The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently purchased the Helen Rae Cambell set of watercolor brushes and immediately fell in love! I have never owned brushes that held their shape so well, and give complete control of the finest det... Se mere
Virksomheden har svaret
I have enjoyed Eric Yi Lin's instructional videos for some time. Recently bought his brush set and they have become my "go-to" brushes ever since, surpassing several more expensive sets. They hold a l... Se mere
Virksomheden har svaret
These are the nicest brushes I’ve purchased so far. I’m pretty new at watercolor so I didn’t want to spend a lot on tools until I knew I would enjoy it so I bought very inexpensive brushes at first bu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Kontaktoplysninger
83 Ducie Street, M1 2JQ, Manchester, Storbritannien
- support@craftamo.com
- craftamo.com
4,1
God
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I’m loving my craftamo x Kolbie Blume…
I’m loving my craftamo x Kolbie Blume brushes! Super smooth and lovely to use. :)
16. august 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hi KA,
Thank you so much for giving us an amazing 5-star review!
It is heartwarming knowing that you loved our This Writing Desk X Craftamo Brush Set.
Here at Craftamo, we make sure that the quality is only top-notch. this is to ensure our customers' satisfaction.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Schlechter Kundenservice, billiges Produkt
Ich bin enttäuscht von Craftamo. Die Idee, Künstler mit ihren eigenen Art Materialien zu unterstützen ist toll. Allerdings macht das nur Sinn, wenn die Sachen auch hochwertig sind. Ich habe das Pinselset (7Pinsel) von Kiaraintheforest für über 64€!! zzgl 11€ Versand gekauft. Leider war die Box der Pinsel beschädigt und an den Seiten eingedrückt. Die Pinsel sind nicht annähernd hochwertig. Da kann man leider! im Schulbedarf hochwertigere Pinsel erwerben. Ich habe Craftamo über die beschädigte Box informiert. Jetzt muss ich für den Rückversand aufkommen. Trotz des beschädigten Produkts, zahlt der Händler nicht für den Rückversand. Achtung ist auch geboten, wenn nach der Benutzung etwas kaputt geht. Im Grunde habt ihr Pech gehabt, wenn mit dem Produkt etwas nicht stimmt.
Nachtrag:
Craftamo hat meine Bewertung jetzt zum 2. Mal als schädlich oder rechtswidrig bei Trusted Pilot gemeldet. Schade das ein Unternehmen nicht mit schlechter Kritik umgehen kann. Februar 2025
13. august 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Dear Janine,
Thank you for your feedback. We’re sorry to hear about your experience and want to address your concerns.
We strive to provide high-quality products, that are designed and manufactured alongside talented artists.
All our collaboration brush sets are designed and approved by the artists themselves - they undergo months of tests, design changes, and tweaks to ensure that they are specifically designed and perform as per the artist intends them too. We spend a considerable amount of time, money and effort on the design stage alone to ensure the end products is 5 star in terms of quality, specification and performance. Therefore it is disappointing to learn that your brush set did not meet your expectations, and I apologies for this.
After investigating into the box damage that you mentioned, it appears this occurred during transit by the carrier, and we apologise for any inconvenience this caused.
We have offered you a brand new replacement box - which you declined, and wanted to return the product instead for a full refund, which is welcomed by Craftamo.
Regarding the return policy, our guidelines are designed to ensure clarity for all customers. As stated, return shipping costs are the responsibility of the customer. We understand this may be frustrating, and we aim to be transparent about our policies. We also encourage you to reach out to us directly for further assistance or clarification on any issues with the product.
We appreciate your feedback and will use it to improve our service and products. If there’s anything more we can do to resolve this, please let us know.
Kind regards,
Dan
Customer Happiness Manager
Craftamo
I love the Sarah Burns Studio Subscription Boxes
I love the Sarah Burns Studio Subscription Boxes that I’ve been receiving. They are beautiful and very nicely packaged. The tutorials by Sarah are so very helpful and makes the cost of each box very well worth the investment.
I was however, very disappointed to find that this month the postage had jumped up to $19.00. This happened without any prior notification! The rise in shipping will definitely impact my future Craftamo purchases.
Note: 4 Stars because of shipping increase.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello Linda,
Thank you for your kind words about the Sarah Burns Studio X Subscription Boxes! We are thrilled to hear that you find them beautiful, well-packaged and that the tutorials by Sarah have been so helpful to you. Your satisfaction is very important to us, and we are delighted that you see the value in our products.
We sincerely apologize for the unexpected increase in postage costs to $19.00 this month. We understand how frustrating this can be, especially without prior notification. Please know that we are actively investigating what happened and why this increase occurred.
We value your feedback and your continued support of Craftamo. If you have any further concerns or questions, please do not hesitate to reach out. We are here to help and ensure your experience with us remains positive.
Thank you once again for your understanding and for being a valued customer.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo brush sets
Craftamo brush sets are so beautiful, elegant, and have high quality. As a water colorist (I will try acrylic soon), I really enjoy using them.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hi Lan,
Thank you for your wonderful feedback! We're delighted to hear that you find our Craftamo brush sets beautiful, elegant, and of high quality. It's fantastic to know that you enjoy using them for your watercolor projects.
As you venture into acrylic painting soon, we hope our brushes continue to meet your artistic needs and inspire your creativity. If you have any questions or need assistance, please don't hesitate to reach out. We're here to support you on your artistic journey.
Happy painting!
Elisa
Customer Happiness Agent
Craftamo
High quality, beautiful brushes!
Craftamo brushes are high quality, beautiful brushes. The brushes retain their shape and the tips on round brushes come to a perfect point! I love these brushes and have three sets now.
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Dear Janice,
Thank you so much for your fantastic feedback! We're thrilled to hear that you're enjoying our Craftamo brushes. It's great to know that you appreciate their high quality and beautiful design. We're especially glad that the brushes retain their shape and that the round brushes come to a perfect point.
Your satisfaction means the world to us, and we're delighted that you now have three sets. If you ever need further assistance or have any questions, please feel free to reach out. We're always here to help.
Happy painting!
Elisa
Customer Happiness Agent
Craftamo
Artist Joni Young acrylic brushes…
Love the quality of Joni's brushes ordered and recently received.
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello Lita,
Thank you so much for your kind words! We're delighted to hear that you love the quality of Joni Young X Craftamo brushes you recently ordered and received. Your satisfaction is our top priority, and it's wonderful to know that our products are meeting your expectations.
If you need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
Happy painting!
Elisa
Customer Happiness Agent
Craftamo
My new favorite watercolor brushes!
26. juni 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Dear Gay,
Thank you for sharing your enthusiasm about our watercolor brushes! We're thrilled to hear that they have become your new favorite tools for your creative projects.
If you have any questions or need further assistance, please feel free to reach out. We're always here to help and support your artistic journey.
Happy painting!
Elisa
Customer Happiness Agent
Craftamo
I just LOVE the Sarah Burns brushes
I just LOVE the Sarah Burns brush set. There are of good quality, very soft and absolutely worth the investment!
I have the etchr brushes set for gouache as well but I must say, I prefer Sarah’s set every day ;)
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello Kris,
Thank you so much for your amazing review! I agree about Sarah Burns Brushes, those brushes are her Signature Collection. She truly know what's the best for her supporters.
Thank you so much and happy painting!
Regards,
Elisa
Craftamo
Customer Happiness Agent
Great customer support and products.
19. juni 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hi Sarah,
Thank you so much for giving us 5-Star Reviews! We appreciate it and we make sure that our customers are always happy & fully served.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Besvarelse fra Craftamo
Hi Shannon,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you’re satisfied with the quality of our products and services. Our team works hard to ensure that every customer has a positive experience, and it’s incredibly rewarding to know that we've met your expectations.
If there’s anything else we can do for you, or if you have any further comments or suggestions, please don’t hesitate to let us know. Your satisfaction is our top priority, and we’re always here to help.
Thank you once again for your kind words and for choosing us. We look forward to serving you again soon!
Regards,
Elisa
High quality standards
Each time I have used Craftamo I would receive quality products. There customer service is polite and service overall is excellent.
21. april 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello there,
Thank you for your continued trust in Craftamo! We are delighted to hear that you consistently receive quality products and that our customer service team has been polite and excellent in serving you.
Your positive feedback is greatly appreciated and motivates us to keep up the high standards. If you ever need any further assistance or have any suggestions, please feel free to reach out. We're always here to help!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great service and quality products
I bought an art subscription box from Craftamo. It is a monthly subscription for the Sarah Burns studio Gouache set. The boxes are delivered flawlessly every month. Great service and great product. I have contacted customer service for updates on shipping address after a move and had prompt efficient and helpful .
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hi Zen,
Thank you for sharing your wonderful experience with our Sarah Burns Studio Gouache X Craftamo subscription box! We're thrilled to hear that the boxes are delivered flawlessly each month and that you are enjoying both the service and the product.
It's also great to know that our customer service team was able to assist you promptly and efficiently with your shipping address update. We strive to provide the best support possible, and your feedback is truly appreciated.
If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Very efficient service
Very efficient service. I get a monthly repeat delivery, all my monthly deliveries have been on time and in excellent condition
3. juni 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello Richelle,
Thank you for your kind words! We're delighted to hear that you find our service efficient and that your monthly deliveries have been consistently on time and in excellent condition.
Your satisfaction is our top priority, and it's fantastic to know we're meeting your expectations. If you ever need any assistance or have any feedback, please feel free to reach out. We're here to help.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Good service and quality
I recently purchased a set of brushes from Craftamo.They were good quality,the ease of ordering them online was terrific.They arrived in immaculate condition.I would definitely recommend purchasing products from this company.
29. april 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello Judy,
Thank you so much for taking the time to share your positive experience with Craftamo! We are thrilled to hear that you are satisfied with the quality of our brushes and found the online ordering process easy and convenient. It's wonderful to know that your order arrived in perfect condition.
Your recommendation means the world to us, and we are grateful for your support. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
ZERO customer service
Bought a set of brushes from this company one of which proved defective. Despite contacting them with photographs they refused to either refund for the brush not fit for purpose or exchange the brush and simply kept repeating the same phrase about stringent tests on their products without accepting any responsibility. They also constantly infer that it is my fault and I did not clean the brushes quickly enough or left them to dry or cleaned them insufficiently which is quite totally wrong and defalamatory. They wronglu state below I used purple which I did.not it was.blue which is obvious from the photo I sent and now I am being harassed on a daily basis which is very stressful despite previously saying in their reply to this review some of these brushes stained. Despite calling themselves Customer Service of Happiness they make zero attempt to be helpful at all. Best avoided
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello there,
Thank you for bringing this matter to our attention. I sincerely apologise for the inconvenience and frustration you have experienced with your recent purchase.
Although you claimed that your brushes are defective, upon reviewing your case, we must stress that this is not the case. You shared photos of the brushes still holding a purple paint pigment, and our recommended solution is to rinse and repeat the cleaning process, until all pigment has been washed away.
For clarify, you stated:
"I purchased the above set and overall am very pleased with the way the brushes perform but have a problem with the severe staining on the No 8 brush pictures of which are attached. I have now carefully washed this brush out four times and you will see it is still showing blue in the suds on the sink which worries me it will contaminate another colour when wet."
Our brushes, specifically the Helen Rae Campbell brush set, have been designed to hold lots of water and pigments, just as Helen intended. Please note, that some paint pigments may stain bristles more than others, and may be more difficult to wash out. However, we are confident, that after following a stringent cleaning routine, including the use of brush soap, your brushes will be ready to paint again!
However, to ensure your complete satisfaction, and to explore this issue further, we have already requested the paint brand that you are using, and the pigment information - we will actively liaise with the paint manufacturer, and work together to conduct tests on our end. I kindly request that you contact our customer service team once more to provide this information, and ask for Elisa directly. I will personally ensure that your concern is addressed promptly and to your satisfaction.
We value your feedback and are committed to improving our products and services. Thank you for giving us another opportunity to make things right.
Best regards,
Elisa
I had an issue with a subscription box…
I had an issue with a subscription box not making it to me and they were good about helping me resolve it. Products I've received have been top quality.
3. april 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello Suzan,
It's good to know you're satisfied with our customer service and products. It is our pleasure to help you with any problems you may have.
Regards,
Elisa
Customer Happiness Agent
Craftamo
I love the idea of the collaboration…
I love the idea of the collaboration boxes. You get everything you need along with instructions and materials. I’m working with the Sarah Burns box and I am loving it. This is a great idea for getting somebody started in an art medium.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hi Barbara,
We're thrilled to hear that you're enjoying the collaboration boxes, especially the one with Sarah Burns! Providing everything you need, along with instructions and materials, is something we believe can greatly enhance the painting experience, particularly for beginners.
Sarah's expertise and passion for art have made her collaboration box a wonderful choice for those looking to explore a new medium or expand their skills. We're delighted that you're finding it so fulfilling!
If you ever have any feedback or suggestions for future collaboration boxes, please feel free to share. We're always looking for ways to improve and create even more enjoyable experiences for our customers.
Thank you for choosing our collaboration box, and happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I am a fairly new painter but have
I am a fairly new painter but have followed Sarah for 2 years now. I love the brushes and trying out gouache for the first time. I love this medium and will continue using it in the future. The boxes arrived with no damage and are beautifully made. Congratulations to Craftamo for a wonderful product. Thanks to Sarah for all the time and effort she has put into making this such a successful and enjoyable experience.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hi Lesley,
It's fantastic to hear about your positive experience with Sarah's products and your newfound love for gouache painting! We're thrilled that you're enjoying experimenting with this medium and that our brushes have been a valuable addition to your artistic journey.
Craftamo takes pride in delivering high-quality products, and we're delighted that the boxes arrived safely and met your expectations. We'll be sure to pass along your congratulations to Sarah for her dedication and effort in creating such a successful and enjoyable painting experience.
If you ever have any questions or need assistance as you continue to explore gouache painting, please don't hesitate to reach out. We're here to support you every step of the way. Happy painting, and thank you for choosing Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great brushes and service
I bought an array of brushes to start with watercolor and love them. Then I bought the Emily Lefebre set (more expanded set) and Sarah Burns gouache of the month that includes brushes. All in all, the brushes are excellent, the service was prompt, everything is packaged very well so my new products arrive in great shape. I recommend this company for quality and service. Happy painting.
30. april 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hi Barb,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying our brushes for watercolor painting and that you've had such positive experiences with both our Emily Lefebre set and Sarah Burns gouache of the month set.
Providing high-quality products and exceptional service is our top priority, so it's incredibly rewarding to hear that we've met your expectations. We take great care in packaging our products to ensure they arrive in perfect condition, and we're delighted that everything has been to your satisfaction.
Your recommendation means the world to us! If you ever need anything or have any questions about our products, please don't hesitate to reach out. We're here to help and support you on your artistic journey. Happy painting, and thank you again for choosing us!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Good brushes for gouache.
30. april 2024
Uopfordret anmeldelse
Besvarelse fra Craftamo
Hello there,
Certainly! Here's a response:
Thank you for your feedback! We're glad to hear that you're enjoying our brushes for gouache painting. We strive to provide high-quality tools that enhance your artistic experience, and it's fantastic to know that our brushes have met your expectations.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your satisfaction with our products. Happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.