The clothes are beautiful and well made. I have bought several items over the years and everything has lasted well over time. I recently made a purchase and a defective product came as part of my orde... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
The clothes are beautiful and well made. I have bought several items over the years and everything has lasted well over time. I recently made a purchase and a defective product came as part of my orde... Se mere
Virksomheden har svaret
I have been trying to find organic cotton undergarments for a long time and not only do cou cou have them they also have the cutest collection of essentials that I literally wear from bed to street. I... Se mere
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DO NOT BUY FROM THIS COMPANY!!!! Products are way overpriced, super low quality and uncomfortable, and the return window is insanely & unreasonable small given how OVERPRICED it is. Do not recommend.
Virksomheden har svaret
They have wonderful customer service! When my package got stolen, they worked with me and sent the missing items with expedited shipping. They were kind, compassionate, and incredibly quick with their... Se mere
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Har besvaret 100 % af deres negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love all of the clothes - great fit and so comfy. Customer service was very helpful and responsive.

Besvarelse fra Coucouintimates
I love this brand!! They have the best sleep wear items and outfits that are so comfy and nice to lounge in. I needed to get a different size in a pair of shorts and customer service was fast and friendly! I buy CouCou for all my girlfriends. It’s such a great gift!!

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Reached out to customer service and chased - no response. Customer support completely ignored my question.

Besvarelse fra Coucouintimates
Clothing: 5/5
Super cute and comfy. Definitely on the pricey side but I've had other pointelle dupes from other companies and they don't match in comfort and quality to coucou
Customer service: 5/5
After a mixup with my order, they did more than enough to make it right! Really good and responsive customer service, honestly the best I've had. Just a tip though, they are definitely more responsive on insta than on email!

Besvarelse fra Coucouintimates
Absolutely love this brand! Everything I bought was very comfortable and the fit is perfect. The quality was what really sold me, so soft and well made which hasn’t always been easy for me to find, and the service is excellent. So glad I found Cou Cou!

Besvarelse fra Coucouintimates
I have ordered from them to Canada a few times now; their products are beautiful quality, wash well, and they use sustainable fabrics (primarily organic cotton, I prefer the Pointelle collection). I have bought some ‘dupes’ that were cheaper but the quality was just not the same. I have had problems with orders, mostly shipping issues; however, they have resolved any issues with my orders in what I feel is fair and in a timely fashion. Although their products are not cheap, their quality in my opinion is worth it. I will continue to purchase directly from their website in the future even if it takes longer to make it to my country as I trust and appreciate their kind customer service.

Besvarelse fra Coucouintimates
Such gorgeous items and great quality. I ordered a size too small so I contacted customer services who sent me the next size up straight away, amazing customer services. Highly recommend 🤍✨

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Quick delivery, high quality products, great dress designs.

Besvarelse fra Coucouintimates
Amazing quality and quick shipping - absolutely love this brand.

Besvarelse fra Coucouintimates
Beautiful, staple pieces that are so well made I keep coming back for more. Wish I could have every piece on the site.

Besvarelse fra Coucouintimates
Beautiful web site. Easy to find the gift vouchers. Friends and family worldwide delighted by the gift and the wide choices. Prompt delivery.

Besvarelse fra Coucouintimates
Great brand, beautiful product and brilliant service. Thank you. New favourite!

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Beautiful items.
Fantastic customer service. .

Besvarelse fra Coucouintimates
Customer service were really helpful with a sizing question and I love the packaging it arrived in, fits perfectly and feels so special

Besvarelse fra Coucouintimates
love the quality, all my orders are beautiful.
The customer service team have been responsive and helpful when i've needed to get in touch.

Besvarelse fra Coucouintimates
Awful return service. I sent back the bras bc they were super tight ($250 of product) received a return confirmation, mailed the bras and emailed them following up, never heard back. Never received a refund. Now I have to contact my bank to initiate a charge back. Total SCAM

Besvarelse fra Coucouintimates
Like others, I had an issue when I needed to return products that were sized incorrectly. After obtaining a return authorization, I mailed the items back and did not hear back. No reply via email after multiple reachouts. Have to contact my credit card company for chargeback.

Besvarelse fra Coucouintimates
Don’t bother if you might need to return or exchange. The products themselves are amazing but the customer service is awful. No one ever gets back to you unless you reach out on instagram which is odd. I’ve been waiting nearly 2 months for a return and had originally tried disputing it but was told the return wasn’t going through because of the dispute so I had to cancel that. Did it and still no refund. Reached out, and they didn’t have a clue. Reached out about 3 more times and still no answer or refund. Actually ridiculous and a bit scammy.

Besvarelse fra Coucouintimates
It's very sad and unprofessional that they still can't reply to my email for over a month and a half and after reminding them with a second email. Some of the stuff were not delivered in the order (they had an offer on their website - order a product and get a pointelle scrunchie as a gift, which they never delivered to me).

Besvarelse fra Coucouintimates
Customer services non existent. Half of order arrived three weeks late…no communication, no response. Potential for a great brand ruined

Besvarelse fra Coucouintimates
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.