3 stars - chocolate delicious 5 stars, service very poor 1 star. I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase the... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've bought Cocoa+ products for a few years now. It's tasty chocolate with good calories:protein ratio, and the Easter eggs in particular are a real treat. This year, however, the delivery was VERY la... Se mere
Customer service is shocking, didn’t receive part of my order, they ignore emails. I’ve ordered before from this company but the last two years they have completely gone down hill. AVOID!!!!
I think the chocolate is delicious. Order was late but was kept updated by James who was very helpful. He even offered some complimentary Peanut Butter Cups which are absoluty to die for! Delivery... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
cocoa+ is the home of High Protein Chocolate and functional Chocolate which tastes delicious whilst packing a mighty protein and beneficial hit! All our chocolate is indulgent and caters for all your needs when it comes to getting that chocolatey treat! Aiming to improve our customer service!
Kontaktoplysninger
Unit 10, Church Road Business Centre, ME10 3RS, Sittingbourne, Storbritannien
- dean@cocoa.plus
- cocoa.plus
3,1
Middel
102 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have ordered protein chocolate advent…
I have ordered protein chocolate advent calendars and Easter eggs for the last 3-4 years. My boys and husband absolutely love them. They all have a sweet tooth but like to eat healthy so this chocolate ticks all the boxes. Thanks guys! 😋
3. april 2024
Uopfordret anmeldelse
Best protein chocolate around
My partner gifted me an Easter egg, it's my second time trying out their products and I love them. The chocolate tastes amazing and fits in with my fitness goals.
2. april 2024
Uopfordret anmeldelse
Amazing quality and customer service
Chocolate is always 10/10 and the little thank you note in the purchase goes a long way to feel like the customer matters to them. Bought so much chocolate in the past and will definitely be back.
30. marts 2024
Got the egg for my gym made son…
Got the egg for my gym made son for Easter, and he loved it. The chocolate is good and it came well packaged. Very happy with the purchase, thank you ☺️
19. marts 2024
Awesome to find something like this.
Awesome product. For a person who loves to eat protein bars, this is a great partnership between the two. Would buy this again.
19. marts 2024
Wonderful!
It was a present for my partner for Easter, it was very pleased and the chocolate is lush!!!
Good present for a gym guy and very tasty!
24. marts 2024
The eggs were gifts for Easter
The eggs were gifts for Easter, and everyone is very pleased with them. They appreciated the taste and texture but especially the healthier macros so that they could be included in their diet plans and training regimes. Overall an excellent treat.
25. marts 2024
Brilliant product
Brilliant product. The sales ,delivery and customer service were spot on
19. marts 2024
it was packed well and i would buy from…
it was packed well and i would buy from them again
19. marts 2024
Great Service
Order arrived quickly. It included a handwritten note thanking me for my purchase and also made reference to my having ordered before. Felt my purchase was important.
12. marts 2024
The delivery said 3 to 6 days and it…
I ordered my advent calendar on the 8 th November and received it on the 1st December it was later than expected but it did get delivered and I was very happy with the quality of it
30. november 2023
Besvarelse fra cocoa plus
Hi Julie,
Thanks for your order! We have checked your tracking and it shows delivery was made on 30th November.
We use Royal Mail for deliveries with an option to use FedEx. On this occasion your order was certainly delayed but we will take responsibility for the slow service.
Have a great Christmas!
Dean
DO NOT ORDER FROM THIS COMPANY!
I placed an order on the 1st November and never received a confirmation email. I contacted the company today (21st November) to get an update. They told me that Royal Mail had returned the item because I wasn’t “known at the address”. I sent proof that I was and asked why I haven’t received a refund if Royal Mail returned the item. I’m still yet to receive a confirmation of my refund. DO NOT ORDER FROM THIS COMPANY!
21. november 2023
Uopfordret anmeldelse
Besvarelse fra cocoa plus
Hi Ashley,
As a small business, we cannot accept this review.
For transparency; the customer (in this case Ashley) entered in an incorrect shipping address. As a result her item was returned back to sender and when informed that the address was incorrect the customer wanted a refund which was duly granted.
We cannot be held accountable if the customer enters an incorrect shipping address.
Thank you!
Protein chocolate advent…
Ordered the protein chocolate advent with the bonus free bar of chocolate
Excellent service and fast delivery
Thanks for supplying a great product
28. oktober 2023
Amazing chocolate and customer service!
5. september 2023
Great service and quality
31. marts 2023
Overall good experience and chocolate
Overall good experience, chocolate is great and everything worked out at the end
20. april 2023
Uopfordret anmeldelse
Poor service but Products are great and have used on and…
Products are great and have used on and off over the years BUT I am so disappointed in the recent customer service. I order easter products in March, only half arrived but still no responses about fulfilling or refunds. Its such a shame - I ordered assuming I was benefitting a small business but the standards have slipped!
1. april 2023
Uopfordret anmeldelse
Delicious chocolate
Delicious chocolate. Tastes great considering high protein. Girlfriend loved the easter egg. Also speedy delivery.
9. april 2023
Money taken, no delivery, and no response
Ordered Easter eggs over a month ago but never got a dispatch email so I emailed to find out when they’d be delivered, got no response and no delivery. Have emailed 3 times and contacted them on instagram but nothing back. Hugely disappointed and not a clue what to do as money was taken but I’m not getting any responses for a refund.
16. april 2023
Uopfordret anmeldelse
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