On 18th September, Order UK59016, I ordered a pair of slip on trainers after receiving a different pair a few weeks before as a gift which were so comfortable. I couldn’t believe that they were delive... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been buying Cole Haan shoes for a while now, the trainers that look like dress shoes are great for work where you are walking around all day. The good quality means they wear out rather than... Se mere
Virksomheden har svaret
Online shop was easy to follow, fast delivery, came quicker than expected. Order #UK59215. Comfortable shoes, and sizing is as expected. Will be using the online shop again in the future.
I bought my first pair in a shop in Toronto on the recommendation of a friend. They were very comfortable and good value. Was very happy happy to discover you can buy them online in the UK. Have bough... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
Kontaktoplysninger
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , Storbritannien
- contact@colehaan.co.uk
- colehaan.co.uk
4,6
Fremragende
701 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super quick delivery
Super quick delivery, prompt efficient response from customer services - great shoes!
26. oktober 2025
Delivery came early and the shoes are…
Delivery came early and the shoes are fantastic. So comfortable. Definitely will be buying some more.
4. november 2025
Uopfordret anmeldelse
Have wore the trainers once
Have wore the trainers once, indoor and the have creases on the top of them. I have tried to contact Cole Hann customer services and haven't had any response. Not a great first experience
26. oktober 2025
Cheap and poor Quality
Bought Mens Chelsea Boots! When it was delivered. It looks very cheap and low quality. I bought it for like £160's from 195 but the price isnt match with the quality...
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Cole Haan UK
Hello Loreto,
Thank you for taking the time to share your thoughts. We really appreciate your feedback.
We’re sorry to hear that the boots did not meet your expectations. While we take pride in the materials and craftsmanship of our products, we understand that everyone has different preferences and perceptions of quality. This is why we offer free returns and we hope you have been able to take advantage of this option.
If you need any assistance arranging a return or would like to discuss this further, please don’t hesitate to get in touch with us at contact@colehaan.co.uk.
Many thanks again for your feedback. We hope to welcome you online in the future, where we aim to restore your confidence in our products.
Warm regards,
The Cole Haan UK Team
comfort and quality
The shoe I bought is comfortable and sturdy. Quality is great too
30. oktober 2025
Uopfordret anmeldelse
As always Cole haan leather conditioner…
As always Cole haan leather conditioner is fantastic. The finish it give to all leather goods is brilliant. Even my wife's handbag . Full marks Cole haan
29. oktober 2025
Uopfordret anmeldelse
Good communicaton
27. oktober 2025
Uopfordret anmeldelse
Superb shoes
Superb shoes. I’m mildly obsessed with cole haan shoes. Great look and superb quality! I love them. I’ve got circa 10 pairs now!!
UK43398
16. oktober 2025
Uopfordret anmeldelse
Ordered a pair of shoes online
Ordered a pair of shoes online, received them within the next day. Great comfy shoes, my 3 rd purchase.
24. oktober 2025
Uopfordret anmeldelse
Purchased a pair of Woman's GrandPro…
Purchased a pair of Woman's GrandPro Topspin trainers with the Tortoishell trim. Excellent speedy delivery and they are absolutely fabulous. Wore them for the first time today. Fit like a glove, soft buttery leather and cushioned sole means they are so comfortable. Love the fact the laces aren't too long either. Very smart and classy. Highly recommend.
25. oktober 2025
Uopfordret anmeldelse
It’s been a month since I placed an order and package can’t be tracked. No update at all.
It’s been a month since I placed an order on line. I enjoy the product and have loads of shoes. Product pricy but is solid. I have no issues w/ the product itself.
Customer service and delivery is awful.
First time I ever ordered online in UK. I send chaser where my delivery. Royal Mail doesn’t indicate any status at all. I will not buy online directly again. Still waiting for refund despite handful of chaser. I don’t have habit of writing bad reviews. This is probably my first out of frustration. No follow up from customer service at all! Very disappointed!
7. oktober 2025
Uopfordret anmeldelse
Most comfortable shoes ever.
Most comfortable shoes ever.
I orderd the same soft walking shoes again. It feels like walking on the cloud. Love it. I could give 💯 yes for comfort and quality.❤️
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra Cole Haan UK
Hello there!
Thank you for taking the time to share your experience. We’re thrilled to hear how much you love the comfort and quality of your shoes. Walking on clouds is exactly what we aim for!
We’re glad you found yourself coming back for another pair and we look forward to seeing you online again soon.
Many thanks,
The Cole Haan UK Team
Fantastic footwear
I am absolutely delighted with my new Cole Haan shoes. They look fantastic and are so comfortable. The delivery was extremely prompt too, arriving within 48 hours of purchase. It is the first time I've bought from Cole Haan, but it certainly won't be the last.
Order - UK43174
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Cole Haan UK
Hello Graham,
Thank you for your review! We’re delighted to hear that your first experience with Cole Haan has been so positive and that you are enjoying the look and comfort of your new shoes. We also appreciate your note on delivery and are glad your order arrived promptly.
We look forward to seeing you online again soon!
Many thanks,
The Cole Haan UK Team
Great service
Great service, shoes were dispatched quickly.
The shoes are amazing, been looking g at getting another pair of Cole hann shoes for a while, so glad I did, so comfortable, genuinely like walking on air.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Cole Haan UK
Hi Leigh,
Thank you so much for your review. We’re delighted to hear the shoes arrived quickly and that you’re enjoying the comfort. We’re glad you finally found the pair you were looking for and we can’t wait to welcome you back online!
Many thanks,
The Cole Haan UK Team
Excellent service, excellent product!
I’ve bought several pairs of Cole Haan shoes in recent weeks and have been extremely impressed. The shoes were dispatched and arrived extremely quickly, were well packed and communications from the company were faultless.
The shoes themselves fit well, are extremely comfortable and of very high quality.
Thoroughly recommended!
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Cole Haan UK
Hello!
Thank you for taking the time to share your experience, Rob. We are delighted to hear that your orders arrived quickly and that the packing and communications met your expectations!
It is great to know the shoes have been comfortable and a good fit, and that the quality has impressed you.
We really appreciate your recommendation and look forward to seeing you online again in the future.
Warm Regards,
The Cole Haan UK Team
Excellent service and responsive to…
Excellent service and responsive to email same day. I do think that the items are slightly overpriced.
Delivery was quick and great that you use Royal Mail as they always keep you well informed of delivery schedules.
Website easy to use and ordering process is simple. Disappointing that you don’t offer exchange on your items
The boots I ordered were too big for me and wide at the ankle so have have returned. they appeared good quality but quite heavy which I did not expect.
11. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Cole Haan UK
Hello Kerry,
Thank you for taking the time to share your experience. We are glad the delivery and tracking worked well and that using the website was straightforward, as we aim to make every step of the process simple and clear.
Many thanks for your feedback on pricing. Hearing how our customers experience the range helps us keep improving. We also hear you on exchanges. We know this can be frustrating and it is something we are actively working on for the future.
We are sorry the boots did not fit as you hoped. It is good to hear that the free returns service made the process easier. Fit can vary by style, so if you ever want advice on sizing before ordering another pair, please reach out at contact@colehaan.co.uk - we are always happy to help.
Warm Regards,
The Cole Haan UK Team
I've ordered the new Grand ambitions…
I've ordered the new Grand ambitions Angelica Pumps and was really disappointed as the size didnt' match. I have actually gone for 7.5 and they were still too small.
I have had to return them but kept the Grand Pro Max platform trainers size 7 which fit perfectly.
27. september 2025
Uopfordret anmeldelse
Besvarelse fra Cole Haan UK
Hi Nicole,
Thank you for sharing your feedback. We are sorry to hear that the pumps did not meet your expectations, though we are happy to hear that you were able to take advantage of our free returns and were happy with the trainers.
We hope to see you online again in the future!
Many thanks,
The Cole Haan UK Team
The shoes which i order they are so…
The shoes which i order they are so comfortable and looks good ,nice materials and etc.
26. september 2025
Besvarelse fra Cole Haan UK
Hiya Ivan,
Thank you for taking the time to share your thoughts with us. We're so happy to hear that you're loving the look and feel of your new shoes - we hope they treat you well for many moons to come!
All the best,
The Cole Haan UK Team
Besvarelse fra Cole Haan UK
Hi there,
Thank you so much for your feedback! We're so happy to hear that you are enjoying the shoes and you had a good experience with us.
We hope to see you online again soon!
Many thanks,
The Cole Haan UK Team
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