Corporatecommercialsurveyors Anmeldelser 292

Ms Lyndsey Chance was very patient and extremely helpful in helping me complete the registration form for the VOA

Rosie Morrissey was excellent with my voa

Rosie was so helpful, couldn’t have registered without her

Rosie was great, she was so lovely and really helped me get registered

What a terrible company to use for this. Trouble from start to finish and everything in between.

Firstly, they examine your premises and advise what they think can be reduced. They then take months and months to put a proposal together and argue your case. After all of this they then tried to push us to settle for a reduction just 20% of the original they believed possible. The worst part of this is they just advised us to accept it. We didnt do that as we still felt we had grounds to argue and we were proved right by getting a further 60% reduction. As a result you can see they are only in this to take their cut and don't care for the real savings that can be made for the end customer.

The care throughout was appalling and they were impossible to get an answer from and didn't rush to achieve any deadlines.

The aftercare is even worse. They then try to challenge that you owe them for future rating period challenges even though we don't need a future challenge (as our rate is now correct). Bu they are trying to claim that we want them to claim a future rating period is wrong which we have never spoken to anyone about. But even worse they want to charge us more than £5,000 to do a challenge that we don't need or qualify for.

Horrendous company really really please find somebody else to help you with this matter it will save you so much pain and time and money. All of which are precious.

Thank u for all u help 💓 wat a lovely mannered calm very understanding person u r xxx thank u so much xxx

Rosie was great on The phone answered all my questions to best anyone could really and was so helpful and informative helped me do the voa

Rosie was very helpful, polite and clear. She patient and really helped me with registering on the VOA.

I found the initial registration process a bit confusing, but with the help of Corporate Commercial Surveyors' friendly registration team, the process became quite simple. Looking forward to an equally pleasing experience once the paperwork gets to The Valuation Office Agency.

Corporate Commercial Surveyors have been courteous and professional throughout the process with knowledgeable staff.

Avoid. The slick sales pitch and fast responses at the start are completely misleading.

We engaged them in March 2024, and initially they couldn’t be more helpful quick replies, clear answers, and big promises on timelines. As soon as the deposit was paid, everything changed. Communication dropped off dramatically, and getting any update became a constant struggle, I had to constantly ring up as no one would answer a simple email.

It then took until October 2025 over 18 months just for them to submit a claim to the Valuation Office Agency. That delay alone is unacceptable. We are now facing at least an additional 8 month wait for a response, which could have been avoided with competent handling.

To make matters worse, because the rateable value on the building has increased in this timeframe, they are now asking for additional fees, which I am contractually obliged to pay. please don't make the same mistake we did, you will regret it.

In short: Run for the hills if they contact you!!!

Rosie was fantastic to work with.
From day one, she was informative, engaging and helped us at every step of the process.
Highly recommended,
Thanks again.

Simple and quick after contact, through initial survey and assessment of a realistic outcome for revaluation.

I’m writing this review about the registration lady who was eating when I spoke to from registration.
Very poor experience and quite frankly she was rude and unprofessional towards myself as she was very clearly eating down the phone while dealing with my issue, whilst also becoming loud, coming across as confrontational and frustrated at me asking for help with the registration process just repeating ‘follow the guides I’ve sent you’ despite me repeating I don’t understand the guides.
If this is how the start of the process is I dread to think how the rest of this is going to be and how other staff members will behave when I come to them for advice if I become stuck or need an update in the future, this has made me very hesitant and frankly nervous and extremely dissatisfied that this is how they treat customers.

Please possibly offer her some retraining and a customer service course on communicating respectfully.

I strongly dispute the response provided, as it only reinforces the concerns I have already raised.

I hold clear email evidence showing that I was provided with inconsistent and incorrect information, including correspondence referencing different clients. I am willing to provide this evidence if required, although I remain mindful of protecting the privacy of other parties involved.

The service delivered has been substandard and demonstrates a lack of proper understanding of the full circumstances. A key example is that your financial assessment was based on the assumption that our toilet was a usable location, which clearly illustrates the level of inaccuracy and lack of due diligence in your evaluation.

Furthermore, this is clear evidence of my initial comments that, rather than addressing the substance of my complaint in a professional and constructive manner, your response was issued immediately and focused on shifting blame onto me as the client. It is inappropriate and unreasonable to suggest malicious intent on my part when I am the customer who was approached and expected a competent and professional service.

There also appears to be a disregard for basic standards of client care, including sending incorrect emails without proper verification or concern for confidentiality. Instead of acknowledging or investigating these issues, you have issued generic responses and escalated matters by involving debt collection agencies, which has caused unnecessary stress.

This conduct falls significantly below the standard expected of a professional service provider. I reiterate my position that the service delivered was inadequate, and your response has done nothing to resolve the matter—in fact, it has further demonstrated the validity of my concerns. Furthermore, your own response serves as clear and direct evidence supporting the substance of my complaint.

I strongly advise any prospective clients to carefully consider this feedback and avoid engaging these services wherever possible, as my experience has been highly stressful, a complete waste of money, and has delivered no tangible value