Classic Cottages Anmeldelser 644

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We had a wonderful stay at this cottage, it was perfect for us and Nicky was extremely friendly and helpful. We had a lovely stay, did some amazing walks from the book in the cottage and enjoyed being... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout. Garden is secure for your children and pets. Great touch... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The Studio (Cottage) is a modern twist on rustic charm. The owners have created one room accommodation which is just perfect for a short stay, or weekend away located in stunning countryside. C... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Feriehus
  2. Sommerhus
  3. Feriehusudlejning
  4. Ferieudlejning

Oplysningerne kommer fra forskellige eksterne kilder

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

644 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Excellent holiday home for families

Excellent holiday home for families or couples. The environment is excellent, the views are absolutely stunning.
The cottage was cosy, comfortable and well equipped.
Location is good for exploring the west coast and so many great beaches close by.
Our 2a year old, 6 year old and our dog was very at home.

26. juli 2024
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Besvarelse fra Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Classic Customer Support

Bedømt til 5 ud af 5 stjerner

River Garden Cottage

Fabulous cottage, very quiet, close to the Monsal Trail for any cyclists/walkers. Standard of the decor, furnishings etc well above standard. Excellent customer service when a problem arose - dealt with very efficiently. Area itself is beautiful. Husband very upset he forgot his fishing rods - the garden is lovely and right next to the water.

2. august 2024
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Besvarelse fra Classic Cottages

Thank you for your lovely review. It sounds like you had a fantastic time enjoying the property and fantastic area, and we are glad that we were able to help when you had a problem arise. Classic Customer Support

Bedømt til 5 ud af 5 stjerner

Classic Cottages Great

Classic Cottages are a great company to book with. Higher standards than other companies and would definitely recommend if you like your surroundings to be beautiful, traditional when called for, yet modern and high spec. With cleanliness being of utmost importance. If this sounds like you, definitely book through classic.

27. juli 2024
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Besvarelse fra Classic Cottages

We are delighted to hear how much you enjoyed your experience of booking through us, and your chosen property. Thank you for taking the time to send in your comments. Classic Customer Support

Bedømt til 5 ud af 5 stjerner

Amazing

We enjoyed a fantastic holiday at 10 Shanklin Manor. Booking was easy via Classic Cottages. The apartment exceeded our expectations, absolutely stunning. It’s within walking distance to Shanklin village. The manor is set in peaceful surroundings. The private terrace is an added bonus to this amazing apartment. Would highly recommend both Classic Cottages and 10 Shanklin Manor.

20. juli 2024
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Besvarelse fra Classic Cottages

Thank you for your glowing review. How amazing the Manor exceeded your expectations and had all you could need for a wonderful holiday.
The Classic Team

Bedømt til 5 ud af 5 stjerner

We had a superb holiday at Seacrest…

We had a superb holiday at Seacrest which is ideally suited for the larger family especially its location, booking with Classic cottages was easy and a pleasure to deal with.

28. juli 2024
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Besvarelse fra Classic Cottages

We're delighted you had a wonderful family holiday and we would love to welcome you back in the future.
The Classic Team

Bedømt til 2 ud af 5 stjerner

We stayed at Goofyfoot for the third year running….

We stayed at Goofyfoot for the third year running this year. We were so disappointed with the way the property had been left to deteriorate. Paint flaking off the exterior and interior walls. Black mould spores left by a fan in the hallway.
The garden left un maintained with over grown trees and bushes, the grass hadn’t been cut recently, so we were left to walk between the weeds that were growing.
The property did not have a TV that could even get a decent terrestrial channel, we had mentioned this during our stay previously and we even had someone to look at the TV during our stay that year but that had deteriorated as well.
Classic cottages did eventually send us a fire stick, to update the TV ourselves as it was Euros 24 and my husband and father wanted to see England play. Following several phone calls and double checking that we had tried all scenarios to get a terrestrial channel, they realised nothing else was going to work.
We also called the customer service number to inform them the jets in the jacuzzi bath didn’t work but they didn’t progress this. We just had to use it without the jets for our holiday.
It was clear that the property had also not had a thorough clean as we pulled back one of the sofas to better see the TV only to find dirt underneath
The bbq in the garden had been left with cigarette ends in and we had to clean the wire grill using it, we left it in a clean state as one would hope to fine it.
The property had lost the wow factor we had found on our first stay which was sad to see.
We fed all these things back to Classic Cottages in the survey they asked us to complete and the comments were constructive and meant as help in trying to ensure the property was serviced and put back to its former good state.
A month after our return we received a call from customer services to say the owner “has blocked you from staying in future”. This was unbelievable!
Lucky for us we had cancelled our deposit and booking for 2025 as we had been put off staying at the property again!
Also, I noticed my review was not published on their website by the properly page. In fact there are no reviews for 2024 which is very strange and must be telling about the demise of Goofyfoot.
Very sad and disappointing from a family who are regular customers and who just expect a decent standard of quality for what they pay for!

28. juni 2024
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Besvarelse fra Classic Cottages

We’re really sorry to read of your disappointment, as we always want our guests to have the best possible experience whilst staying with us. We were pleased to be in contact with you during your stay to work at resolving your concerns as swiftly as we were able. We appreciate it may have been frustrating having to interact with us during your holiday to resolve the TV issue, though we were pleased to have it up and running ready for you to enjoy the England match. We also tried to get the jets in the jacuzzi bath repaired for your stay but unfortunately were unable to get a plumber to attend and fit a new pump within the time frame of your holiday week. Goofyfoot is clearly a big favourite with yourselves, and we’re sorry that your experience didn’t match your expectations on this occasion. Following your feedback, we arranged for a full property inspection so the owner could investigate the areas of concern. It must have been disappointing to find that it wasn’t quite right for you on this occasion, and we were saddened to see your comments. When an owner makes contact over excluding a guest Classic Cottages as agents are obliged to abide by their request which, on this occasion, was their decision that the cottage was not quite what you were looking for anymore and possibly another property would be a better fit for your holiday needs. Classic Cottages would love to have the opportunity to find the perfect match for future holidays. As you had highlighted some concerns in your review, as per our review guidelines, the review remained in moderation until our investigations had been fully completed. We are pleased to advise that your review has now been published on our website. We do hope despite the many concerns you have shared that you had a great time visiting the nearby beach and enjoyed the beautiful countryside with simply stunning views that this area of Cornwall is known for.
The Classic Team

Bedømt til 5 ud af 5 stjerner

Absolute amazing property

Absolute amazing property! Couples, when I say it's amazing, I mean it's amazing!! Fire heated hot tub, wood burner fireplace, everything you need for a BBQ (minus the food) small allotment with a supply of fruit and veg. A small wooded cabin with everything you need for a great getaway.
The local pub was traditional and very welcoming by the locals.

11. juli 2024
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Besvarelse fra Classic Cottages

What an amazing review! It makes us very happy to see how much you enjoyed your stay and all the features at the property that helped towards you having such a lovely holiday, especially a warm welcome by the locals! The Classic Team

Bedømt til 5 ud af 5 stjerner

Easy booking

Easy booking. Clear instructions. Accessible via phone to confirm arrangements. Definitely recommend.

6. juli 2024
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Besvarelse fra Classic Cottages

Brilliant! Thank you very much for your recommendation, we're very pleased to see that your booking was so easy. The Classic Team

Bedømt til 5 ud af 5 stjerner

Saw Mill cottage far exceeded my…

Saw Mill cottage far exceeded my expectations. I have never stayed in such a well appointed self catering property. It was spotlessly clean and extremely comfortable. It is a property we would more than happy to return to.

8. juli 2024
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Besvarelse fra Classic Cottages

Thank you so much for such a wonderful review! We're so happy that you loved Saw Mill Cottage and that everything was so perfect for you. We would be more than happy to welcome you back again! The Classic Team

Bedømt til 4 ud af 5 stjerner

We have used classic cottages several times

We have used classic cottages several times and are pleased with the service.

22. juni 2024
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Besvarelse fra Classic Cottages

We are so pleased to hear you've had numerous positive experiences booking with us. Thank you for sharing your thoughts. The Classic Team

Bedømt til 5 ud af 5 stjerner

Outstanding quality of equipment

Outstanding quality of equipment, beautifully designed in a fine location.

28. juni 2024
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Besvarelse fra Classic Cottages

How lovely to hear! We hope to welcome you back to another of the properties we market very soon. The Classic Team

Bedømt til 5 ud af 5 stjerner

Sunset Cottage Norfolk

We stayed at Sunset Cottage in Wighton, North Norfolk. The cottage was spotlessly clean and airy, extremely well equipped with everything we needed for a self catering holiday, comfortable and a good size. The location was quiet and rural and there were excellent parking facilities.
We needed some advice from Classic Cottages a couple of times during our stay and they were approachable, easy to reach and very pleasant and professional. I would not hesitate to recommend them to anyone. We had a lovely holiday!

1. juli 2024
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Besvarelse fra Classic Cottages

We're thrilled to hear you had a great stay in Norfolk and a positive experience booking through us! Thanks for taking the time to post a review and we hope to be able to assist in finding you another fabulous holiday cottage in the future. The Classic Team

Bedømt til 4 ud af 5 stjerner

Classic cottages were very efficient…

Classic cottages were very efficient with booking and giving accurate information about properties and access.
Cottage was in a good location and was of a good standard.

6. juli 2024
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Besvarelse fra Classic Cottages

We are so pleased to hear you had a positive experience when booking with us. Thanks for taking the time to leave a review and we hope to be able to help you in finding another fabulous holiday cottage in the future. The Classic Team

Bedømt til 3 ud af 5 stjerner

Availability not accurate

friendly customer service but completely inaccurate availability dates on website, really frustrating.

In response to the reply they have given: I did not have problems navigating their website. Their website was incorrect.

3. juli 2024
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Besvarelse fra Classic Cottages

We're delighted to see you were pleased with our customer service but sorry to hear you had some problems navigating the availability feature on our website. You can always call our helpful Sales and Support team if you are unsure about any element of the booking process. The Classic Team

Bedømt til 5 ud af 5 stjerner

Enjoyable weekend break

Lovely accommodation in a lovely quiet location and not to close to other guests. Fantastic view

28. juni 2024
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Besvarelse fra Classic Cottages

Thank you so much for your lovely review! It is great to hear you enjoyed your holiday. The Classic Team

Bedømt til 5 ud af 5 stjerner

St Mawes fisherman's cottage

Classic Cottages made booking very simple and followed up promptly with emails as promised. The cottage we stayed in was lovely and as described. I consider they are quite discerning in the choice of properties they offer so I would feel confident that future bookings will be just as lovely.

22. juni 2024
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Besvarelse fra Classic Cottages

We are so pleased to hear you had an enjoyable experience at one of the properties we market in St Mawes. Thank you for taking the time to leave a review and we hope to welcome you back soon! The Classic Team

Bedømt til 5 ud af 5 stjerner

Excellent

Excellent experience using Classic Cottages. Very easy to book and given the options of payments by instalments. Excellent communication especially by the out of hours team when we had some issues at the property. These were resolved quickly and efficiently. Would definitely recommend and use them again.

22. juni 2024
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Besvarelse fra Classic Cottages

Thank you so much for your lovely review! We are glad to hear that you found the whole booking process nice and easy and it was our pleasure to be able to help. We hope to see you again in the future! The Classic Team

Bedømt til 5 ud af 5 stjerner

Great location, excellent facilities, VERY clean & large, great wildlife.

The property was exactly as we expected and hoped for! It was very very clean and well presented, and had everything we needed! The location was ideal for our stay, in that it was right in the middle of Devon, so ideal to travel to all the locations you want to get to, both North & South (not too far to any of them). The outlook was amazing, with a huge amount of wildlife with tonnes of birds, bats, hedgehogs and deer in the field everyday! It was also very quiet, and the facilities were great, with a brilliant BBQ, great hot tub, pool table, games room, and all the rooms were massive, and as I say very clean. The host was great, but just left us alone tbh - he was close by if needed, but everything was great, so we were left alone. Scones, jam and clotted cream on arrival was brilliant too. A couple of nice pubs not too far away, and the shop is only a mile down the road. A highly recommended base and place to stay!

8. juni 2024
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Besvarelse fra Classic Cottages

We are so happy to read your review and see how much of a brilliant time you all had in Devon, it certainly sounds like you had a perfectly picturesque holiday! Thank you so much for all of your amazing comments and we would absolutely love to see you back again in the future! The Classic Team

Bedømt til 5 ud af 5 stjerner

First time we have used this company…

First time we have used this company and very pleased with experience. Simple booking, responsive, accommodating and generally a pleasure to deal with.
Would highly recommend.

8. juni 2024
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Besvarelse fra Classic Cottages

Thank you so much for your brilliant review! It was our pleasure helping you have a great holiday and we hope to see you again in the future! The Classic Team

Bedømt til 1 ud af 5 stjerner

Do not use this company!!!

Do not use this company!!!! We booked Merivale cottage with classic cottages for our accommodation on the Isle of Wight.Our eldest daughter participates in a sailing course in Sea View. We placed a £700 deposit to secure the date in July. The sailing course dates changed which was totally out of our control. We tried to change our dates for the accommodation the owner/agency refused to accommodate this movement of dates. Even though we gave plenty of notice and were super flexible on the dates. We then said we could no longer take the cottage unless there was a change of dates or we had time to find someone else to take cottage. The agency refused to give us this flexibility. The agency said we would have to lose our £700 deposit even though they would secure another booking. It is the worst experience I have ever had with a holiday rental company. Don’t use this company you will regret it.

14. juni 2024
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Besvarelse fra Classic Cottages

We are very sorry that you were unable to go ahead with your holiday as planned and appreciate how frustrating it must be when events are re-scheduled. We always do our absolute best to be as flexible and understanding of changes in personal circumstances and work closely with our owners to support our guests. We did approach the owner to request a date change. Unfortunately, on this occasion, the owner declined the amendment due to the short notice, and the booking was subsequently cancelled with a loss of deposit as in the specified booking conditions. We’re sorry in these circumstances that we were unable to refund the deposit. The Classic Team

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