Coolcabanas Anmeldelser 1.233

I accidentally ordered the incorrect item and they refunded me straight away. 10/10 service

This is a revised review. Even after many exchanges of emails with Coolcabanas, I still wasn't convinced that my order was being processed. However, I did receive the cabana, but only just in time to take it on holiday & after some very last minute changes to luggage to accommodate the cabana. Overall, the transaction was unnecessarily stressful & time wasting.

Despite Black Friday sales, my items were shipped so quickly and received within days. The customer service is excellent, when I reached out with questions I received a quick reply.

Coolcabanas the heroes of the beach!
As a melanoma surviver I only wish they were around forty years ago!
Coolcabanas have the best design, the best selection and the best customer service.

I wish there were 10 stars! We have a condo on the Gulf that we rent about 30 weeks a year and use ten ourselves.
In the past eleven years I have tried every manner of shade device. The Cool Cabanas have outperformed every other thing I have tried by a wide margin.
I had the first one down here- now there are dozens.
We love the color choices and always get the biggest one.
Our current guest cabana is in perfect condition except the bottom sharp sand stake is bent and the bag is worn.
For a small cost we ordered new ones direct from the company, saving us a couple hundred dollars versus buying a new one.
I had an old credit card number connected to my account, and when it failed , they contacted me, and instead of asking for a new card, they just sent the stakes and bag no charge!!
It was a really really nice gesture from a great company.
We have had four total- we originally bought one just for ourselves and as a back up, and one new one for our guests.
We just replaced the second a couple years ago and are now good for at least five more years.
So happy they invented this product and support it so well.
It’s s “cool” club to be part of!!

I have a cool cabana (medium) absolutely love it. Recently invested in 2 more large cabanas. I worked with Will in customer service who was prompt in responses and helping me with shipping questions and Black Friday sale. Very pleased with the their customer service team and highly recommend the cool cabana- so easy to set up/ breakdown and easy to carry!

Ordered online with the Black Friday sales and received a great discount. I bundled my purchase of a cabana with the beach mat and the bundled price was even cheaper again. At the checkout I was charged for the two items individually rather than the bundle special price and upon emailing customer service of the mistake they had refunded the difference and the money was back in my account same day. Great prompt customer service especially during a day that would have been very, very busy with sales and requests. Thanks guys, you're doing a fantastic job.

Had a few questions regarding the difference between the Cabana’s and was answered immediately. Great customer service!! I’ve owned one for years and it’s still like brand new.

My son and family had one of the Cool Cabana tents so I already knew how fabulous the product was. Their customer service is also 5 star. I needed help to purchase 1 tent and send to MA and a 2nd one to send to Tampa (50% off) which was their summer sale. I emailed the company and within 30 minutes had instructions on how to make this happen. Outstanding service!

Fastest customer service ever! Had to email to amend the delivery address and that was done whilst I was sleeping! Thank you Will, I’m looking forward to receiving my Coolcabana.

Can not speak more highly of this customer service I received from Cool Cabanas. All it took was one simple email for the company to rectify an issue. The prompt response, and willingness to accommodate my need was a top notch. This company truly stands behind their products. We have a cabana that is now 5 years old, and still functions and looks brand new. We just ordered a second cabana due to our growing family. Highly recommend Cool Cabanas!

Great product and fabulous customer service. I ordered the wrong size. Within 20 minutes the problem was resolved!

When the straps on the carrying case broke, I simply asked how to purchase a new one. Not only did they reply quickly with instructions, they reimbursed me the price of the new one. Great customer service. By the way the beach was full of cool cabanas. Everyone sure seems to enjoy their product

We’ve had a coolcabana for years, and just received the most awesome service when upgrading to a new one. Thanks Will!

Coolcobanas are a 5 star product.
Such a good idea and easy to use.
But their customer service is even better.
Quick to reply even quick to sort out any issues.
Highly recommend.

Exceptional customer service and support. We had a problem with our Cool Cabana. The rivets gave out on b the center pole. Will was very helpful and knew. He helped resolve the problem. This is our third cabana and we couldn’t be happier with them. Our son and his wife are in the process of making a purchase
. We live in Florida and visit the beach’s frequently and shade is a necessity

Great and prompt customer service.

I had an issue with my address and they promptly rectified and replied to my email within 24 hours, amazing service

I have enjoyed our large cool cabana for over a year now. The ease in getting it set up and taking it down is remarkable. Recently, I noticed that the red arrow on the middle pole, that indicates how far down in the sand to drive the pole, had worn away. I contacted customer service and they told me to order a new pole and send them my order number and they would reimburse me. I received my refund immediately after ordering and a couple days later received my new middle pole. Customer service was absolutely stellar. I couldn’t be more pleased.

Excellent product, and great customer service