Echo the experience of others, delivery and customer service is not up to scratch. In my case 3 separate delivery dates were missed, and most I got in the way of an apology was an excuse from custome... Se mere
Lokation
Skift lokationOakleaf Farm, Warrendene Road, HP14 4LY High Wycombe, Buckinghamshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent products, brilliantly clear website and superb communications with the team at Country Supplies throughout the process. A real highlight is the link with the transport team who 'phoned ahea... Se mere
The products are good quality and we have always been pleased with what we have gained. The main issue is delivery and accuracy of orders. We waited over 8 weeks for an order that was expected 6 wee... Se mere
I have just taken delivery of 800 litres of topsoil and I just wanted to thank Gerald, the delivery man, for his help and kindness. I didn’t think it would be possible to get the sack over my fence bu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med udstyr til haveanlæg
- Leverandør af byggematerialer
- Hegnsbutik
- Havecenter
- Tømmerhandel
- Leverandør af brolægningsmaterialer
Skrevet af virksomheden
Country Supplies over the last 25 years has built its reputation and loyal customer base by reliably delivering high quality, consistent products, economically to both site and home. With an unrivalled range and stock holding this has meant it has grown into a true one stop shop for both Landscaping and the Fencing trade alike. After constant investment Country Supplies can offer an unparalleled delivery service that unlike most online companies does not rely on cumbersome pallet truck deliveries. Operating a 10 strong fleet of delivery trucks we aim to offer a next day delivery service with in a 40 mile radius of High Wycombe. We believe that there's more to service than just being dropped off to your home. All orders are confirmed by phone; trained staff will check orders and help if technical information is needed. We then arrange delivery dates and which of our trucks would be most suitable. Finally we take payment. We are more than happy to help you plan and organise any size project from a simple vegetable plot to bespoke paving for a new build house. Full after sales and technical back up is all part of our service.
Kontaktoplysninger
Oakleaf Farm, Warrendene Road, HP14 4LY, High Wycombe, Buckinghamshire, Storbritannien
- 01494 562 406
2,9
Middel
9 anmeldelser
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Delivery unreliable and customer service poor
Echo the experience of others, delivery and customer service is not up to scratch. In my case 3 separate delivery dates were missed, and most I got in the way of an apology was an excuse from customer service blaming the driver and taking no responsibility. I suspect I’ll also get some sarcastic response to this review as they have done on others, and as they do via email.
15. april 2026
Uopfordret anmeldelse
Superb products delivered with excellent customer service
Excellent products, brilliantly clear website and superb communications with the team at Country Supplies throughout the process. A real highlight is the link with the transport team who 'phoned ahead to let me know when they'd be arriving, read the notes I left about reaching our house and then were polite and considerate all the time they were here. A big thank you for Donata and Jimmy for their great customer service with the deliveries.
12. august 2025
Uopfordret anmeldelse
The products are good quality and we…
The products are good quality and we have always been pleased with what we have gained. The main issue is delivery and accuracy of orders. We waited over 8 weeks for an order that was expected 6 weeks in and then when the order did arrive it was wrong. Whilst we understand human error the lack of interest in getting this right and overall customer service is poor. Nothing transpired. Dates were missed, at order you are asked type of delivery (forktruck/hiab) but that makes no difference. We asked for a forktruck given the type of order we had placed and in the end the items were left on our drive and caused us immense disruption - moving pallets of bricks by hand did not amuse our builders. Good products poor service so sadly would not use again.
30. oktober 2024
Uopfordret anmeldelse
Do not buy topsoil from this guys
I only gave it two stars because the Soil arrived on time...Aside from that, I was looking for good topsoil for a new lawn, but nowhere on the item description did it mention the soil might contain weeds... My whole lawn is covered in weeds. I would not recommend buying topsoil for your lawn from these guys... absolutely terrible topsoil
16. maj 2024
Uopfordret anmeldelse
Besvarelse fra Country Supplies - Oakleaf
Good morning Gabriel,
First of all, sorry for our slow response we do try to deal with complaints as swiftly as possible. We take all complaints seriously and needed to investigate this further before giving you accurate information. The Topsoil we sell isn’t sold as a weed free product because sterilisation would destroy the important balance of microorganism and fungal activity in it effectively making it sterile.
We have checked with our audited supply chain to see if this is where contamination could have occurred. Having carried out a thorough investigation by ourselves and our suppliers we can categorically say that this particular weed would not be present in our soil which can only suggest it was already present in your soil. Having disturbed the soil and applying our nutrient-rich organically blended topsoil has only promoted its growth. We would advise the use of a systematic weed killer as prescribed.
Kind Regards,
Team Country Supplies
First time coming to country supplies…
First time coming to country supplies oakleaf site... was met by a lovely young lad called Adam who served me so quickly and was so friendly and polite... also very helpful getting all the goods into the car. Will definitely be coming again.
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra Country Supplies - Oakleaf
Good afternoon Jeremy,
Thank you for taking the time to leave us this wonderful feedback. Your kind words have been shared with Adam and the Team. We look forward to working with you again soon.
Many Thanks,
Team Country Supplies
Superman doesn’t always wear a cape.
I have just taken delivery of 800 litres of topsoil and I just wanted to thank Gerald, the delivery man, for his help and kindness. I didn’t think it would be possible to get the sack over my fence but how wrong could I be. The forklift managed with no problem and Gerald then slit the bag a distributed the soil into my new bed. What a star. I would have no trouble recommending country supplies. They go that extra mile. Thank you.
3. august 2023
Uopfordret anmeldelse
Besvarelse fra Country Supplies - Oakleaf
Good morning Fiona,
Thank you for taking the time to give us this wonderful feedback. This has been shared with Gerald and the Team. We will always do our best to help navigate tricky situations. All the best with planting up your new bed!
Many Thanks,
Team Country Supplies
Really disappointed with their after…
Really disappointed with their after sales service. We had 2 broken slabs delivered and have been trying for nearly 2 weeks to get someone to reply to emails and issue a refund.
9. juni 2023
Uopfordret anmeldelse
Besvarelse fra Country Supplies - Oakleaf
Good afternoon Jo,
Thank you for your feedback. We are incredibly sorry for the delay and lack of response to you in a timely manner. In this instance, our procedure hasn't been followed and we are making changes to prevent this from happening again. Our T&C's do advise that upon delivery materials should be checked and that any issues are photographed and reported straight away. We also outline that this report should be made prior to the rest of the materials being used or altered.
We have emailed you so we can discuss this further.
Kind Regards
Team Country Supplies
The driver who delivered our load of…
The driver who delivered our load of gravel was THE most cheerful, obliging and very professional - quite made our day. Wish there were more people with his attitude in this world! His name was Gerald.
9. maj 2023
Uopfordret anmeldelse
Besvarelse fra Country Supplies - Oakleaf
Good morning Rosie,
Thank you for taking the time to leave us this wonderful feedback! This has been shared with our team. We look forward to working with you again in the future.
Many Thanks,
Team Country Supplies
Very efficient delivery
Very efficient delivery, Pete the driver was very helpful and positioned the mulch just where I needed it. Thank you so much, will recommend to others. CB
4. maj 2023
Uopfordret anmeldelse
Besvarelse fra Country Supplies - Oakleaf
Good morning Chrissie,
Thank you for your kind feedback it is very much appreciated and we will share this with Pete. We look forward to working with you more in the future.
Many Thanks,
Team Country Supplies
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