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Lumea Ltd Hartnoll Business Centre , EX16 4NG, Tiverton, Storbritannien
4,4
17 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The kombucha kit was great - everything was included, the products were high quality, and it was extremely easy to understand what to do. They even included a little Christmas bonus gift. Highly recommended.
Amazing customer service, quick delivery and really good product.
Thank you
The main issue I had was with the delivery, I ordered two water kefir kits, one for me and one for my mother. I received the delivery of 1 of them but the 2nd was nowhere to be found. When I got in touch, the delivery company yodel tried to say that both had been delivered when it was in fact two deliveries from two different companies. If the delivery company or counter culcha had bothered to look at the pictures they would see the difference in size in the packages delivered. They promptly sent me off another box which was delivered. However a few days later I received a delivery from yodel which was just the sleeve from the water kefir kit box and no box inside. Clearly Yodel had damaged or lost the box and for some reason decided to deliver some of it anyway without contacting the manufacturer. I hope this company does not send anything via yodel ever again. I will enquire next time as it will definitely impact if I purchase from them in future.
The product itself is great and I’m loving using it, being able to make this myself is something I’ve wanted for a while and it was so easy. Would highly recommend it to anyone wanting to try making healthier soft drinks and experimenting with flavours for something that is great for your gut!
Sadly the package arrived with the 2 bottles of kombucha smashed luckily the fermenting jar was in tact. The glass was not protected well enough for transport. Otherwise happy with the products just decanted my first batch, very happy.
Besvarelse fra CounterCulcha
Hi Deborah, we're really sorry this has happened to you and that you received your kit in this condition!
We make our best efforts to package the bottles securely but sometimes the journey is a little bumpier than planned! In the rare cases that this has happened, and the customer has let us know, we've always been willing to make things right.
Thanks for your honest feedback and for supporting CounterCulcha
Ordered kombucha kit as a gift. Arrived on time and very well packaged. I am sure the recipient will be delighted with it.
Just had my first sip of very own homemade Kombucha using the Complete Kombucha Kit-- couldn't believe it is SO simple to make with this step-by-step guide. I was always apprehensive about getting into making my own kombucha at home as the process looked so long and time-consuming online. But nono, not with Counter Culcha, they provide you with all the tools you need and break down each step, making it as simple and easy as possible to follow and in no time at all. I started my kombucha on a Sunday eve. Once you set it aside the kombucha does all the work itself. I'll never buy Kombucha in a store again-- homemade all the way!
Great product, easy to get going with and lots of inspiration for flavours via their own social media.
I don’t know the science, but after a couple of weeks I certainly felt more alert and less tired.
Just received my Kombucha kit and couldn’t be more excited to start brewing! Everything was well packed, the whole kit has all I need and the design is just too cute to resist! Instructions are perfect and easy to follow and I’m looking forward to get inspired by your recipes and experiment with flavours! Love it! Water kefir next!
My kit arrived with one bottle having been smashed in transit, Fraser was amazing at responding to my request for a replacement, and I received another within a couple of days, the kit had everything I needed to start making my own kefir water, the instructions with the kit are clear and easy to understand and I can say I am happily brewing away delicious water kefir, I have just had a glass of my homemade fizzy pomegranate, lemon and ginger kefir water, I highly recommend this kit and the company, Both are fantastic many thanks CounterCulcha 🙏🏼
Excellent, I'm so glad I found you :) My beginner's water kefir set arrived quickly and was all nicely and safely packaged in recyclable packaging, the kit was all there and is good quality and the instructions provided were concise and very clear.
I'm so excited! My first batch is on its second fermentation, using one of the recipes on your website. I'm looking forward to burping my little kefir babies and tasting them when they're ready :)))
I bought this kefir kit on the recommendation of a health conscious friend. It was really easy to order on eBay but there is also a website where it is a bit cheaper. It arrived within two days. It's a great quality, eco friendly product and would be perfect as a gift too.
Outstanding product quality and branding! Perfect gift for a loved one!
The kit was excellent! Clear instructions and high quality ingrediants and glassware. Looking forward to more!
Absolutely love my kit - everything came quickly and was of high quality! Can't wait to see what they bring out next.
Thanks Team!
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