Crep Protect Anmeldelser 

Very helpful costumer service

Perfect and quick customer service. I’d have rather changed my shipping address directly through their website instead of via email though.

Good customer service that went the extra mile when I had an issue with damaged crates. Impressed a resolution was provided on Friday night.

Had a problem with 3 broken crep crates but after I notified customer service they replaced all the boxes

The items I purchased were amazing they freshened my kix and made it easier to clean

I had an issue wit the lateness of delivery but I contacted customer support and they sorted the issue made sure it was on way and gave me some money off my order.

I ordered the DJ Khaled x Crep Protect set directly from Crep Protect and paid for delivery. The product is marketed as display worthy, so I didn’t expect any issues on arrival. Unfortunately, the main box arrived damaged, with one corner badly crushed.

I contacted customer support and was initially offered only a 10% refund, which felt inadequate given that the product wasn’t in the condition advertised. Only after pushing back was I offered a replacement, which required returning the damaged set.

I sent the return the next day using their label, and Royal Mail confirmed it was delivered on 20th January. After that, nothing happened until I chased for an update, at which point I was told the replacement would finally be shipped in a few days. This was disappointing, especially after paying for delivery.

By this stage, the whole process had already taken far longer than it should have. I eventually requested a refund instead, which was processed quickly once I pushed for it. Crep Protect explained the delays were due to staff sickness, but given how fast things moved only after I escalated the issue, it’s hard not to feel that the situation could have been handled much better from the start.

I actually like Crep Protect’s products, which makes this more disappointing. But the amount of time and effort it took to resolve what should have been a straightforward issue has really damaged my confidence in the brand.

Update 27/01 - After posting this review, Crep Protect got in touch with me directly to apologise for how everything played out. I do appreciate them calling and trying to make things right. They offered to send a set free of charge and a discount voucher as a way of making it right.

I’m glad they stepped in and resolved it properly in the end. That said, it still felt like things only really moved once I pushed, which was the frustrating part of the whole experience.

I’ve updated my rating to reflect the outcome, but I’ve left the original review up because it reflects what the process was actually like.

Buying some items during the Black Friday 1+1 offer was a great opportunity. Unfortunately, in the shipment they forgot to include the +1 item from the promotion — a product worth €40. As soon as I sent them an email and informed them, they immediately apologized and offered either a refund or to send the missing product, which they did the very next day. Mistakes are human and mix-ups can always happen. However, I am very happy that this is a company that resolves its mistakes so easily and quickly. Thank you very much for everything.

I don’t receive my product and I already sent emails about this problem,

Once I opened the DJ KHALED pack the cleaning solution was spread all-over the box and when I tried to get a refund for that, writing to their support email, no one answered. Nowadays I haven't received any answer yet.
Terrible experience and this was also a Christmas gift!!!!! Imagine the reaction.

Super Kundenservice und immer zuverlässig. Nur gute Erfahrung gemacht, kann ich nur weiter empfehlen 👍🏽

Great products and effective cleaning were needed.

I love their customer service! They went above and beyond to help me out. Maximum satisfaction with the products. Highly recomended.

The product was as expected, at a great price and they delivered really fast. Thanks.

Brilliant products and super fast delivery
So happy with the products and now need to buy more
Love cleaning my trainers with this stuff

Como siempre,muy buenos productos para mantener mis zapatillas en perfecto estado.

Excellent service, prompt despatch and fast delivery. Top notch and the products speak for themselves - highly recommended!

Repeat customer here. Great products that help keep the family's kicks in top shape.

The liquid has ruined a very expensive swathe shoes that I took to the wedding, and there was a bit of mud due to the weather. We try to use the liquid from the towel to wipe off and it's left Staines instead of cleaning at which I have pictures for.

5 star service. Products are amazing as well for your sneaks, and does what it says in the tin. 🙌 cleans and maintains them #happymum💃