Crabtree & Crabtree Anmeldelser 282

Really poor customer service.
Booked Lothian property through Airbnb, company placed ‘important info’ relating to building work at the bottom of listing just above EPC rating. Contacted them within 24 hrs of booking explaining that important information was not clearly visible at the bottom of listing but was abruptly refused a refund.
A very unpleasant experience and it appears we are not alone.

Booked quite last minute and had no issues at all. Communication was excellent.

I had a few questions before our holiday. The staff were so friendly & helpful & went above and beyond to answer my questions.

First time booking a holiday property with Crabtree & Crabtree and found them to be excellent. Extremely quick and responsive to any queries, brilliant!

Straight forward booking for Teasel shepherds hut. All information and communication friendly, professional and prompt.
Thanks so much for a lovely stay!

We went for a reputable company to book our holiday cottage as we knew that they would only have cottages decorated to the highest standard - we weren't disappointed. We had a couple of problems with the Wi-Fi and a broken hoover in the cottage when we arrived but a quick email to Crabtree and everything got resolved very efficiently. The cottage was just as described, well maintained and decorated to a high level

Very friendly, knowledgeable and helpful staff. Super efficient!

Good communication
Helpful staff
Honest description and extensive property details

We stayed at Little Archer in Gullane for four nights and it couldn’t have been more perfect. The apartment was extremely welcoming and very clean. It was bigger than we imagined but perfect for a couple. Kirsty, the owner was on hand for any questions and it was right in the middle of the village with private parking and access to all the amenities. Thoroughly recommend Little Archer, thank you.

Great, simple website to use. Makes the booking process very easy. Their search function has some great filters.

Will book again with Crabtree & Crabtree.

Easy process to place our booking. Full information sheets provided once full payment made - directions, timings, contact details etc.

Secure sending of cottage code which we've never seen before. Email and text message which was handy.

C & C have been excellent throughout. From booking, through payment to the arrival and directions - first class.

Professional service with great communication from start to finish which gave us confidence in our choice.

Lovely holiday company with a vast array of beautiful properties. The booking fee was reasonable and the service provided was first class. Lots of contact and information to make sure our holiday was running smoothly. Would definitely book with them again.

A first rate company who we have used for years and would not dream of going elsewhere. Professional, on the ball, nothing is too much trouble and very friendly and approachable.

Good selection of properties. Easy process to book accommodation. Very good arrival information and directions.

I stayed at Wren cottage in Bamburgh, owned by Bamburgh Castle. The lounge was covered in dog hair and the place smelt damp. I reported it, expecting it to be fixed. The cleaners came back in and removed most but not all of the dog hair but nothing was done about the smell. I went searching an found substantial green mould in the attached outbuilding. I suspect it was in the house too given the smell but the chimney's are boarded so you can't see. I emailed them most days, they just replied telling me I was imagining it, despite the photos of the green mould. Occasionally their emails were terse.
I've been trying to use local and smaller business but I'm going to stick with Airbnb and booking.com, they won't automatically protect their owners and will take serious complaints, seriously. Mould can be a hazard for your health! If the property you rent from Crabtree and Crabtree has no issues all will be fine, but is it worth the risk?

Timely and straightforward service
Crabtree were prompt in answering questions
Clear in requiring payment
Helpful in offering up extra services like catering recommendations
It was very easy to book a nice holiday

Excellent service, booked through Crabtree and Crabtree many times always helpful and friendly staff.
Properties first class. 😊