Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy. Let's hope it will be as easy if we ever need to make a claim!
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ridiculous quote for home insurance. Wanted £656 per year for insuring £280k buildings and £20k contents. Other insurers, even on their hoguest level of cover, came in at £300, but most options at £16... Se mere
Virksomheden har svaret
I needed house insurance. I was contacted on the day as promised which is a good start to any negotiation. He was helpful and patient and explained excesses to me ( I am elderly and not as quick t... Se mere
Virksomheden har svaret
I had spoken with agents of two major insurers, and was taken back by their lack of knowledge of their policies. I therefore spoke with your agent and was so imprressed with his knowledge, frankly h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
coverbaloo provides comprehensive cover for home and home emergency tailored to suit your needs. Giving you the peace of mind that you've got the right cover so you can enjoy the things that matter.
Kontaktoplysninger
2 Horizon Court, Audax Road, YO30 4RB, York, Storbritannien
- 01904 476098
- help@coverbaloo.co.uk
- coverbaloo.co.uk
4,0
God
103 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very user friendly site
Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy.
Let's hope it will be as easy if we ever need to make a claim!
25. maj 2026
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Easily understood and fast tracked.
8. december 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
first time using this company
first time using this company
first time using this company . recommended by my LPG gas company Northern Energy . Well after me waiting in from 11 to 3 pm for an engineer to come . we have no hot water and didn't have any heating either . The engineer never turned up no contact nothing . so went on the chat and she was as slow as a snail I had to keep asking if she still there . apparently the engineer cancelled the appointment . she was supposed to ring me with another appointment and I am still waiting. disgusting absolutely disgusting . my Husband has a heart condition and we are both over a certain age . will be reporting to the my gas company what a rubbish company they have put me onto coverbaloo. Coverbaloo do not reply telling me its 'preferred management solutions ' fault and not yours . I am afraid that you are the company that use them and I have my insurance cover with YOU !!!! absolute rubbish companies the pair of you UPDATE. They never bothered to contact me after the engineer didn’t arrive so I had to contact them again . So it was rearranged for that same day but between 5 and 9 pm and AGAIN never turned up no contact from them at all !!!! They said they would re arrange after I went on the chat it’s now the next day and no contact to make another appointment!! I cannot believe the way we have been treated !!!!
………………..
In answer to your reply the engineer did NOT come the next day ! He is due to bring a part to fix it today …… let’s see if he actually turns up !!
3. november 2025
Uopfordret anmeldelse
Besvarelse fra coverbaloo
Hi Chantal
Firstly I would like to apologise for the service you have received on this occasion. This is not the standard that our claims handler, Preferred Management Solutions, usually achieve. We have escalated this to management at PMS to handle your complaint, meanwhile as I understand it the engineer came out the next day to you to resolve the issue.
Regards
Adam
Won’t even give me a quote because of…
Won’t even give me a quote because of my postcode
30. september 2025
Uopfordret anmeldelse
Besvarelse fra coverbaloo
I've been unable to find any record of a quote with the details that you've provided here, but apologies if we were unable to offer you a quote on this occasion. There could be many reasons why this may be the case, but I'm afraid we wouldn't be able to provide further details on this as this is determined by the underwriters of the product.
No quote
Can’t even get a quote due to a our postcode. Very puzzled as to why.
30. august 2025
Uopfordret anmeldelse
Besvarelse fra coverbaloo
I've been unable to find any record of a quote with the details that you've provided here, but apologies if we were unable to offer you a quote on this occasion. There could be many reasons why this may be the case, but I'm afraid we wouldn't be able to provide further details on this as this is determined by the underwriters of the product.
web site easy to understand and happy…
web site easy to understand and happy to support efforts of Northern energy
19. maj 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Clear information from Coverbalo
I have just purchased Coverbaloo Home Emergency Insurance on line so have not yet made a claim. The covering paperwork arrived promptly and clearly states what is and what isn’t covered and how to make an urgent call or a claim.
17. marts 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Moving from another provider.
Straight forward changing to the new tariff from another Supplier.
16. februar 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Contact experience
Contact experience
My contact with the advisor was detailed and precise in information enabling me to decide to take up the policy.
30. januar 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
easy to sort,quick to complete,good…
Easy to sort,quick to complete,good communication. I now hope it works well if I need it!!
16. januar 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Helpful phone call
20. januar 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
excellent customer care
14. januar 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Positive experience
Easy process to take out the policy and helpful staff when I needed to check some points.
9. januar 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Simple and easy to use - definitely recommend.
The online process was simple and straightforward compared to other sites. I received a quote instantly and was satisfied with the no frills policy I took up. Payment arrangements were also very easy.
7. januar 2025
Besvarelse fra coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
I was satisfied with what I was getting…
I was satisfied with what I was getting from Northern Energy. My main interest was boiler cover. I think my problem was finding my way through the application when i needed to sort out what I needed and I went down the Wong avenue before I latched on to the discount.
4. december 2024
Besvarelse fra coverbaloo
Hi Ian
Thanks for leaving us a review. The only record I can see of you contacting us was over live chat to ask for help in applying for your policy, which we responded to and you ended the conversation, later going on to buy a policy including your Northern Energy discount. If there were any other issues please let us know, but I'm sorry you felt this wasn't a good experience.
Regards
Adam
The online chat facility did not answer…
The online chat facility did not answer the questions that I asked
3. december 2024
Besvarelse fra coverbaloo
Hi Malcom
Thank you for leaving us a review. I'm unsure what you're referring to in your review here though, as from the chat logs that I can see we did answer all the questions you had about our Home Emergency product. If you have any issues or questions in the future then please feel free to give us a call instead.
Thanks
Adam
Hopeless
I do not think you have any idea on what you are trying to do, you are inconsistent and contradictory.
2. december 2024
Besvarelse fra coverbaloo
Hi Ropbert
I’m sorry that you appear to have had a bad experience on this occasion, though I can’t determine any information from your review on what has actually gone wrong. We don’t have any note of you contacting us about your policy with us, so I suspect your issue may instead be related to the company who provide boiler services for us, Preferred Management Solutions. I have been made aware of an issue where they had not updated the price on the website for an oil boiler service, and this is currently being fixed.
Regards
Adam
Recommend by our oil delivery company
Recommend by our oil delivery company
And after paying for a service appt they tell me they don’t service oil boilers
Ridiculous
6. december 2024
Besvarelse fra coverbaloo
Hi Peter
Sorry that you didn’t have a good experience on this occasion. Your review doesn’t actually relate to coverbaloo, as boiler services are provided by a different company - Preferred Management Solutions. I can confirm though that your statement is incorrect. They do offer boiler servicing for oil boilers, but it's at a different price to the servicing for gas boilers. The issue was that they had not updated their website with this new information prior to you making a payment, so my apologies for this. They are resolving this issue currently, but services for oil boilers are still available to be booked by phone.
Regards
Adam
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.