Brian and his team are top notch. I purchased 2 dual racers for our lakeside cabin in Sevierville TN (Cedar Cove Cinema). The racers are beautiful. Creative arcades did a great job and it really sets... Se mere
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machine was shipped fast by fedex and had white glove to get it to second floor and the men could not get it up the outside steps and had to leave in garage. The machine was packed very good no damage... Se mere
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We purchased two high striker machines for our entertainment venue and they've been a great addition. They catch people's attention right away, and customers are always challenging each other to beat... Se mere
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Placed my order on July 2 and they immediately charge my credit card. I was told 4 to 6 weeks. I had no problem with that. I received absolutely no correspondence at all and at the seven week mark I s... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Creative Arcades has the largest selection of commercial-grade arcades built in the USA & Vet owned. We offer cocktail arcades, stand-up arcades, tall pub, wine barrel, and tabletop arcades, racing simulators and virtual pinballs. Enjoy free shipping to the lower 48 states and experience the best in arcade gaming, virtual pinball and sit-down racing with our industry leading 3 Year Warranty and Tech Support Team. All our machines come with coin operation and free play options, screen sizes range from 22" to 43", and features include remote controlled LED Lights, Blasters. Since 2019, we have sold over 2,000 machines to date and continue to strive to give our customers the best experience in retro gaming and modern gaming technology.
Kontaktoplysninger
11190 Talbert Ave. Unit B, 92708, Fountain Valley, USA
- 949-381-7367
- sales@creative-arcades.com
- creative-arcades.com
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Poor Communication and Excuses. No Arcade. No Refund.
I purchased an arcade a couple of years ago and had a great experience. Not sure what has gone wrong with this company since then. I purchased a light gun upgrade kit for $900 to add to my arcade February of this year. It would not work. Went back and forth to get any help from this company. They had to keep sending parts that they forgot to include with the initial delivery. After installing, it still wouldn’t work properly. I kept reaching out for help. Until I was ghosted several times. I couldn’t get a response until a left a review with the BBB. Then suddenly they reached out to me. After a couple of phone calls, I was confident and happy with the solution. They were going to just ship an entire new machine with the guns already to replace my current machine. I just needed to pay the difference. Which was $1500. I actually trusted them to follow through and make this right. So I paid it. I told them my main issue is the poor communication. And was assured I would get constant updates and follow through. That was in June. I was told I’d have the new machine within 2 weeks. Nothing. I had to keep reaching out for updates. I would either get no updates. Or constant excuses and promises of a new delivery date. Which never came. It’s now been 4 months. With nothing. I requested a refund. But now I’m being ghosted on that too. So now I’m out $1500 for an arcade I never received, plus the $900 I paid for the guns that do not work. I’m sick of the lies. I’m sick of the empty promises. I’m sick of the excuses. I just want my money back, and will never recommend Creative Arcades to anyone ever again.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Charlie, I want to personally apologize to you. I completely understand why you are frustrated, especially after being promised solutions and delivery dates that were not followed through. You should not have had to repeatedly reach out just to get an update, and I’m truly sorry for the way this was handled.
We are a small business, and over the past few years, things have grown significantly for us. While we are grateful for that growth, we also recognize that our responsibility is to make sure we continue taking care of every customer properly, regardless of how busy things become. We have been working hard as a team to keep up and improve our communication, but that does not take away from the experience you have had, and we take responsibility for that.
I’m stepping in personally from this point forward, and I will make sure this gets taken care of. We are going to ship your new Slim Stand-Up with the light guns already installed, calibrated, and fully tested by the end of next week. We will also coordinate the swap-out so we can take back the machine that is not accepting the light guns and replace it with the new working unit. You should not have to keep chasing us for answers, so I will be your main point of contact and keep you updated throughout the process. You can reach me directly at travisk@creative-arcades.com. Charlie, we sincerely apologize, and we are going to make this right.
I ordered the unit for a wedding event…
I ordered the unit for a wedding event in my new home pub on June 3rd for a September 20th party its now September 28th still sitting in shipping warehouse in California with a supposed to be delivery week of October 5th my math not the best, but the 4-6 week promised shipping time is off by my math around 10 weeks I understand the wrapping was back ordered fine call someone give them REAL updates but when your promised that the material came in and it is positively shipping on Friday and a week later told a totally different story it doesn't sit well, I only ever do reviews normally if it's a really good review I own a retail store and know there are 2 sides to every story so in the future maybe be honest on shipping times so you don't disappoint the customers who want to be loyal
21. september 2026
Besvarelse fra Creative Arcades
Hi Randy, we sincerely apologize for the delays and, especially, for the inconsistent updates you received. Your machine has been more difficult to source than anticipated, as we build these units here in the U.S. and had unexpected delays obtaining the necessary components and wrapping materials. We also recognize that promises were made regarding shipping dates that we ultimately did not meet. While our owner has been dealing with a serious personal health matter alongside an unusually high volume of orders, we understand that this does not change the frustration you experienced.
We are committed to getting your machine delivered and seeing this through. The tracking shows this to be delivered the week of October 5th. We all feel horrible that we missed the Wedding Party, it's never our intention to disappoint or let down our customers, especially for such a special occasion. We truly appreciate your patience and the fact that you acknowledged there are two sides to every situation. Once your machine arrives and you’ve had the opportunity to experience the finished product, we would sincerely appreciate it if you would consider updating or removing the 1-star rating. We’re not asking you to disregard what happened—we simply hope we can earn back your confidence.
The Creative Arcades Team
sales@creative-arcades.com
Brian and his team are top notch
Brian and his team are top notch. I purchased 2 dual racers for our lakeside cabin in Sevierville TN (Cedar Cove Cinema). The racers are beautiful. Creative arcades did a great job and it really sets our cabin apart. I will say, be patient. It is NOT a quick process. My order fulfillment took about 6 months but the communication was great. The arcades work. The delivery and set up was as advertised. I highly recommend Brian and his team at Creative Arcades
2. september 2026
Besvarelse fra Creative Arcades
Thank you so much for the incredible review! We truly appreciate you choosing Creative Arcades for the two Dual Racers at Cedar Cove Cinema in Sevierville, TN. It’s fantastic to hear that the racers have become such a standout feature of your lakeside cabin and that you’re enjoying both the look and the gameplay.
We especially appreciate you recognizing the communication throughout the process. Our arcade machines are substantial, custom-built entertainment pieces, and we understand that the wait can require some patience. Hearing that the communication kept you informed and that the final result was worth it means a great deal to our entire team. We’re also thrilled to hear that delivery and setup went exactly as promised and that both racers are performing beautifully.
Thank you again for your patience, your trust, and your recommendation of Brian and the Creative Arcades team. We hope the Dual Racers provide Cedar Cove Cinema with many years of competition, fun, and unforgettable moments!
If you ever need anything in the future, our team is always here to help at sales@creative-arcades.com.
The Creative Arcades Team
I purchased a $6,500 virtual pinball…
I purchased a $6,500 virtual pinball machine from CA in February 2025. A year and a half later it has not been delivered despite being paid for in full including shipping and handling. I have been continually given excuses by Brian Horowitz, the owner of CA. I am contemplating filing a fraud complaint with local law enforcement.02
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for taking the time to share your experience. We sincerely apologize that your virtual pinball machine has not been delivered and, more importantly, that you have been left waiting without the level of communication and follow-through you should expect from us. We completely understand why, after such a significant amount of time and investment, you would be frustrated and concerned. We also recognize that explanations and assurances are not a substitute for receiving the machine you paid for. We are continuing to work on improving our order fulfillment and communication processes so situations like this are addressed more proactively and customers are not left wondering about the status of their orders.
We would genuinely appreciate the opportunity to look into your specific order and work toward a resolution. Please contact us directly at sales@creative-arcades.com with your order information so our team can review the history of your order and determine the best next step. We understand your concerns and want to make sure they are addressed directly rather than allowing the situation to remain unresolved.
The Creative Arcades Team
Placed my order on July 2 and they…
Placed my order on July 2 and they immediately charge my credit card. I was told 4 to 6 weeks. I had no problem with that. I received absolutely no correspondence at all and at the seven week mark I started contacting via email my sales agent they coordinated the sale. Waited four days with no response and started contacting creative arcades directly. Zero response from them either. Dispute the charge on my credit card bill and was credited back the full amount. Still to this day not a word out of this company so I don’t know if they’re legit or not. Buyer beware.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for sharing your experience. We sincerely apologize for the lack of communication surrounding your order. We completely understand why you would have been concerned, particularly after being given a 4–6 week timeframe, receiving no updates when that timeframe passed, and then having difficulty getting a response when you reached out. Regardless of the circumstances affecting an order, you should never have to repeatedly contact a company just to find out what is happening. We also understand why, without communication from us, you questioned whether your order was being properly handled.
We are actively working to improve both our fulfillment process and customer communication so that customers receive timely updates when an order takes longer than originally estimated. We would appreciate the opportunity to review what happened with your specific order and address any remaining concerns. Please contact us at sales@creative-arcades.com so our team can look into the order history and assist you directly. We are sorry that your experience did not reflect the level of service we strive to provide.
The Creative Arcades Team
machine was shipped fast by fedex and…
machine was shipped fast by fedex and had white glove to get it to second floor and the men could not get it up the outside steps and had to leave in garage. The machine was packed very good no damage it worked fine the only thing is the company does not have a repair net work so any problems you have to handle they will send parts but you have to install. would i do again yes love machine and all the games i play every day and still find new things
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for sharing your experience and for giving us a chance to address your feedback. We’re glad to hear that your machine arrived quickly, was securely packaged, arrived without damage, and has been working well. We especially appreciate hearing that you’re still enjoying the games every day and continuing to discover new favorites—that’s exactly what we hope for when someone brings a Creative Arcades machine into their home.
We also appreciate your honest feedback regarding service and repairs. While we have a dedicated technical support team that can troubleshoot issues remotely and provide replacement parts when necessary, we understand that customers would understandably prefer to have a local repair network rather than having to install parts themselves. Expanding and improving our service and support options is something we continue to work toward. Thank you again for your business, your recommendation, and your feedback. We’re very happy to hear that, despite that concern, you would choose to purchase from us again.
The Creative Arcades Team
Amazing Custom Racing Arcade
We had been looking for something unique for our game room, and after seeing what Creative Arcades offers, we decided to go with a custom racing arcade. The customization was one of the biggest reasons we chose them because we wanted something that would fit the look of our space rather than just buying a standard machine. The final artwork turned out fantastic, and when the machine arrived, it honestly looked even better in person. The racing experience is incredibly fun, especially when we have friends over and everyone starts competing. The controls feel great, the screen is excellent, and the overall construction feels very solid. Creative Arcades was also great to work with throughout the process. We're extremely happy with the purchase.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for such a fantastic review! We’re thrilled to hear that your custom racing arcade turned out to be exactly what you were looking for and that the finished machine fits so perfectly into your game room. Creating something that feels like it was made specifically for your space is one of our favorite parts of what we do, so it means a lot to hear that the final artwork looked even better in person.
We’re especially glad you’re enjoying the racing experience itself. There’s nothing quite like having friends over, getting everyone behind the wheel, and watching the competition heat up! Hearing that you’re impressed with the controls, display, and solid construction tells us that the machine delivered not only the look you wanted, but the quality and performance to match.
Thank you again for trusting Creative Arcades with such a special addition to your game room. We truly appreciate your business and your kind words, and we hope your racing arcade provides you, your family, and your friends with countless hours of competition and fun!
If we can ever assist with anything in the future, our team is always here at sales@creative-arcades.com.
The Creative Arcades Team
Machines delivered broken and never Fixed.
I had three Arcade Machines delivered. One was delivered broken and the stand up arcade machine partially works. Its a 4 player machine but only one player works. The light guns do not work. I tried to schedule service multiple times and the Salesman Brian said the technician was coming but this never happened. I spent $34,000 for 4 machines and only one works. Very upset with my service and feel ripped off.
31. juli 2026
Besvarelse fra Creative Arcades
We are very sorry to hear about your experience and, most importantly, that you have been dealing with issues with your machines without receiving the level of follow-through you expected from us. We completely understand your frustration, especially with an order of this size.
This is not the experience we want any Creative Arcades customer to have. When a machine arrives with an issue or develops a problem, our responsibility doesn't end with delivery. We have a dedicated technical support team specifically to help diagnose and resolve these issues, and we want to make sure your machines are fully operational.
We would like the opportunity to personally review what has happened with your order and make sure the outstanding issues—including the 4-player functionality and light guns—are properly addressed. We also want to review the previous service requests so we can understand where the communication broke down and prevent this from happening again.
Please contact us directly at sales@creative-arcades.com with your order information. We will make sure your concerns are brought to the appropriate team and work with you toward getting your machines operating as they should.
We sincerely apologize for the frustration and inconvenience you've experienced. We appreciate you bringing this to our attention, and we hope you'll allow us the opportunity to make this right.
— The Creative Arcades Team
I took about two months to ship
I took about two months to ship. When arriving to Dallas, the shipping company scheduled a delivery date, took time off from work but never received item. After calling several times shipping company said it was in a train waiting to unload. Until now. I do not know where my item is or when I’m receiving it. Will not go with this company for future purchases. Initially, customer service was great.
28. juli 2026
Besvarelse fra Creative Arcades
We’re very sorry to hear about the frustration you’ve experienced with the delivery of your order. We completely understand how disappointing it is to take time off work for a scheduled delivery, only to find out that the shipment had not actually arrived as expected.
While the delay you described occurred with the freight carrier after the shipment was in transit, we understand that from your perspective, the responsibility ultimately falls on us to help make sure you receive your machine. We should never leave a customer feeling like they don't know where their order is or when they can expect it.
We’re also disappointed to hear that the communication and service you experienced later in the process did not match the positive customer service you received initially. We take that feedback seriously and are always looking for ways to improve our communication throughout the entire delivery process—not just during the sale.
If you are still waiting for your machine, please contact us directly at sales@creative-arcades.com with your order information. We would be happy to review the shipment status and help get you a clear update from the appropriate team.
We sincerely apologize for the inconvenience, especially for the missed delivery and time you had to take away from work. We appreciate you bringing this experience to our attention and hope we have the opportunity to restore your confidence in Creative Arcades.
— The Creative Arcades Team
good experience working with brian
I had a good experience working with Brian. After our first phone conversation, I decided to visit in person to go over the customization options. He was easy to talk to and made sure everything was clear before moving forward. The finished machine came out just as expected
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for taking the time to share your experience! We’re especially glad to hear that your experience with Brian was such a positive one. We believe that when you’re investing in a custom arcade machine, being able to sit down, discuss your ideas, explore the customization options, and make sure every detail is clear is an important part of the process.
It’s fantastic to hear that the finished machine came out just as you envisioned. We’ll be sure to pass your kind words along to Brian and the entire Creative Arcades team. Thank you again for choosing Creative Arcades and for trusting us to bring your vision to life. We hope you enjoy your machine for many years to come!
If you ever need anything in the future, our team is always happy to assist at sales@creative-arcades.com.
The Creative Arcades Team
Deliver as promised
Creative Arcades exceeded our expectations with their basketball arcade machine. The build quality is exceptional, the scoring system is accurate, and the machine has handled constant daily use without any issues. Customers love competing for high scores, and it's always surrounded by players.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for the great review! We’re thrilled to hear that your basketball arcade machine has exceeded expectations and continues to perform reliably with constant daily use. Build quality and dependable performance are extremely important to us, especially for machines getting the kind of heavy play you described.
It’s great to hear that your customers enjoy competing for high scores and that the machine has become a popular attraction. We truly appreciate your business and the opportunity to provide an arcade that keeps people coming back to play. If you ever need anything, our team is always happy to help at sales@creative-arcades.com.
The Creative Arcades Team
Custom Wrap delivery
We asked for a custom wrap on our arcade cabinet and everything came out as expected. They sent over a proof before production, made one small change we requested, and the final result looked exactly like it.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for sharing your experience! We’re glad to hear your custom arcade wrap came out exactly as expected. We believe the proofing process is an important part of custom artwork, which is why we provide a proof before production so customers can review the design and request any adjustments.
We’re happy we were able to make the small change you requested and that the final result matched the approved design. Thank you for choosing Creative Arcades, and we appreciate your business!
The Creative Arcades Team
Please read before buying — never received my order.
(Update on review below)
On December 6th, 2025, I ordered a three-person cocktail arcade table for over $4,700. I was told delivery would be by the end of January, and I was happy to wait the 7–8 weeks.
That date came and went. Each time I followed up, I was given a new delivery date — often after waiting two weeks just to get a response. February passed, then spring.
I initiated a dispute with my credit card company,
---
Since this initial dispute we have come to a resolution, and so I've changed my review from a 1 star to a 3 star. I still may amend it higher depending on how the rest of the experience goes.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
We are genuinely sorry to read this, and we understand why you are frustrated. An order placed in December 2025 that has not been delivered is far beyond a reasonable timeframe, and the communication you describe is not the level of service we expect from Creative Arcades.
Most importantly, we do not want any customer to feel that their order or their money has simply been forgotten. Regardless of the circumstances surrounding the production or delivery of an order, our responsibility is to communicate clearly and work toward a resolution.
We are particularly concerned by your statement that you made multiple attempts to reach us and did not receive a response. We would like to review the complete history of this order, including the production status, previous communications, and the status of your payment, so we can understand exactly what occurred and determine the appropriate resolution.
Please contact us directly at sales@creative-arcades.com with your order information and reference this Trustpilot review. We will make sure it is brought to the appropriate team for immediate review.
We sincerely apologize for the frustration, disappointment, and amount of time you have spent trying to get answers. We understand that an apology alone does not resolve the situation. We would appreciate the opportunity to review your order and work directly with you toward a resolution.
— The Creative Arcades Team
Quality delivery
We purchased two high striker machines for our entertainment venue and they've been a great addition. They catch people's attention right away, and customers are always challenging each other to beat the high score. Really happy with how they turned out
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for the great review! We’re glad to hear that the two high striker machines have been such a great addition to your entertainment venue. They’re designed to grab attention and create a fun, competitive experience, so it’s great to know your customers are challenging each other and competing for the high score.
We really appreciate you choosing Creative Arcades and are happy to hear you’re pleased with how everything turned out. We hope the machines continue to be a popular attraction for your customers for years to come!
The Creative Arcades Team
We were looking for something fun and…
We were looking for something fun and interactive to add to our school, and the claw machine was a great choice. It arrived in excellent condition, was easy to get up and running, and the students love it.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for the wonderful review! We’re glad to hear the claw machine was a great addition to your school and that it arrived in excellent condition and was easy to get up and running. Creating fun, interactive experiences that bring people together is exactly what we aim for with our arcade machines.
Most importantly, we love hearing that the students are enjoying it! Thank you for choosing Creative Arcades and for giving us the opportunity to be part of your school community. We truly appreciate your business!
The Creative Arcades Team
my multi-player arcade cabinet got…
my multi-player arcade cabinet got delivered. The quality is exactly what I was hoping for, a really good addition for my game room
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for the great review! We’re glad to hear your multiplayer arcade cabinet arrived and that the quality was exactly what you were hoping for. We put a lot of attention into the construction and finish of our machines, so it’s great to know it made a strong addition to your game room.
We truly appreciate you choosing Creative Arcades and hope you get countless hours of fun and competition out of your new machine. Thank you for your business!
The Creative Arcades Team
The microswitches on the arcade deck…
The microswitches on the arcade deck register inputs as fast as a perfectly indexed database query pulling a local file. The cabinet artwork and screen bezels look premium. The internal volume dial is hyper-sensitive, jumping from whisper-quiet to deafening with barely a millimeter turn.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for the detailed review! We love the database-query comparison — and we’re glad the responsive microswitches, cabinet artwork, and screen bezels all delivered the premium experience you were looking for. Fast, accurate controls and a quality finish are exactly what we want customers to notice.
We also appreciate the feedback on the internal volume dial. That’s helpful to know, and we’ll certainly keep it in mind as we continue refining our machines. Thanks again for choosing Creative Arcades and for taking the time to share such a unique and detailed review!
The Creative Arcades Team
Product Purchase
I bought an air hockey table for our basement and it's easily become the most used game in the room. It feels sturdy, the puck glides smoothly, and it's been great for family game nights. Very happy with how everything turned out.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for the great review! We’re thrilled to hear that your air hockey table has quickly become the most-used game in your basement. It’s great to know you’re enjoying the sturdy construction and smooth puck play, especially during family game nights.
We truly appreciate you choosing Creative Arcades and are happy to hear everything turned out the way you hoped. We hope your family enjoys many more competitive games and great memories around the table!
The Creative Arcades Team
Nice Games
Spent some time at the arcade with my nephews and we all had a great time. They were excited as soon as we walked in and had plenty of fun.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Creative Arcades
Thank you for the great review! We’re happy to hear you and your nephews had such a fun time at the arcade. There’s nothing better than seeing kids light up when they walk in and knowing they’re going to have a great time playing the games.
We really appreciate you choosing Creative Arcades and hope you and your family make plenty more great memories together!
The Creative Arcades Team
Fun Environment
Had a great time hanging out with fried here! The staff were welcoming. Perfect spot to relax and have fun.
6. juni 2026
Uopfordret anmeldelse
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