London Capital Credit Union Anmeldelser 

Most reliable loan service providers, thank you for supporting the community and family members in need!
They helped me a low interest rate loan and a great way to save in the long run. I am very grateful and appreciate this emergency loan help , which I will benefit in the loan run. Thank you.

Have been a customer for years and would until recently have awarded 5 stars, now wondering if 2 is one too many. With no contact by message or email in advance, the local branch shut a fortnight ago. I say "local", it was the last branch in the borough, and this credit union started here, not in Hackney nor Stratford.
More personally, in January I took out a loan. Have had previous loans, no problems, but this time... hopeless. Checked first payment had been taken, was assured it had, received message it had not, responded and set up payment (again), so next month asked, was told it would come out 'tomorrow', received message it had not...
Had to go to Stratford today and set up (another) direct debit, but I'm starting to think it may be a waste of time; NO bank or credit union should need "Third Time Lucky" as a slogan.
And finally, given my experiences in branch, I'd prefer an honest response to what turned out - twice! - to be a lie, when asked if a payment had been taken from my account.

Great service so easy to use ! Great for savings and quick loans when needed.. highly recommend!

Very kind and helpful

Very professional and efficient great way to save never been able before until Credit Union even the employees a true credit to the union.
Happy New Year 2024 here’s to more saving!

I have been with London Capital Credit Union for about 11 years and am really happy with their service.
They've always encouraged members to save. I've recently had to borrow to pat off some debt and the process was very easy but the best part is that a portion of my repayment will go towards increasing my savings - brilliant!

I am very happy with the service I received from the credit union. I took a loan based on advice received and this enabled me to clear some of my pressing debts with a peace of mind. To date I have cleared the loan and at the same time have money available in my savings account.

My experience with the credit union was pleasant. I borrowed with confidence, the process was well explained. Paying back was also stress free. I was also saving whilst paying back. I highly recommend them for short term loans.

Great and reliable services and the opportunity to save up.

I was a member, borrower and then director of another credit union which was not large enough to have a big impact on the vast number of people just managing who borrow from Credit Unions often when banks are unwilling to lend. This merged with LCCU which has many more members and has a significant impact on North London's less wealthy investors and borrowers. I was elected a director at LCCU's recent AGM and have met staff members and other directors all of whom are enthuiastic about the work a Co-operative Credit Union does and the number of people we help.

Avoid London Credit otherwise your life would be ruined.London Credit plan carefully to drag you to default by promising would change the bridge to Buy To Let then invoicing you ridiculously, then call receiver, attack to own what you have.
This is our very recent experience

I joined London Capital Credit Union about two years ago to set up a savings account. I save a little each month from my salary and now I have a healthy little pot of savings for a rainy day! I thoroughly recommend London Capital Credit Union. Excellent service and a huge range of products on offer including savings schemes and affordable loans. Have a look at their website and sign up today!

I joined London Capital Credit Union through my employer last year.
The Union has helped me save for my holiday coming up this summer- I believe the deductions coming straight out of my wages has made this possible, as it makes it less tempting to use that money.

Taking out an initial loan certainly boosted my savings as that is one of the requirements when borrowing- not often found with regular loans, it also reassured me that should my savings be used for another person's loan then that person would be saving too - thus compensating me.

Whenever I have had a query I often email and this is responded to within 24 hours. I appreciate the Union is not a bank so the staff there are doing their best, and I've been treated politely and they have always been helpful.

I am surprised by the reviews of others on here, but once actually reading them they're just annoyed their loan wasn't approved!

My experience tells me that it's best to at least save a bit beforehand - a loan should come down the line.

Extremely poor service and very mediocre and uncompassionate understanding from them . My loan application was rejected on the grounds that I haven't saved with them . Well how can I save when I need a loan in the first place ? Terrible service and understanding. You made me go through a lot of document attaching and app installing only to be told my application was unsuccessful . I work full time and could comfortably paid the instalments!

LCCU helped me out back in 2016 when I had credit problems while waiting to sell the family home. I was grateful to them. Since then I've had several loans which I always paid back early and in full. Just last year when my financial position was worse than it is now I borrowed three times as much as I have just applied for and was successful. If they are short of funds this year they didn't explain this.

The recent experience of applying for a loan was exhausting. No one appears to speak to anyone else even though their office is now open. I was told I had filled the form in well and only one more bank statement was needed but I was eventually after many many phonecalls, visits and hours spent trying to provide what they needed, turned down on the basis that I had not evidenced my ability to repay the loan. I was told I had not read their website properly. But no one in their office was of any help making sure I had what they needed to approve the application. They seemed to have been trained just to 'field' calls. One person's approach to doing this was to hang up on me after I explained that I cannot use online banking. They were then told I believe to 'show empathy' (by which they seemed to mean sympathy) but I did not want this. I wanted competent help making sure my application could be approved. I wanted to feel they were on my side. There was no reason not to approve it, they just didn't look at it properly then blamed me.

Hardly anyone working there seems to have much understanding of the ethos of credit unions or the principles on which they are set up. One person told me it was 'company policy' to require me to use the online app which I cannot use. I recently asked them to witness an application for something but they said it was not their job and I should only come to them about loans. But looking at their constitution this is not true at all. They were set up on social principles and I am a member. I have voting rights but I was not treated as a member. I felt like a very unwelcome customer.

As a result of trying to get this loan my credit rating has dropped and I have wasted much time and honestly feel depressed. I don't think they assessed my application properly and they have put me in a difficult position by not doing so. I feel they were prejudiced against me and did not want to deal with the fact that I cannot use online banking. I also felt uncomfortable sharing my documents with so many people and not confident that they would respect data laws. All the other loans I've had and interest I've paid seem to count for nothing and in fact I doubt they even knew I'd had them. They were not interested in discussing further and just sent a standard email saying their decision was final. I have no confidence in them.

Been a member for years and years and when ask for help, always declined by the same volunteer.

Poor customer service extremely poor office management. Some, NOT ALL , staff lack basic customer care training and this shows in their inept management of any concerns raised. There are many more not for profit organisations that do not operate like this. AVOID ! Complaints procedure is an absolute joke with the person dealing with complaints blinded by his own arrogance and complete failure to be objective and absorb facts correctly. Pathetic and woefully inadequate service. All funds withdrawn would not recommend them at all. Staff rude , sarcastic and discourteous on the phone

Absolutely incompetent and a waste of time!
Appalling organisation. I had to became a member for the purposes of help with some debt and a loan for a deposit for accommodation. You can only apply for a loan after membership of 2 months.
However, after nearly 3 months, I found out my application had been turned down in a very curt manner, because I couldn’t afford to repay the loan? I was then told l couldn’t apply for a another loan for 3 months!!!
My annual income then was £21,100 and has risen to £23,700 NET!

What more do these people want? I needed the loan, to pay a deposit and months rent in advance. I made other arrangements and have found new accommodation. No thanks to credit-union.coop

I have taken CU to County Court. I plan to complain to the Financial Ombudsman, and then take steps in taking them to the High Court.

Avoid at all costs! Waste of time. No help whatsoever.