Conquestador Anmeldelser 611

2 days ago it was not possible to set any bets on this site, for 14 hours straight I recieved the error message ‚the operator has declined your bets‘. It was not possible to set a single bet. Hours later I was informed that there would be a problem from the sports provider and that they would be working on it. After 14 hours the problem was resolved, however there were no apologies from conquestador, questions about a compensation were declined immediately. On other sites I experienced good gesture bonuses or freebets in case of technical issues like this one.

Since one or two weeks the response time for requests have reached an absurd point. A request today for example was answered approximately 11 hours after the request. My last Email prior to that over a day ago was not answered in the meanwhile either. The other day I waited approximately 24 hours for a response. This is an extreme downgrade to their usual response time, which was tops 1-2 hours before.

I also want to note that the cashout option on conquestador does not work AT ALL for any sport bets. Although stating this problem dozens of times, they refuse to accept that fact, trying to tell me everything seems fine from their side and no issue was existent. I would be very curious if someone who is reading this might contact me about whether they have cashout options available generally or if that is solely an issue that affects me.

I have been registered at Conquestador since 2021 and played here many times without any issues.
Recently, after depositing and having $40 of real money on my balance, the casino suddenly closed my account and confiscated the entire amount.

No bonuses were active.
No fraud was committed.
I simply tried to make a withdrawal.

The most shocking part:
when I registered years ago, Ukraine was not a restricted country, and I played normally.
Only recently they added Ukraine to the restricted list — and instead of allowing me to withdraw my own money, they blocked my account and kept the balance.

This is unacceptable behavior for a casino that claims to operate under an MGA license.

I have already submitted official complaints to MADRE and the Malta Gaming Authority.
Players should be aware that this casino can close your account and take your real-money balance without a valid reason.

Update after company’s response:

Your own reply confirms the problem.
I have been registered since 2021 when Ukraine was not listed as a restricted country. For years my account was fully legal, verified and without any issues.

Now you admit that the rules “changed over time”, and instead of allowing existing customers to withdraw, you simply confiscated the entire real-money balance, even though the funds were deposited and played long before Ukraine appeared on your restricted list.

You also requested proof of address after blocking the account and after seizing the balance, meaning I had no possibility to withdraw before the new rules.

According to MGA standards, casinos may close accounts from restricted jurisdictions, but confiscating deposited real money is NOT allowed — only bonus funds can be voided.
Yet you openly admit that you “void remaining balances”.

This confirms exactly why I escalated the case to the MGA.

I will keep updating this review until the issue is resolve

One of my fav sites .. Best ever customer service!!

Fast payouts

Ece was very helpful and polite thank you for your patience with me and helping me solve the issue I was having with my verification:-)

please dont deposit, i won money and they didnt pay it out, be careful

if you won money and try to withdrawal. they will ask you documents more and more even you got approved

Appreciate the help was easy to sort out and fast replies thank you.

OSMAN IS AMAZING 👏 🤩

Loved the communication was so quick

A wide range of slot machines plus the support team is top notch. Withdraw are fast in all great casino

My reason for this reason is in regards to the exceptional customer service provided to me by "Osman"
A staff member in the Live chat/Support team.

Absolutely no complaints, straight to the point, and eager to help.
I was dealing with an issue that in my mind, with all honestly had a very low chance of being resolved....... yet I was proven wrong, and in less than 2
minutes.

As a new user, my experience had been "Good" but this staff member has definitely given me reason to stay, and now my experience is no longer good, its GREAT
Thankyou, Osman.

Kind regards
Jordan

They will abuse the flagging function for every negative review.
Keep flagging my reviews and trustpilot will eventually remove the option for you since nothing I have said is defamatory.

This casino will not verify large winning accounts.
Stole 5555 euro from me.

Go ahead, flag this. And I'll send the proof to them and your flagging options will be restricted.

You take all feedback critical that’s why you won’t verify my account and continue to flag my 1 star reviews. Go ahead. Flag this one too. I have all the proof.

I am waiting for verification,I'm also enjoying the new lay out and variety of games. Also that there are a lot of new games that support me haven't had yet I notice. Live chat is AMAZING..love the service and availability.Lets see how the verification process goes

Although I am yet to experience a worthy withdrawal from Conquestador , everything about the casino and support members is exceptional!

Really helpful answered all my questions ..cheers thank u for your time.so easy to understand and communicate. Keep up the good work team 👏 💪 👍

Very pleased with support assistance from Osman. He was polite and able to do exactly what I had asked for relatively quick. Thank you for such an easy process

They are very helpfull staff and great withdrawal time and all the games go good and nice easy to use

After a good chunk of money was spent and no payout from games and small no good selection of games either, I believe I’m done with this casino. It was rated well, so I thought I’d give it a shot. Thank you for getting back to me, but I self excluded myself so I didn’t waste any more money losing.

Awesome customer service