Super helpful team who took care of all the heavy lifting for us. Brilliant job from beginning to end, with disassembly and reassembly of furniture, where needed and boxing up made easy. Thank you for... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent from start to finish for our move to Thaxted. Friendly and flexible on the phone, competitive prices, turn up when they say they will for assessment and packing, and a friendly, careful and... Se mere
Virksomheden har svaret
Excellent, really good. So helpful and reassuring. I had a really lovely team of people who got it done in less time than they first predicted. Good humoured, friendly and super professional they re... Se mere
Virksomheden har svaret
The CM Removals team were amazing from start to finish. They turned up on time on moving day and got straight to work. They worked so hard all day and packed the vans really well, which made a pre... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're CM Removals and we've been moving people for many years. A local removals company that keep costs to a minimum by reducing overheads. This saving is passed onto our customers. We are never beaten on price. Customer service is our no 1 priority and moving them safely without any stress.
Kontaktoplysninger
25 Clay Pits , CM2 9TP, Chelmsford, Storbritannien
- 01245698288
- info@cmremovals.co.uk
- cmremovals.co.uk
4,8
Fremragende
173 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brilliant service
Brilliant service, super impressed with all members of staff . Caring , helpful nothing to much for them .
4. februar 2021
Uopfordret anmeldelse
Besvarelse fra CM Removals
Hi Carol,
Thank you so much for your glowing report.
Wish you every happiness in your new home
Tim @ Cm Removals
Awful communication and would advise…
Awful communication and would advise avoiding at all costs. Initially booked this company and was 'pencilled' in on our completion date. After Christmas we tried to get them out to finalise our quote but weren't keen until we had an exchange date (we were exchanging and completing only days apart). When we eventually did confirm our exchange and completion dates, they simply refused to acknowledge us any further.
28. januar 2021
Uopfordret anmeldelse
Very happy
Very happy with this company, efficient and friendly on a very cold and snowy day. Everything from the quote, price and removal day was handled brilliantly
26. januar 2021
Uopfordret anmeldelse
Amazing service from start to finish.
What can I say we used CM Removals and had a fab service from start to finish. A huge shout out to Tim the owner who was so patient and accommodating with our lengthy chain and changeable move dates. Relocating from Chelmsford to Norwich was a big deal for us as a family let alone during lockdown, so I am super grateful for these guys for making it such a smooth, fast and friendly transition. Highly recommend and would use again in a heartbeat. Anna & Mark Fisher.
23. januar 2021
Uopfordret anmeldelse
Besvarelse fra CM Removals
Hi Anna & Mark,
Thank you so much for the glowing review.
Our staff have worked tirelessly during the lockdown period and still maintained a professional and upbeat attitude to their work.
Wishing you all the happiness in your new family home.
All the best
Tim @ Cm Removals
My response to CM Removals
Do not touch this company with a barge pole. We booked them to do our move on the 17/11/20. Our moving date was 18/12/20. Tried contacting them numerous times on the Thursday before our move on the Friday without success, left several messages but no response. At 3am yes 3am on the day of our move we received a text message from Tim saying he cannot move us today as he was receiving treatment for Covid and then says in the same text that we did not confirm the moving date which is utter rubbish. Why is he giving 2 separate reasons that he cannot do the move. He did not respond to our text and did not make any apology for this unbelievable behaviour. What sort of person behaves in such a manner when moving house is such a stressful time.
Stay well clear from CM Removals Chelmsford.
Frank Hatfield Peverel
10. januar 2021
Uopfordret anmeldelse
Besvarelse fra CM Removals
THE CUSTOMER IS NOT ALWAYS RIGHT !
I visited Mr Flynn on 14/8/20 and provided a competitive quotation.
Mr Flynn accepted the quotation and was instructed to complete the form and scan and email it back to our office which he did on 17/11/20.
We delivered all packaging materials upon receipt and in a prompt professional manner.
On the 20/11 /20 Mr Flynn emails my office and wrote ‘ The date everyone is working to is December 18th’
As this was nearly a month in advance we considered this to be a rough idea of completion date as he had not tick the confirmed box on the form or confirmed it as a definite date of removal at any stage by phone, email or verbally.
I then heard nothing whatsoever from Mr Flynn until the day before removal being the 17/12 at when he left a voicemail asking what time would we be turning up in the morning.
I was self isolating at the time as I had tested positive for coronavirus on 15/12 hence he had to leave a voicemail.
I picked up all the voicemails that evening and heard his message at which stage I contacted him immediately and said we would not be attending as we were fully booked and had no resources available to carry out his move.
He was very unhappy and said ‘ I can’t believe you have done this to me what am I suppose to do now and hung up on me.
I did tell him that I had not heard from him in any way shape or form for nearly a month and he never confirmed the booking at any stage.
After he put the phone down on me I tried to call round other local companies to see if they could assist. Mr Flynn to no avail.
Mr Flynn had in excess of 70 new boxes ,roll of bubble wrap, tape and wrapping paper delivered and we never received a penny , so we are actually out of pocket as a company.
I am disappointed and hurt by Mr Flynn’s review but at no stage did he confirm the date and you certainly cannot confirm 100% a completion date nearly a month before.
We have not survived 2 recessions in the industry and been around for nearly 20 years
providing a poor service.
In fact every job we do has a customer review card to be completed and returned to our office after each move.
We pride ourselves on the highest standards of service and professionalism.
I’m afraid this is a case of a client not confirming the date and only getting in touch the night before the removal date.
No payment was ever take and our terms and conditions on our acceptance form clearly state payment 3 working days prior to the move date so why did Mr Flynn not call to make payment ?
Tim Bear
Cm Removals (Essex)
Disappointing
We accepted a quote and signed the form and was advised to contact them when we had a confirmed date of moving. We followed this instruction and contacted them on the 16th November advising that we would be moving on the 18th. The gentlemen confirmed and said ok see you in a couple of days to which we corrected them and advised the 18th December. He then thanked us for letting him know and that he would pencil us in. We have since contacted them today just to confirm all ok for the 18th December for him to be extremely rude and advise that it isn't possible and they were booked up. I am disgusted at the customer service and would not recommend. They have now made what is already a stressful situation worse with only 9 days to find another company. Shame on you.
9. december 2020
Uopfordret anmeldelse
Used them back in 2019
Used them back in 2019, Guys were fantastic, started at 8am moving from a two bed flat to another local 2 bed flat, all finished by 12:30, took great care with our stuff and nothing was too much trouble even stuff not included in the original quote. Very competitive price, will happily use them again for our next move. 10/10.
18. november 2020
Uopfordret anmeldelse
Amazing company
Amazing company. Provided what we needed efficiently, safely and friendly.
3. november 2020
Uopfordret anmeldelse
CM removals were fantastic
CM removals were fantastic. I can’t fault them at all. We completed very late in the day and they called two other guys to help them unload so we had the children’s beds ready in time for their bedtime! Brilliant service all round.
24. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Thanks Emma. your kind words have been passed onto our staff.
Wishing you all the happiness in your new home.
Tim - Cm Removals
Great service. Couldn't ask for more.
We moved over 200 miles away. The team were professional, polite and most importantly, careful with our belongings.
Good communication from Tim leading up to the move day. Packaging materials delivered well in advance and itinerary worked perfectly. Cheers.
18. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Hi Nick, Thank you for taking the time to leave feedback on you recent experience with Cm Removals.
We strive to maintain the highest standards at all times, in what is a very stressful time for our clients.
Thank you once again and we wish you and your family all the happiness in your new abode.
Tim - Cm Removals
Fantastic from start to finish
Fantastic from start to finish, the team were friendly, reliable and professional. I would 💯 use them again.
17. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Hi Sarah, Thank you for taking the time and effort to review our company.
Tim - Cm Removals
Would thoroughly recommend
We moved from Chelmsford to Wivenhoe with CM Removals in June, and we were so impressed with their service. They were really efficient, friendly and helpful, took good care of all our things (and packed them really well) and were very reliable. It was quite a short notice booking but they offered a very competitive price and we couldn't have been happier that we went with CM Removals. Wouldn't hesitate to recommend.
13. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Thank you Mr & Mrs Law for your positive review . I will pass your comments onto our staff. Wishing you all the happiness I lovely Wivenhoe.
Tim - Cm Removals
Very helpful on day, couldn’t have been better
Arrived on time, very helpful, very friendly, move went smoothly
10. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Thank you Isabelle for taking the time to complete a review on our company .
Tim - Cm Removals
Efficient and professional service.
9. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Hi Shane , thanks for taking the time to review our company .
Tim - Cm Removals
Great service
Great service with a really nice and efficient group of guys. Would thoroughly recommend and use again
9. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Hi Mr & Mrs King,
Thank you so much for taking the time to review our company on Trustpilot. It was a pleasure to work with such lovely people as both of you. I will pass your comments onto our crew. Wishing you both lots of happiness in your new home.
Tim - Cm Removals
Tim and his whole team were fantastic
Tim and his whole team were fantastic, from quoting months before we moved to the moment they left us in our new home. We had a lot of hiccups and the whole process took almost a year but they were regularly in touch to check and reassure. The actual move from Essex to the West Country took two days and went really smoothly. We are so glad that we chose CMRemovals and can't recommend them highly enough. Thanks everyone.
7. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Hi Helen, thank you so much for your glowing review .
I remember the lovely drive down to the West Country , amazing house and beautiful views. Trust you have both settled in , enjoy
Tim - Cm Removals
Excellent service
Excellent service - honest and reliable, would definitely recommend.
7. juli 2020
Uopfordret anmeldelse
Awful experience
Awful experience. Terrible company. Do not use them. They treat your furniture like a huge game of tetrus
3. juli 2020
Uopfordret anmeldelse
Besvarelse fra CM Removals
Dear Victoria, We deeply regret that you feel our company carried out an inferior service. I will be looking into this matter over the weekend and report back to you after my investigation. I believe the work was carried out on 28th June 2017? Please bear with us.
Louisa - Cm Removals
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