Ash Was very helpful when booking our holiday, we asked all sorts of things, from the weather in St Tropez, to which was best side of ship,single beds to juggling sensible flight times, all answered c... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Just spent the past 2 weeks negotiating a deal with the fantastic Jess Garwood for our trip of a lifetime to Alaska next July 2027 including the Rocky Mountaineer. Amazing courteous, knowledgeable cu... Se mere
Virksomheden har svaret
I have always had excellent service from Louisa Maynard, she really is a star. She is patient, she listens, responds quickly and accurately. She always gives the feeling that nothing is too much tro... Se mere
Virksomheden har svaret
We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Kontaktoplysninger
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, Storbritannien
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4,9
Fremragende
430 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
As always Louisa makes our life easy
As always Louisa makes our life easy! great service and always prompt , helpful and efficient.
6. maj 2026
Besvarelse fra The Cruise Line
Making life easy is exactly what I'm here for! Thank you for the lovely feedback - always a pleasure working with you both. Enjoy your cruise!
Great!
Nikki Morgan was an excellent consultant and we shall happily use Cruiseline for our future cruises.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
That's brilliant to hear! I look forward to helping with your next luxury cruise!
As always, 1st class service!
Jess has become my "go to" person for booking cruises. On this occasion I also had a lot of help from Louisa, in Jess' absence.
I often have many questions and Jess is so patient with me and, I feel, always gives me the best deal she can.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
This is so kind - thank you! I'm glad Louisa could help while I was away, and ask as many questions as you need - that's what we're here for!
Have a wonderful luxury cruise! 🚢
A pleasure dealing with Paul
Paul helped me with a new booking and as always he is supportive and very knowledgeable, he made the process simple and professional.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
So pleased we got everything sorted smoothly! It's always great working with you!
Lauren was an amazing cruise…
Lauren was an amazing cruise consultant, very knowledgeable, very supportive and made my holiday booking experience smooth and easy. Thank you :)
27. april 2026
Besvarelse fra The Cruise Line
This is lovely - thanks so much! Really pleased I could make the booking process smooth for you. Have an absolutely fantastic luxury cruise! 😀
Besvarelse fra The Cruise Line
Thanks for your feedback 😊
Personal service
I always speak to a real person who seems to have an actual interest in my cruise. They are happy to sort out the occasional muddle I get into...
1. april 2026
Besvarelse fra The Cruise Line
Thanks for your review, Claire, we all get into muddles sometimes - that's what we're here for!
I'm glad you feel the personal touch when you call.
Have a great cruise 😊
2 Cruises booked with ease.
Booked 2 cruises 1 Explora , 1 Windstar for 2027 . Superb service from Nikki , who is very professional and friendly to deal with .I had trouble with a different Agent don’t know why I just didn’t go straight back to Nikki . She got me exactly what I wanted at an honest price and her responses to my questions etc.. were met with a can do attitude and I received my answers in a timely manner , making the whole booking a breeze .
17. april 2026
Besvarelse fra The Cruise Line
I really appreciate this feedback Mrs Callow! So pleased we got both the Explora and Windstar bookings sorted exactly how you wanted them. It's always my aim to make the process as straightforward as possible 😊
Two brilliant luxury cruises lined up for 2027, you've got a lot to look forward to! 🚢
Another cruise booked through Nikki…
Another cruise booked through Nikki Morgan at The Cruise Line. We have had the pleasure of dealing with Nikki for many cruises and she always makes it such a pleasure to part with money. Excellent service and she knows what we would like before we do.
17. april 2026
Besvarelse fra The Cruise Line
I love that - making it a pleasure to part with money is definitely a skill! 😊
It's been wonderful working with you over the years and getting to know your preferences so well. Makes my job much easier when I know exactly what you're after!
Have a fantastic cruise!
Jess is just brilliant!
16. april 2026
Besvarelse fra The Cruise Line
Thank you for your feedback Mrs Field 😀
Fabulous Service as Always!
As always, Jess provided a great service and a super competitive price for our preferred cruise. Top notch!
16. april 2026
Besvarelse fra The Cruise Line
Really pleased we nailed both the cruise and the price for you. Always great working with you both, enjoy! 🚢
Besvarelse fra The Cruise Line
Much appreciated! Glad we could help 😊
They have provided us with excellent service for years!
My wife and I have been going on cruises for over twenty years and have relied on Cruiseline for our bookings for at least the last fifteen years. They provide great service and advice. Our consultant, Lynne, always reacts quickly to our requests. Most recently within a couple of days she helped us cancel one booking and secure a suite on another cruise.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
That's wonderful! I'm so grateful you've trusted us for so long. I was really pleased we could turn that cancellation around quickly and get you into the suite on the other cruise!
Looking forward to the next one!
Besvarelse fra The Cruise Line
Thank you! Really appreciate the feedback😊
great service
we’ve received consistently good service and advice for over 20 years of booking cruises with cruiseline.
9. april 2026
Besvarelse fra The Cruise Line
Twenty years is a remarkable milestone Stephen, and we're grateful for your continued trust in us. It's been a privilege supporting your luxury cruise bookings over the years. Here's to many more! 😊
Besvarelse fra The Cruise Line
Perfect is what we aim for, thank you!
Paul was very helpful.
2. april 2026
Besvarelse fra The Cruise Line
Thank you for the feedback Mrs Bosher 😊
Fuss Free Change Of Travel Arrangements/Intinerary with Expolra Journeys ...
We found it necasary to change the arrangements for a cruise on Explora Journeys, as we decided to switch over to a UK departure & arrival itinerary.
Jess Garwood at Cruiseline was exemplorary and made the changeover process fuss free, explaining clearly what was required and then took care of all the arrangements.
We were very impressed and would not hesitate to reccomend Cruiseline and especially Jess, who is always cheergful & happy to help!
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you for this review! I'm really pleased we could make the changeover smooth for you - switching itineraries can be tricky, but I'm glad it all worked out seamlessly.
Have a wonderful time on Explora next year! 🚢
They always go out of their way to be…
They always go out of their way to be as responsive as they can be and get the best deal possible in the circumstances.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Cruise Line
Thank you for the kind feedback! Getting you the best value is always our priority, and we're glad that comes through in the service 😊
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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