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Courthouse Interiors Anmeldelser 1.351

•
TrustScore 4.5 ud af 5

4,4

Møbelforretning
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

I bought the bic lamp in the middle of march, got it yesterday with an extra fee for faster delivery. God knows how long it would have taken without that. The lamp was intact, but he box was terribly... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Communications with the team are excellent. After ordering a clock I was quickly informed that it would be delayed. The team kept me updated on expected delivery dates and when it finally arrived (pac... Se mere

Bedømt til 5 ud af 5 stjerner

The place to go for your wallpaper! We're renovating our 1929 villa in Copenhagen and needed wallpaper for a guest bathroom. Courthouse Interiors ensured swift production (they even speeded it up to d... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent value, swift delivery, and because the items were fragile, great care had been taken to make sure both of them were securely wrapped and protected from bumps and potential breakage. So glad... Se mere

Virksomhedsoplysninger

  1. Møbelforretning
  2. Boutique
  3. Gardinbutik
  4. Tæppehandel
  5. Tapetbutik

Skrevet af virksomheden

Located in the charming town of Wiveliscombe in Somerset, The Courthouse Interiors is a family-run independent one-stop design shop bursting with inspirational homeware and whimsical wares. With multiple ways to pay & easy returns, Courthouse Interiors now offers international delivery.

Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Customer service is bad

The order was placed on 20th of January for Seletti Kintsugi Tea Set with expected delivery on January 28th. On January 29th I followed up with the order and there were no reply until January 31. After checking, agent found that the item which was ordered was not available and no one never got back to me about it. They promised that the order will be delivered on the week of 18th of February which is almost 1 month after the expected delivery date. The order was finally delivered on march 4th. The customer service is not reliable, they are giving wrong information and no one is getting back with the update unless you chase them. The product itself is good, but the service which company provided is horrible. I would suggest to choose another place to order items rather than from courthouse.

27. februar 2025
Courthouse Interiors-logo

Besvarelse fra Courthouse Interiors

Dear Marila,

We’re truly sorry for the frustration and disappointment you experienced with your order. Providing excellent service is our priority, and we deeply regret any inconvenience this situation has caused.

As soon as we became aware of the stock delay, we reached out within the same week of your purchase to inform you and offer the option to either wait or receive a full refund. We also sent two follow-up emails—one with an updated dispatch date and another confirming that your order had been shipped.

Since your order was sent via tracked standard international service, which has a transit time of 8–12 business days, this unfortunately contributed to the overall delay.

That said, we completely understand how frustrating the experience must have been, and we sincerely apologise if our communication didn’t feel as timely or helpful as it should have been. Your feedback is invaluable, and we are continually working to improve our service.

We’re glad to hear you’re happy with the product itself, and if there’s anything we can do to make things right, please don’t hesitate to reach out. We would love the opportunity to restore your confidence in us.

The Courthouse Customer Service Team X

Bedømt til 5 ud af 5 stjerner

My favourite place to shop!

Love this shop.Full of wonderful things.
Everything that I have ordered has been perfect- just as described.
(Nice to know you’re supporting a small business as well!)

27. februar 2025
Bedømt til 1 ud af 5 stjerner

Minimal communication

Minimal communication, no updates received and no sight of shipment within expected time. Lots of advertising emails received though.

27. februar 2025
Courthouse Interiors-logo

Besvarelse fra Courthouse Interiors

Hi Stefanie,

Thank you for your feedback, and we’re sorry to hear you’re disappointed with the communication regarding your order.

I’ve looked into this for you, and I can see that the chair you purchased has a lead time of 10 business days, as it’s a colour we don’t typically keep in stock.

This information is displayed on our shipping page and at the checkout and was also included in your order confirmation email. However, we’re sorry if this wasn’t as clear as it could have been.

We’re still within this lead time, and your chair is expected to arrive from Italy this coming week. As soon as it’s here and has been checked over, we’ll send you tracking details so you can follow its journey. Your order will be shipped via DPD on a next-day service, and you’ll have the option to add any special delivery instructions directly with them.

Regarding our marketing emails, these are only sent to customers who opt in, however, if you’d prefer not to receive them, you can unsubscribe at any time by clicking the link at the bottom of any email.

We truly appreciate your patience, and if you have any further questions or concerns, please don’t hesitate to reach out – we’re happy to help.

Best regards,

The Courthouse Interiors Customer Service Team X

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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