Concepto Clinic Anmeldelser 18.106

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Covid fit to fly tested on a Sunday morning around 11am before an early Monday morning flight to Japan. The Ealing clinic was clean and in good, easy to find location. The staff were quick and very pr... Se mere

Bedømt til 5 ud af 5 stjerner

We did a NIPT test right before Coronation weekend and the result came out very swiftly and really helped reduce the stress! (well within the given time frame)/ Then we had a quick follow up questio... Se mere

Bedømt til 5 ud af 5 stjerner

Very pleasant service at the brentwood essex branch , nice lady who took my blood sample , she was very patient and caring , she kept asking if i was ok. My results were faster than expected 48hrs... Se mere

Bedømt til 2 ud af 5 stjerner

My partner booked my early gender test, once I went there at Concepto Heathrow, had to wait in the same room with a fairly poorly woman who was doing her Covid pcr, also there were another 2 men for p... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Rejseklinik
  2. Lægepraksis
  3. Medicinsk laboratorium
  4. Walk in-klinik

Skrevet af virksomheden

Concepto is one of the most popular and trusted clinic to provide travel tests. We are Government approved private Coronavirus testing company that has over 15 clinics in England. DHSC (Department of Health and Social Care) has approved Concepto Clinic to provide COVID-19 Travel tests including Test to Release, Day 2 & Day 8 tests . We also provide Fit To Fly RT-PCR test and travel certificate. - GOVT APPROVED PCR TEST(24HRS RESULTS GUARANTEED) - URGENT TRAVEL TEST - GUARANTEED SAME DAY RESULTS. - DAY 2 AND DAY 8 TESTING FOR INTERNATIONAL ARRIVALS. - GOVT APPROVED TEST TO RELEASE TEST. - CORONAVIRUS ANTIBODY BLOOD TEST. - ANTIGEN TEST.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

18 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 1 ud af 5 stjerner

Pink or blue test

Pink or blue test! I ordered a test kit on the 11th June 23, I received it a few days later, took the blood and it was posted on the same day. That was it- nothing since. I've tried emailing and contacting them... nothing. Feel like I've been completely scammed, it's not exactly a cheap thing to do and have since gone with a more trusted company which has been fine. Extremely disappointed.

11. juni 2023
Uopfordret anmeldelse
Concepto Clinic-logo

Besvarelse fra Concepto Clinic

Hi Stephanie,

Please accept our sincerest apologies for the inconvenience.

Concepto Diagnostics is a leading healthcare company, with a decade of experience in serving customers with care and compassion. We share your disappointment at the gap in service by our delivery partner as this definitely does not meet our usual standards.

We assure you; adequate steps have been taken to rectify this issue so that it does not recur. We tried calling you a few days ago to explain, but it went unanswered.

We have issued a full refund for your test.

Thanks & Regards,
Team Concepto

Bedømt til 1 ud af 5 stjerner

Early Gender kit

Ordered my early gender kit. It was missing the return envelope so I contacted customer services to which they sent out another kit. I then went to get the sample which they require 2 bottles of blood samples which is impossible to do with only 2 lancets provided. I then bought some more lancets but filling up these two bottles was not going to happen. I contacted them for a refund to which they take off £20 for their “admin fee”. Don’t bother using this company. It may look like the cheapest options, but it’s cheap for a reason.

25. juni 2023
Uopfordret anmeldelse
Concepto Clinic-logo

Besvarelse fra Concepto Clinic

Hi! We apologise for the inconvenience. Concepto Diagnostics is a leading healthcare company that has served thousands of patients for over a decade. Our gender and NIPT tests have been priced affordably so that they can be easily accessed by every person who needs it.

The £20 admin fee deduction is standard policy and stated in our terms and conditions. However, we have now refunded the admin fee that was deducted earlier as a token of goodwill.

Thanks & Regards,
Team Concepto

Bedømt til 1 ud af 5 stjerner

It's a scam!!

It's a scam, I made an appointment for a pcr test in london and not only the address that appears in the reservation of your appointment is wrong, but the main address is nobody working and I paid in advance.

15. juni 2023
Uopfordret anmeldelse
Concepto Clinic-logo

Besvarelse fra Concepto Clinic

Hi Tony - Please accept our sincerest apologies for your experience. As stated in our email response to you, we share the building in Wimpole street and the receptionist you spoke to must have been new and unaware as we have been in this building for over 2 years.

We have been serving patients for over a decade with care and compassion and we share your disappointment at this incident. We will speak to the management team of the property to ensure their reception staff all know where we are in the building.

We have issued a full refund to you for the above test.

Thanks & Regards,
Team Concepto

Bedømt til 5 ud af 5 stjerner

Great service

Great service, was able to book appointment same day and was made to feel at ease on the day of appointment by Maciej Proszek. Would highly recommend!

15. juni 2023
Bedømt til 5 ud af 5 stjerner

Excellent service

I received excellent service getting a PCR test at the Croydon location of Concepto Clinic. Maciej Proszek was friendly and extremely helpful. The test was quick and painless, and I received the results the same day, as promised.

9. juni 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Would give 0 if I could

Would give 0 if I could. Arrived for my appointment in Croydon only to find the centre closed?! Other people also sitting outside the clinic had been waiting an hour to see if anyone arrived to open the clinic. No answer on the phone line, no answer to my email query or fb message query either. Shocking service, would not recommend at all. Will see if I can get my money back if they ever reply, really disappointed especially after the hour round trip with a toddler to get to the appointment.

8. juni 2023
Uopfordret anmeldelse
Concepto Clinic-logo

Besvarelse fra Concepto Clinic

Dear Jordan,
Thank you for your review!
We sincerely apologise for the inconvenience and assure you that we will ensure better service.
We request you to kindly view your booking email for further information.
Best regards,
Concepto Diagnostics Limited

Bedømt til 1 ud af 5 stjerner

It was very bad experience they send me…

It was very bad experience they send me result very late. Reception lady said you will get result before 8pm, but they send me PCR test result next after my departure time.

29. maj 2023
Concepto Clinic-logo

Besvarelse fra Concepto Clinic

Dear Shaukat,
Thank you for your review!
We can confirm that you were booked for an appointment at our Milton Keynes clinic on Tuesday, May 30, 2023 at 11:10am.
As assured, results were sent your email on 30 May 2023, 22:21 (6 days ago) from results@conceptoclinic.co.uk thus assuring timely results (https://www.conceptodiagnostics.co.uk/diagnostics/profile?test=Urgent-PCR-Travel-Test-same-day-results).
In case you did not receive the results in your inbox, we request you to kindly check the junk/spam mails.
Images reflecting the result delivery and timings recorded in our system can be provided via email.
We hope this provides clarification.
Best regards,
Concepto Diagnostics Limited.

Bedømt til 5 ud af 5 stjerner

Very nice clinic

My visit was very stress free and I was attended to promptly and I received my results same day that enabled me to travel. I will use their services again. I highly recommend them. John

22. maj 2023
Bedømt til 5 ud af 5 stjerner

Great value & quick

Used services before I flew out on hols as needed a fit to fly Covid certificate. Great value cheapest I found and results came in fast. Airport approved I flew out from London Heathrow with no issues.

22. maj 2023

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