant in securing agreat river cruise offer
Lauren was patient, helpful and professional. She persevered in identifying a really good offer on a river cruise for our party of 4.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you for your kind words. We’re delighted Lauren could help you find the perfect river cruise for your group. Wishing you a fantastic cruise holiday!
Excellent and helpful.
10. februar 2026
Besvarelse fra The Cruise Line
Thank you! We're pleased we could help. Looking forward to assisting with your next luxury cruise adventure!
Highly recommended
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/travel company. Have used before and will use again. Have organised several our cruises including our next three!
9. februar 2026
Besvarelse fra The Cruise Line
Thank you for such a wonderful recommendation! We're absolutely delighted to be your "go to" for luxury cruise planning. It means a lot that you trust us to organise not just your cruises, but the hotels and itineraries that make each voyage special!
Helpful and easy
Paul was extremely helpful and made 'things' easy.
Information provided quickly and request for hard copies through the post agreed.
8. februar 2026
Besvarelse fra The Cruise Line
So glad Paul could help make your luxury cruise booking easy and straightforward! He's great at providing clear information and making sure everything comes together smoothly. We are delighted we could assist!
Always a pleasant experience
Always a pleasant, well informed experience that makes the decision to book so much easier.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you! We're delighted to have made your luxury cruise booking seamless. Looking forward to helping plan your next voyage!
Excellent Customer Service! Amazing knowledge!
We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies we have chosen to cruise with. He has travelled extensively & has first-hand experience of Antartica as well as other regions/operators. He is very personable, helpful but not pushy. Our bookings were made seamlessly & information sent through in a timely manner. I would definitely book through The Cruise Line in the future!
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you! Ashley will be thrilled to read this. His expedition experience really makes a difference. We'd be honoured to help plan your future luxury cruises!
Lucky I had Kirsty to walk through the booking with me!!
Kirsty was very knowledgeable and quickly understood what my parameters were. She came with good options and ideas. The follow up was great and Kirsty helped me with my choices.
4. februar 2026
Besvarelse fra The Cruise Line
Thank you for your feedback! Kirsty is brilliant at finding the perfect luxury cruise match. So glad she helped you make the right choice. Wishing you a wonderful voyage!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.