There was some confusion with my previous order and I bought the wrong fabric and fit nightgowns. This time, the website was much more clearer with the different fabrics. I got the exact styles I was... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’m a 45-year-old woman in perimenopause who has also recently gone through a hormonal crisis. I have severe night sweats and ordered these pajamas to help. They took longer than I would have like to... Se mere
Virksomheden har svaret
Customer Service was a team of real people who went way beyond to solve a problem I was having. I would not hesitate to buy more Cool Jams. I should add that Cool Jams are the real thing and the fab... Se mere
Virksomheden har svaret
I asked to exchange a top not realizing it was a final sale for another size. I didn’t get a response in an appropriate amount of time and when I did, I received an apology and I was sent the new size... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Offers moisture wicking sleepwear, nightgowns and pajamas for women to help with night sweats and hot flashes. Ships in Canada and USA. Our cooling sleepwear are temperature-regulating, moisture-wicking, and are especially designed for hot sleepers, night sweats and menopause.
Kontaktoplysninger
4,3
Fremragende
51 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I absolutely love this pajama top
I absolutely love this pajama top. I accidentally ordered the wrong size, contacted them and asked for the right size and they changed it ASAP. I have four of these tops. Great company!
7. september 2026
The fabric really works
The fabric really works! I have tried cool sheets, but they never seem to work. Cool-jams solved the problem. Thank you!
7. september 2026
Shipment was delayed by addition of…
The night cool pjs are amazing. I have had severe night sweats since I got Covid in 2021 and this fabric allows me to sleep through the night comfortably and wake dry. Ah….!!!
17. august 2026
The communication is terrific and we…
The communication is terrific and we love the product.
4. september 2026
Cool Jams are truly moisturizer wicking!
The only true cooling, comfortable, moisture wicking material. I’ve tried them all. Couldn’t sleep without Cool Jams.
4. september 2026
Veronica ("Vivi") deserves five stars for customer service.
Veronica ("Vivi") is a model for excellent customer service. I ordered the wrong size for both tops and shorts pj's. She explained my options and offered alternatives when my original choices were not available. I have already recommended Cool-jams to friends. Thanks, Vivi.
6. august 2026
Images by company do not depict item accurately
The service that I am commenting on is Cool Jams images of the item on the website. That fits in the "service" category. The photos for the item did not accurately depict the pajama bottoms. In the photos, the bottoms have been altered: they are stitched at the sides. This is not how they are. There is no side stitching: it's a full tulip hem and the front and back panels are not connected. But in the photos, I see that they stitched them together. Very misleading by the company.
10. august 2026
Besvarelse fra Cool Jams
Hello Mannie, we really appreciate your feedback. Shorts that fall open every time you roll over or sit down are no good for a restful night, and we completely understand your frustration. We're retiring the tulip shorts to create a better variation. Vivi from our Care team has been in touch by email and sorted this out.
Cool-jams Care Team
I had a previous purchase that was not…
I had a previous purchase that was not good. Customer Service was very supportive and sent me another nightgown.
4. august 2026
As always items ordered were delivered…
As always items ordered were delivered quickly. Have been wearing Cool Jams for several years. Its the only brand of sleep wear I buy. Its comfort, well made, long lasting, and a pleasure to sleep in. No other brand compares to it. It’s well worth the cost.
17. august 2026
The product was even better than I had…
The product was even better than I had expected.
3. august 2026
I did not like not finding a way to…
I did not like not finding a way to return my purchase which was too large for me. Customer service is poor
18. august 2026
Besvarelse fra Cool Jams
Hi Jean,
Thank you for taking the time to share this, and I'm truly sorry that returning your purchase turned into such a hassle. Our website was being updated at the time, which made the return process much harder to find than it should have been. That's on us and we're working to fix our returns center.
I'm really glad we were able to get this sorted out together, and I appreciate you sticking with us and being patient while we worked through it.
If anything else comes up, we're always happy to help.
Cool-jams Care Team
Satisfied
When I placed my order, a representative got back to me right away to ask if I wanted to keep my order the same or change it since I couldn't get the colors and style in the cool basics. I was unaware that there had been a change. Since I wanted a certain color to match I left the order as is.
12. august 2026
They feel so soft
10. august 2026
Customer service was very responsive!
21. juli 2026
I love your products
I love your products. I have a few pieces and wanted more. Website was easy to navigate. Pretty fast delivery.
6. august 2026
Recent fracture of both shoulders
Recent fracture of both shoulders. Comfortable fit. Easy to put on. Love the front snaps.
3. august 2026
Besvarelse fra Cool Jams
Hi Katherine! Thanks for the kind words. Hoping your shoulder is better now.
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