I purchased items last year, I returned the items and never received my refund. I reached out to support and was in contact with someone via email and then eventually stopped getting a response. I rea... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
O apoio ao cliente é fantástico, por um erro meu em questão de valores foram devolver me ainda mais do que eu esperava e sem terem de o fazer sequer porque foi erro meu a fazer a encomenda, mas servi... Se mere
Virksomheden har svaret
Amazing product. Versatility within its range for both fast cleaning with the wipes -which end up doing most of the cleaning work- as well as deep cleansing with foam. Works on top parts of t... Se mere
Virksomheden har svaret
Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
https://instagram.com/crepprotect/ https://twitter.com/crepprotect https://www.youtube.com/CrepProtect
Kontaktoplysninger
Unit 2 Western Avenue Business Park, W3 0BZ, London, USA
- info@crepprotect.com
- crepprotect.com
4,4
Fremragende
340 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Superb customer service
Slight issue with an order and I couldn’t have been happier with the very quick response and resolution. Seems pretty rare these days unfortunately but so pleasing to see a company committed to their customers and the right outcomes. Really chuffed. Definitely recommended and will be ordering from them again.
9. juni 2026
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Appreciate the feedback Paul
Very fast and efficient shipping
Very fast and efficient shipping. A small issue arose with the order, but it was resolved very quickly by the customer service team. The contact and communication were outstanding. The products are of the highest quality.
7. maj 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Kamil
Creps is the best shoe cleaning product
Creps is the best shoe cleaning product ive used. Providing a great product while also still giving u great value.
11. maj 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Gregory
Outstanding cleaning products brought…
Outstanding cleaning products brought my trainers back to new
6. maj 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Shaun
The item was available and shipped…
The item was available and shipped quickly!
4. maj 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Clifton
The ease of ordering and the delivery…
The ease of ordering and the delivery time was fast
3. maj 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Rodgaray
Great product/great price
Great product, arrived in a timely manner and price is decent!
6. april 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Mike
Crep cure ne sert à rien
J’ai respecté exactement le mode d’emploi, le produit a bien moussé, j’ai frotté avec entrain mes baskets, mais les taches ont été à peine atténuées, c’est difficilement perceptible. Crep cure ne nettoie pas et c’est vraiment un produit inutile que je regrette d’avoir acheté. Le dissolvant à vernis à ongles est un peu plus efficace (et tellement meilleur marché).
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Crep Protect
Hi Marie
We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards.
We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.
When emailing please put in the subject heading, "Not Satisfied Trust Pilot Review"
We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.
Best Regards
Bought a few Crep crate 3.0 absolutely…
Bought a few Crep crate 3.0 absolutely insane product!!!!! Can’t wait to buy even more
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Crep Protect
Appreciate the feedback Frank
Customer Service
Due to some system issue website made me pay for shipping even though I reached the amount that should guarantee the free shipment.
I sent only one email to Crep Protect team and within a few hours got a response that my refund for shipment was issued. No additional questions or explanations - just pure customer service excellence
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Crep Protect
Appreciate the feedback Piotr
It really is an excellent product
It really is an excellent product, of very high quality. I received a faulty item; customer service refunded me, but couldn’t send me a new one as the product was out of stock. However, after several months, the product became available again and customer service sent it to me as promised. Truly exceptional customer service. Some brands would do well to take a leaf out of their book.
25. marts 2026
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Besvarelse fra Crep Protect
Appreciate the feedback
Good customer service & products
Very happy with the products ordered & the customer service I recieved as 1 of my items was not delivered, a new one was sent out to me wiv a extra gift included, happy customer, thank you :)
30. marts 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Tasha
Exceptional protection for kicks as…
Exceptional protection for kicks as well as cleaning products.
27. marts 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Peter
Update and full refund
Update: I was fully refunded after my latest complaint. Not sure if I’ll ever get the products. Time will tell.
If I could I would give 0/5 stars. My first complaint of the product not being delivered was over a month ago. By then I already waited for almost 2 weeks. I’ve been emailing back and forth since 24th of February to get my products. Nothing so far. Every time I get told about this being high priority. They actually managed to get as far as Turku, Finland with the final destination being Helsinki, Finland when the tracking shows my stuff back in Sweden for some reason. I was also promised 50% refund and the missing items but no sign of the refund or items so far. Would never order again and can’t recommend anyone else doing it either.
ORDER #14380
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Crep Protect
Hi Frank
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, this issue was caused by the courier, who has been slow to provide us with updates. We have shared information with you as soon as we received it, but we appreciate that this delay has not met your expectations.
To resolve matters promptly, we issued a full refund without waiting for a request from you, as we recognised the inconvenience caused. We have also raised an escalated complaint with the courier to address this issue and help prevent similar situations in the future.
Our manager would also like to speak with you directly to discuss your experience and ensure your concerns are fully addressed. Please contact our customer service team at your convenience so we can arrange a phone call.
Kind Regards
Overall feedback - very positive
I used their cure kit earlier but now signed up to order from their website and use a 20% promotion on first orders. I ran into an issue with registering my phone number, they got back to me on this very quickly with a solution. The package was shipped real fast and when I noticed a minor mistake with it and wrote them, they got back with a solution super fast - great customer care!
On the products: I love to use their cure travel kit and couldn’t wait to try out some other products. Upon the arrival of my order I did and I’m amazed by the quality of all. Love my clean kicks and their fresh smell! Absolutely recommended.
30. marts 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Istvan
The ppl at crep are incredible....no…
The ppl at crep are incredible....no matter what the issue is, crep is always there with incredible professionalism....I've been a customer for over 10yrs, and I've never had a problem
20. marts 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Chris
Encomenda super rápida
Encomenda super rápida. E foram super profissionais. Tinha um erro no site e eles prontificaram se a corrigir o erro! Adorei e com toda a certeza que irei voltar a comprar no site ofícial ;)
16. februar 2026
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Besvarelse fra Crep Protect
Agradeço o feedback Ana
Crep Protect Is on fire
Great product! Crep Protect works really well and keeps my sneakers protected and clean. The delivery was also very fast. Highly recommended for anyone who wants to take care of their shoes.
14. marts 2026
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Besvarelse fra Crep Protect
Appreciate the feedback Nicolo
I got a faulty product on a store and…
I got a faulty product on a store and they sent a replacement without issue,
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Crep Protect
Appreciate the feedback Marcos
Polite and very helpful
Had an issue where my package was damaged and lost by Royal Mail.
Got in touch with Crep Protect and the customer service team sorted out a replacement to be sent within the same day.
Very helpful and polite.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Crep Protect
Appreciate the feedback Conor
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.