Concepts Anmeldelser 

Had a great time yesterdays even RISE thanks ate rose the supervisor nick sagar this guys never failed to give a excellent services since before 💯👏👏👏 all the best.

Shout out to rowleys team 💯👏👏👏
Thanks for lovely freebies and yummy burger 🍔💯👏👏👏

Very disappointing experience with CNCPTS support.

I placed order #398327 on April 7, 2026. UPS tracking later confirmed that the package was delivered to a completely different city than the address provided in my order.

My confirmed shipping address:
Spotsylvania, VA 22551

UPS delivery location:
Fishkill, NY

The parcel was also signed for by an unknown person named “Nelly”.

Despite providing screenshots, tracking information, proof of the correct address, and contacting support multiple times over more than a month, I still have not received a final resolution, refund, or replacement.

The most frustrating part is that support keeps sending nearly identical responses saying the case is being “escalated to another team” or “reviewed,” but without any concrete update, timeframe, or actual solution.

One of the pairs was intended as an important gift, so this situation has caused significant stress, disappointment, and inconvenience.

I remained patient and cooperative throughout the entire process, but after more than a month without a proper resolution, I honestly cannot recommend this store based on my experience.

UPS tracking number 1Z0JA5870312894227

I would give 0 if I could.

We bought a bunch of stuff in NYC store. We got home and realized there was a giant grease stain so we went back and asked to exchange. They said no because they didn't know that we didn't stain it. It was about an hour later, tags on, etc.

I finally escalated and connected with an 'executive' who spoke pleasantries and made it seem like they were doing something about it but they can't even ship a package properly so it's stuck at the border.

Buyer beware. Avoid at all costs. There are many other streetwear stores with the same items.

I placed order #396734 with CNCPTS; the UPS tracking number is 1Z0JA5880322174. The package was never delivered and was returned.

I have all the supporting documents and screenshots, which I am attaching here. Their own response to my first letter clearly confirms:
• they acknowledged the non-delivery and return of the package;
• confirmed that there is no recipient’s signature or proof of delivery;
• accepted responsibility and promised a full refund.

Despite all this, they still refuse to refund the money and continue to ignore my repeated requests. Such behavior is completely unacceptable and demonstrates a total disregard for customers.

Let this be a warning: CNCPTS is not fulfilling its obligations, and their reputation is under serious threat. I will not hesitate to widely share this case on social media and report it to consumer protection agencies if my refund is not processed immediately.

All screenshots and evidence are attached for verification.

Do not place orders with this store until the issue is resolved!

Never ordering from them again…customer service is lame.

Though delivery was on time, the product did not hold up well, and support was minimal.

not a dependable company. I don't see them around much longer under this name. Be careful. Plenty of other sites to purchase from

Delivery is a pledge.
They don't even know how to send a box by UPS or any Delivery Company ...

For me, this is a scam.

J'ai commandé une paire de chaussures en édition limitée sur le site. Colis envoyé pas de problème jusque là, sauf que le colis indiqué retour expéditeur au bout d'un mois. Le service client me mène en bateau, une réponse tout les 6jours soit disant colis renvoyé mais pas de suivis colis disponible. Pas de remboursement, pas de réponses. Des voleurs, une honte. A fuir je déconseille. J'ai déposé une plainte contre l'enseigne

Exact same issue regarding winning shoes and then not sending. Terrible AI chat bot that never actually responds.

Don't use these clowns

They use the single worst AI helper I've seen, the one real person is somehow more retarded and I have no doubt they aren't going to fix this.

"Absolute frauds
Still not got the trainers
I entered the raffle a month ago
The whole process won’t be attempted again
And by all the other reviews of the process on other sites
They won’t be
is embarrassing
They won’t give me an update which is very odd
I just want a refund
It’s a good way to make buyers not use this dreadful company"

Absolute frauds
Still not got the trainers
I entered the raffle a month ago
The whole process won’t be attempted again
And by all the other reviews of the process on other sites
They won’t be
is embarrassing
They won’t give me an update which is very odd
I just want a refund
It’s a good way to make buyers not use this dreadful company

I wish I read reviews before I ordered. For the return you need to pay shipping +$8 restocking fee (the item I ordered was a $100 shoe). Never again. Original return policy: "For the return, please pack your items back in their original packaging and then place them into any shipping box. Please tape your label on the shipping box using clear packing tape. Please note that we charge an $8 restocking fee calculated from the return's total value.

CNCPTS sent me the wrong size jeans, tagless. Their mistake—but they refused to cover return shipping or issue a refund. Customer service was pure AI-generated nonsense. Absolutely criminal. Don’t risk buying from them. I'll be contacting the federal trade commission.

i ordered the wrong size and informed them immediately. they waited until the order got shipped to let me know it’s to late to cancel it.
i ended up paying $40 for shipping, tax,and restocking of the shoes that didn't fit.
i will never buy anything from that place again.

I’m extremely disappointed with this company’s return policy. I ordered a pair of shoes that didn’t fit and simply wanted to exchange them for a different size. Instead, I was told I’d have to pay for return shipping unless I repurchased the same item and paid shipping again. That makes no sense.

I had already paid for shipping the first time, and now I’m expected to pay again just to return them—on top of repurchasing? As a customer, I feel completely undervalued. This was a simple sizing issue, and the lack of flexibility and support around something so basic is frustrating.

Because of this experience, I will not be a returning customer. It’s disappointing to see such poor customer service and an unfriendly return policy.

Concepts advertised a jacket as a North Face Denali jacket. It is not; it does not have the armpit zippers; a critical deficiency as they help to make the jacket comfortably wearable indoors and outdoors from 40-60 degrees. Concepts would not acknowledge the deficiency and said due to the offer being advertised as non-refundable, it could do nothing. I researched with North Face, who confirmed their Denali jackets, now discontinued, had zippered arm pits.

I had a great experience with their customer service; I felt listened to, and their response was professional and considerate. I will definitely continue to shop with them in the future.

PURCHASED NEW BALANCE SHOES FROM CNCPTS. THEY WERE TOO TIGHT. SO THESE PEOPLE WANT YOU TO PAY FOR THE INITIAL SHIPPING. PAY FOR THE RETURN SHIPPING AND PAY FOR THE SHIPPING FOR THE CORRECTED SIZE SHOE. SO THAT'S 3 TIMES YOU WOULD HAVE TO PAY FOR SHIPPING AND THEN THEY WANT TO CHARGE YOU AN ADDITIONAL 8 DOLLARS FOR RE STOCKING THE RETURNED ITEM WHICH IS BASICALLY THEM PUTTING A SHOE BOX ON TOP OF ANOTHER SHOE BOX. THEY'RE JUST GREEDY . WOULD NEVER MAKE ANOTHER PURCHASE FROM THIS CUSTOMER UNFRIENDLY RIP OFF COMPANY

Be aware of cncpts.ae they are scam item arrived damge no return policy only u can exchange with fee of 35 aed be away from it scam scam

Honestly I was really scared about all the bad reviews about people, but they had a limited edition of puma so I decided to take the risk. They arrived from Kentucky to Barcelona on time and at a really reasonable price. This time it's a 5 stars. Peace.