My renewal from current insurance price was extortionate so thought I’d look at confused & was pleasantly surprised that the quotes were so much cheaper & not just a few pounds. I would advise everyo... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Confused had my information on record so I was surprised to receive car insurance quotes as my current policy ends in a Month. My renewal quote increased by approximately £200 however confused quotes... Se mere
Virksomheden har svaret
From the Comparison site to the Insurer's summary page, all details looked correct. However, after payment, whe the documents arrived, the actual policy had different figures, criteria, etc... Wh... Se mere
Virksomheden har svaret
I use Confused every year and they have always found me an excellent insurance offering. Never understand why my existing car insurance company doesn't realise they will loose the business by putting... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Kontaktoplysninger
Cardiff, Storbritannien
- reviews@help.confused.com
- confused.com
4,5
Fremragende
17 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent rates and bonus reward
19. oktober 2026
Besvarelse fra Confused.com
Hello Richard,
We are so pleased to hear that you secured great pricing and enjoyed our bonus rewards. Thank you for taking the time to share your positive feedback with us!
Jess, Confused.com Representative
Confused app
Used the Confused app to buy car insurance but if you need to ' go back' to previous page you may have to fill in some of the info again . A bit frustrating but on the whole did the job . I also like the £20 voucher ...cheers ! Don't like the petrol price page...on my android 'phone it stays frozen and can't seem to move on to actually giving me the info ?!
2. oktober 2026
Besvarelse fra Confused.com
Hello Alan,
We are glad you enjoyed your experience purchasing your vehicle coverage and that you appreciated the promotional voucher. We want to thank you for sharing this helpful feedback with us.
We are sorry to hear about the frustration caused by having to re-enter your details when navigating backward, and we apologize for the technical issues you experienced with the fuel pricing feature freezing on your Android device.
We are actively sharing these specific details with our development team so we can work on improving the app's navigation and resolving the screen freezing issue to ensure a much smoother experience for you in the future.
Jess, Confused.com Representative
Easy to use the web site
19. oktober 2026
Besvarelse fra Confused.com
Hello Linda,
We are so pleased to hear that you found navigating our online platform simple and straightforward. Thank you for taking the time to share your positive experience with us!
Jess, Confused.com Representative
They are now dealing with SCAMMERS AT…
They are now dealing with SCAMMERS AT Marshmallow car insurance, Marshmallow are scammer and dont follow the rules in the UK> A Nigerian company who just lie to you us, Customer service is not available just BOT that tell you they will charge you fo cancelling when they lie. AVOID AT ALL COSTS
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Confused.com
Hello Mark,
Thanks for leaving your review.
I'm sorry to hear you feel this way. I can see you have emailed us and we have passed your concerns to Marshmallow to resolve.
They should be in contact with you soon.
Jess, Confused.com Representative
Neither Dislike or like
Neither Dislike or like . Prices seem the same across the various comparison sites.
19. oktober 2026
Besvarelse fra Confused.com
Hello Kim,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Jess, Confused.com Representative
Besvarelse fra Confused.com
Excellent review Roland,
We are pleased to hear that you are happy with the service you received.
We hope to see you again soon!
Jess, Confused.com Representative
Besvarelse fra Confused.com
Hello Kelvin,
We are so pleased to hear that you found it simple to gather a range of prices and compare your options easily. Thank you for taking the time to share your positive feedback with us; we truly appreciate it!
Jess, Confused.com Representative
Frustrated
I got a good quote but after trying several times it wouldn’t let me proceed to payment.
Now I get a message saying I am blocked from the site???
19. oktober 2026
Besvarelse fra Confused.com
Hello Glynne,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Jess, Confused.com Representative
Made it very easy and you gave me what…
Made it very easy and you gave me what I needed thank you
17. oktober 2026
Besvarelse fra Confused.com
Hello Diana,
We are so pleased to hear that we made the process simple for you and successfully helped you find exactly what you were looking for. Thank you so much for taking the time to share your wonderful feedback with us!
Jess, Confused.com Representative
They contacted me well in advance about…
They contacted me well in advance about my Range Rover insurance with a good price, when I received my renewal it was a ridiculous price so took up on Confused
8. oktober 2026
Besvarelse fra Confused.com
Hello David,
We are glad you enjoyed your experience with our early communication, and we appreciate your feedback.
We’re glad to hear your prices were competitive and we appreciate you taking the time to leave us a review!
Jess, Confused.com Representative
Quote from you 457 but when transfered…
Quote from you 457 but when transfered to ins co it increases by 100 to 150 pounds more
17. oktober 2026
Besvarelse fra Confused.com
Hello Anthony,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers.
Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these.
If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our CS team at reviews@help.confused.com and we will contact the insurer on your behalf to find out what happened.
Jess, Confused.com Representative
Car insurance
Thank you for your kind help and support which is always much appreciated .
14. oktober 2026
Besvarelse fra Confused.com
Hello Rose,
We are so glad to hear that our support has been helpful to you. Knowing that our assistance is appreciated truly means the world to us, and we are always happy to help whenever you need us.
Jess, Confused.com Representative
Easy to get car insurance quotes but…
Easy to get car insurance quotes but not able to actually pay for policy just keep sending me back to quote, would be better if you could contact company by phone or company by email.
16. oktober 2026
Besvarelse fra Confused.com
Hello Carol,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Jess, Confused.com Representative
Very user friendly process to follow…
Very user friendly process to follow providing a good range of options
15. oktober 2026
Besvarelse fra Confused.com
Hello Mr. Dunn,
We are so pleased you found our process simple to follow and that you appreciated the wide range of choices available to you. Thank you very much for taking the time to share your wonderful feedback with us!
Jess, Confused.com Representative
Besvarelse fra Confused.com
Hi Joanne,
We are so pleased to hear that you found our service simple to navigate and fast. Thank you very much for taking the time to share your positive feedback with us; we truly appreciate it!
Jess, Confused.com Representative
Besvarelse fra Confused.com
Hello Nadeem,
We appreciate you leaving us a great review and are happy to hear that you enjoyed your experience with Confused.com.
Jess, Confused.com Representative
Found site easy to use
Found site easy to use, but some insurers when going onto there site said they couldn't give insurance at moment but no explanation why.
17. oktober 2026
Besvarelse fra Confused.com
Hello Andrew,
It is wonderful to hear that the platform was straightforward and easy for you to navigate.
However, it can certainly be frustrating when some insurance providers are unable to offer a quote without providing a clear reason for the decision.
This is often due to the specific underwriting criteria of individual insurers, but we understand how helpful more clarity would be in those moments.
We’d recommend contacting your chosen insurer directly for further help.
Jess, Confused.com Representative
It was so easy to get my car insurance…
It was so easy to get my car insurance with confused and get a good price as well
15. oktober 2026
Besvarelse fra Confused.com
Hello Hilda,
We are so pleased to hear that you found securing your vehicle coverage straightforward and that you were able to obtain a great deal. Thank you for taking the time to share your positive feedback!
Jess, Confused.com Representative
easy transaction and good price
17. oktober 2026
Besvarelse fra Confused.com
Hi Chris,
We are delighted to hear that you experienced a smooth transaction and were pleased with the great value offered. Thank you so much for taking the time to share your positive feedback!
Jess, Confused.com Representative
Besvarelse fra Confused.com
Hi John ,
We're happy to hear that your overall experience was good. Thank you for your repeated loyalty.
Jess, Confused.com Representative
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.