I bought a pair each for me and my husband about 2 years ago. We(both) absolutely loved our slides, and have now worn them out!!!! Thats the 3 star rating I have just received our new ones!!!... Se mere
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Se, hvad kunderne siger
Scam. Pretend to be a UK based company - renting some box room for formality in London on anothers company name. Actual company based in China. Received shoes aka Temu quality crap and requested to h... Se mere
Virksomheden har svaret
These are a scam. Products are rubbish. Returns are prohibitively expensive to China or US. Then they offer you another pair if you just pay for shipping. Avoid. Update: my money has now been refu... Se mere
Nice enough slippers but I ordered a 5 and received an 8. I decided to return them and was told I'd have to pay postage (no address on website) and, despite this supposedly being a UK company, return... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Clouds Slides! As comfort enthusiasts who believe that footwear should be both functional and luxurious, we created Clouds Slides to revolutionize the way you experience daily comfort. Tired of choosing between style and comfort, we developed our signature cloud-like technology that molds perfectly to your feet, delivering a personalized walking experience that feels like floating on air. At Clouds Slides, our mission is to provide comfort seekers with high-quality, innovative footwear that not only supports your lifestyle but transforms every step into pure bliss. We believe your slides should be as exceptional as your comfort needs, which is why we've crafted our viral Cloud Slides collection alongside Cloud Sandals, Sneakers, and Cozy Fur Slippers in multiple stunning colors. Whether you're relaxing at home, hitting the gym, or stepping out in style, our versatile collection adapts to your lifestyle while maintaining that signature cloud-like comfort. Join thousands of satisfied customers who have discovered the ultimate in comfort footwear and experience why Clouds Slides has become the go-to choice for those who refuse to compromise on quality and style. Thank you for choosing Clouds Slides - where innovation meets relaxation!
Kontaktoplysninger
71-75 Shelton St, WC2H 9UB, London, Storbritannien
- support@cloudsslides.co.uk
- cloudsslides.co.uk
1,5
Dårlig
270 anmeldelser
Har besvaret 47 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor service , still awaiting refund
Received an email today 21/8 saying will receive refund in 10 days - had my money since the 3/8 , told me they were out of stock 2 days ago , have had my money for a long time . Will update when I have received refund
21. august 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
We’re really sorry for the frustration here. Thank you for flagging the dates—being told “out of stock” late and then waiting on a refund is not the experience we want for you.
We’ve expedited your refund and sent a confirmation to your email. Depending on your bank, it may take a few business days to appear on your statement. If you don’t see it, please reply to our email (or share your order number here) and we’ll follow up immediately.
Once everything has landed in your account, we’d be grateful if you’d consider updating your review to reflect the resolution.
Best regards,
Cloud Slides UK
Do not purchase from this company
Do not purchase from this company.
I bought shoes and received no confirmation e mail or text. I had to e mail the company who could not find my order but then I received the item which I did not like. I asked how to return as there was no information with the package. I was told it would be costly to return so they could send the same thing and I would only have to pay shipping charges. Why would I want another when I didn’t like the product.
Never again !
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
We’re very sorry to hear about your experience and the frustration caused with both communication and the return process. Not receiving a confirmation email and then struggling to return an item you didn’t like is not the experience we want for our customers, and we sincerely apologize.
Please share your order number so we can review your case in detail and arrange a proper resolution. You should never feel pressured to pay extra for a replacement of an item you do not want, and we want to make this right for you.
Thank you for bringing this to our attention.
Best regards,
Cloud Slides UK
Professional dealing with customers
The company respond quickly and professionally to questions sent to them and their customer care is excellent. An excellent company to deal with.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with our customer care team and found our responses helpful and professional.
It truly means a lot to us to know that we’ve earned your trust and recommendation. We’ll continue working hard to deliver the same level of service every time.
Best regards,
Cloud Slides UK
Very helpful after I made a mistake…
Very helpful after I made a mistake with my order
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to assist you promptly after the mix-up with your order.
We always want to make sure any mistakes are resolved quickly and smoothly, and it’s great to know that your experience reflects this. We truly appreciate your trust in us!
Best regards,
Cloud Slides UK
Finally, Supportive Shoes for Flat Feet – Comfy, Cushioned, and Slip-Proof!
i have flat feet and most shoes either rub my heels or give me no support i bought the cloudlift clogs because a friend at the hospital told me they were soft and now i wear them every single shift the inside is so cushioned it actually feels like im bouncing a little when i walk and my back pain is less now too i wear them with compression socks and they fit perfectly they dont slip on the tile floors and i just rinse them when they get dirty so easy
18. juli 2025
Besvarelse fra Clouds Slides
Thank you for your detailed and thoughtful review! We’re so happy to hear that the Cloudlift Clogs have made such a difference for your flat feet and long hospital shifts.
It’s wonderful to know that the cushioning has eased your back pain, that they pair well with compression socks, and that they keep you safe on tile floors with no slipping. We’re also glad to hear how easy they’ve been to clean—comfort, safety, and practicality all in one is exactly what we strive for.
Best regards,
Cloud Slides UK
Unbelievably Cushioned Shoes That Feel Like Walking Barefoot in Style
i never write reviews but i had to for these shoes they honestly changed how my feet feel day to day i wear them to walk to work and back and i barely notice im wearing shoes at all the cushioning is unreal and they somehow look great with jeans and even with leggings
15. juli 2025
Besvarelse fra Clouds Slides
Thank you for taking the time to share your experience—especially since you don’t usually write reviews! We’re so glad to hear that these shoes have made such a positive difference in how your feet feel every day.
It’s wonderful to know the cushioning keeps you comfortable on your walks to work and that they look great with both jeans and leggings. Comfort and style combined is exactly what we aim for!
Best regards,
Cloud Slides UK
Supportive Cushioned Flip Flops Perfect for All-Day Summer Adventures
these flip flops are exactly what i needed for my summer holiday they are cushioned and supportive unlike flat sandals that kill your feet after an hour wore them to the beach and around the resort and my feet never got sore even after walking all day the arch support really works
14. juli 2025
Besvarelse fra Clouds Slides
Thank you for your fantastic review! We’re so happy to hear that your flip flops kept you comfortable and supported throughout your summer holiday.
It’s great to know the cushioning and arch support made a real difference, letting you enjoy the beach and resort walks without any soreness. That’s exactly what we aim for!
Best regards,
Cloud Slides UK
Not British.
Do not want to give even 1 star but I have to put one star for the shoes but their service if you need help is terrible, contacted them several times and got no reply. They are not a bonafide UK company, they are Chinese. Stay away from them. To many of these people getting around now on internet.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
We’re very sorry to hear about your experience and the difficulty you had reaching us. We understand how frustrating this must have been for you, and we sincerely apologize for the lack of timely communication.
While we are a UK-registered company, some products are shipped from our global warehouses, and we recognize we need to be clearer about this at the time of purchase.
If you could share your order number, we can review your case immediately and work toward a resolution.
Best regards,
Cloud Slides UK
Memory Foam-Like Shoes That Go From Home Comfort to Everyday Adventures
i bought these just to wear around the house and now i wear them to the supermarket and the park too they feel like memory foam pillows for your feet and the sole doesnt wear down quickly even though i use them outside my daughter asked for a pair too so i will be ordering again
13. juli 2025
Besvarelse fra Clouds Slides
Thank you for your lovely review! We’re so glad to hear your shoes are just as perfect for trips to the supermarket and park as they are for wearing around the house.
It’s great to know they feel like memory foam pillows for your feet and that the sole is holding up so well, even outdoors. We’re delighted your daughter wants a pair too!
Best regards,
Cloud Slides UK
Breathable Lightweight Sandals That Make Long City Walks a Breeze
i usually dont bother leaving reviews but these really surprised me i needed something breathable for walking around london and these sandals were so light and soft that i ended up wearing them all day they look minimal and stylish and the foam insole made a huge difference especially when standing at the bus stop or walking through the shops for hours
12. juli 2025
Besvarelse fra Clouds Slides
Thank you for taking the time to leave a review—especially since you don’t usually write them! We’re thrilled to hear that the sandals kept you comfortable and supported while walking around London all day.
It’s great to know you enjoyed the lightweight, breathable design and that the foam insole made a real difference during those long waits and shopping trips.
Best regards,
Cloud Slides UK
This company appears to be UK-based
This company appears to be UK-based, however, the items come from China and take a long time to arrive. I am not holding out for a good quality product. Avoid.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
We’re sorry to hear about your concerns and the delay with your order. While we are a UK-registered company, some items are shipped from our global warehouses, which can extend delivery times—we understand this should have been made clearer at the time of purchase.
If you could provide your order number, we can check the status for you and ensure you receive your item as soon as possible. We appreciate your feedback and the opportunity to improve.
Best regards,
Cloud Slides UK
They are quite comfortable although a…
They are quite comfortable although a bit loose. I can wear them now as they are, but feel as if they will eventually become looser so will probably need to use internal socks
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
Thank you for your feedback. We’re glad to hear you find them comfortable, though we appreciate your note about the fit feeling a bit loose.
We’ll pass this along to our product team as we’re always working to improve sizing and fit consistency. In the meantime, we hope they continue to serve you well—and using socks for a more secure fit is a great tip.
Best regards,
Cloud Slides UK
poor quality and return policy
I ordered my orange slippers on the 14th June and was surprised they took until the 26th to arrive but the tracking stated the parcel was at Heathrow. Unfortunately the website gives the impression these are from the UK but the package on arrival had two postage stickers on it, as it had come from China. The slippers were poorly made and not worth the price paid so I decided to send them back , to the return address appearing on the package. Unit 5 Trident Way, Southall, UB2 5LF. Following several e-mails and after posting I was informed I needed to send the slippers back to Iowa or China for a refund, which I explained I no longer had the slippers.
It became clear I would not be getting any money back BUT on the 25th July I receive a package, the slippers back!
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
Thank you for returning your order and for your patience while we reviewed your case. We’re writing to confirm that your full refund has now been processed to your original payment method. Please note it may take a few days for the amount to appear in your account depending on your bank.
We sincerely apologize again for the confusion during the return process and for the inconvenience caused.
If you are happy with the resolution, we would be very grateful if you could consider updating or removing your Trustpilot review to reflect that the matter has been resolved. Reviews have a significant impact on our small business, and your updated feedback would mean a great deal to us.
Thank you again for allowing us to make this right, and please let us know if there is anything else we can assist you with.
Best regards,
Cloud Slides UK
Great service and communication
Great service and communication, and lovely pillow. Would recommend.
4. august 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
Thank you for your kind review! We’re so pleased to hear you’re happy with both the service and your new pillow.
Your recommendation means a lot to us, and we hope you continue to enjoy it for a long time to come.
Best regards,
Cloud Slides UK
Ordered a pair of cloud slides then…
Ordered a pair of cloud slides then received a tracking reference that showed the order in China. I contacted them to find out how long it would take to deliver. It actually arrived in a bout a week but then sent the wrong size. It has now been 4 weeks since I first ordered and I keep getting a polite reply from 'Hannah' who keeps telling me they are "...looking into and will get back to me". Do NOT recommend.
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
I’m very sorry for the inconvenience you’ve experienced with your order, especially receiving the wrong size and the delay in getting this resolved. We understand how frustrating it is to wait this long, and we truly appreciate your patience.
To resolve this as quickly as possible, we’d like to offer you two options:
Replacement: We can send you the correct size at no extra cost.
Full Refund: If you’d prefer, we can process a full refund to your original payment method.
Please confirm which option you would like, and we will action it immediately.
Once we have completed the resolution, we would be very grateful if you could consider updating or removing your Trustpilot review to reflect that the matter has been addressed. Your feedback is valuable to us, and reviews have a big impact on our small business.
Thank you for giving us the opportunity to put this right.
If I could give 0 I would!
If I could give 0 I would!! I’ve just had the most awful experience with this company!!! Avoid!! Ordered 3 pairs in UK
Sizing - they were all the wrong size - did not mirror European sizing!! To replace they wanted me to pay over £30 in shipping - for me to return would have been £30! Crazy and I’m
Sure against consumer rights!! To be followed up! They offered me a 30% refund - so gave me £18 back on a £60 order - the sliders are massive - no wants those sizes so can’t even get some money back on used sites!!! I will be taken this further legally with this awful company!!!! If anyone else has similar experience please write about it!!!
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
We’re very sorry to hear about your experience and the frustration caused by the sizing issue and return costs. We understand how upsetting this has been for you, and we sincerely apologize for the inconvenience.
Please share your order number so we can urgently review your case and work toward a fair resolution. We take your feedback seriously and want to ensure your concerns are properly addressed.
Best regards,
Cloud Slides UK
Besvarelse fra Clouds Slides
Thank you for your kind review! We’re so pleased to hear you’re happy with your sliders and our customer service. Your feedback means a lot to us.
Best regards,
Cloud Slides UK
Extremely poor quality
Extremely poor quality, arrived squashed. Took 2 weeks to arrive. Wouldn’t pay a fiver for these. Returns are virtually impossible. DO NOT BOTHER
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
We’re very sorry to hear about your experience. We completely understand how disappointing it is to receive a product that doesn’t meet expectations and to face difficulties with the return process.
Please share your order number so we can review your case and work on a resolution for you. We value your feedback and want to make things right.
Best regards,
Cloud Slides UK
I ordered two pairs of sandals and…
I ordered two pairs of sandals and absolutely loved them instantly so comfy. I had read not very good reviews but that was not my experience I was moving house when I was waiting for the order and it got slightly delayed because of it but I contacted them and they couldn't help enough always replied to my emails straight away and genuinely cared about me receiving the order as soon as possible. Quality of sandals is really good and they look exactly like the photos in the website. Wouldn't hesitate to order from them again.
7. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
Thank you so much for your wonderful review! We’re delighted to hear that you love your sandals and found them as comfy and high quality as you hoped.
It’s also great to know that our team was able to help and keep in touch during your move—we always want to make sure our customers are looked after. We truly appreciate your kind words and your trust in us, and we look forward to serving you again!
Best regards,
Cloud Slides UK
Selling temu items for inflated prices
Selling temu items for inflated prices. Wrong size sent.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clouds Slides
We’re very sorry to hear about your experience. We completely understand how disappointing it is to receive a product that doesn’t meet expectations and to face difficulties with the return process.
Please share your order number so we can review your case and work on a resolution for you. We value your feedback and want to make things right.
Best regards,
Cloud Slides UK
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