I have a special area for dining, l wanted a work of art, not just a light. I basically hunted down the right light for me on the Internet. I wanted unique, classy, practical, quirky ..eve... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought lights from civaro as looked for scandi look, said origin Sweden, on purchase received tracking saying China, goods arrived damaged, was send replacement, arrived damaged again, then was told t... Se mere
Virksomheden har svaret
Appalling. Lamp masquerading as Scandinavian arrives from China and bears no relation to the photo. Cheap tat. 25% refund promised but I am having to chase. If refund does not materialise I will be... Se mere
Virksomheden har svaret
I wish I had read the reviews 1st 🙁 I ordered 2 pair of curtains on the 8th December with a 6-10 day lead time, ready for Xmas! I got 1 pair delivered in the 30th December, after contacting them and... Se mere
Virksomheden har svaret
2,0
Under middel
49 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 96 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had issues but resolved with good customer service
Ordered a set of 8 measuring spoons. 8 spoons turned up all the same which took over 3 weeks to arrive. Advised them of the error and told new spoons being sent, still awaiting them it's been 3 weeks now. Updated review 14/1/26Despite a frustrating experience I was contacted by the company in January offering an apology and ways to sort the issues I had experienced. The resulting customer experience has been excellent. They could have just ignored the issue and ran off with my money but they have been brilliant on the follow up
29. september 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Receiving the wrong items and then waiting weeks without resolution is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders and replacements are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Absolutely do not order!!
Ordered a lamp shade in July - never received. Contacted Civaro multiple times - initially replied then they cancelled the order and never refunded. Have gone through Amex small claims to get money back!
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Not receiving your lamp shade, facing cancellation without a refund, and then needing to pursue a claim through your bank is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders, cancellations, and refunds are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Order never came and emails ignored!
ordered two wall lights and a teapot came instead.
The company claimed this to be an accident and they would send the correct items out.
Lights never came and I’ve been ignored ever since.
After researching the company it seems that scamming customers and not sending out orders but pocketing the money is the aim. I contacted Watch dog to looks into this
16. august 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Receiving the wrong item, then not receiving the correct products as promised, and feeling ignored when reaching out is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders and communication are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Bad service
Ordered 3 lights they all arrived wrong. Contacted customer services seamed helpful and said they would send replacements right away. Yet 18 days later nothing arrived no tracking provided now customer service wont get back to me at all despite sending numerous emails.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Receiving the wrong items, then waiting weeks without replacements or communication, is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders, replacements, and communication are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Avoid
Bought lights from civaro as looked for scandi look, said origin Sweden, on purchase received tracking saying China, goods arrived damaged, was send replacement, arrived damaged again, then was told they will give 15% off as gesture off good will to keep damaged good or send them to Sweden for inspection at my own cost. What a joke, I would seriously avoid this company. AVOID
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Receiving damaged goods more than once, facing unexpected shipping details, and then being offered a solution that did not feel fair is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, shipping transparency, and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Low quality Chinese imports with zero customer support
Civaro's products ship direct from China taking a number of weeks to arrive. That wouldn't necessarily be an issue, given that their prices are competitive. However, my coat rack had an obvious manufacturing defect. When I complained, after initially making positive-sounding noises, Civaro's customer service team quickly ghosted me. It looks like my only hope for resolution now is to request a chargeback from my credit card provider. Avoid.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Receiving a defective product, facing delays in shipping, and then feeling ignored when reaching out for support is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Item not delivered, refund refused
I purchased an item for someone else, but the item was delivered to the incorrect address _ same flat number but different postcode_ and they declined to refund or replace the item. Do not do business with this company. They are clearly dishonest.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Having your order delivered to the wrong address and then feeling unsupported when requesting a refund or replacement is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how deliveries and customer concerns are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
My order was damaged
My order was damaged, but Michael on customer service resolved the issue. Vary happy customer on civaro
17. juni 2025
Uopfordret anmeldelse
Please don't buy from this company
Please don't buy from this company. It's a scam. Dishonest about arrival time when emailed it arrived a week and a half later, direct from China...Missed our event so having to return them, which is a ridiculous and expensive process as it needs to be sent to Sweden. Now it's at their customs and they won't pay the duty to get their items back or even reply to me. I'm stuck completely out of pocket.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Facing unexpected shipping times, missing your event, and then encountering costly and complicated return procedures is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how shipping transparency, return processes, and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
ABSOLUTE SCAM
Just found out I have lost thousands of pounds!!... ordered 2 Ball of yarn chandeliers and received terrible copies from CHINA!!!!
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Ordering chandeliers and then receiving poor-quality copies is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, sourcing, and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
The item doesn't look like in the…
The item doesn't look like in the picture. Save yourself some time and money and buy from a different website. They'll deceive you with the beautiful picture but send you the wrong items and not come back to you.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Receiving an item that does not match the advertised picture and then feeling unsupported when reaching out is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product accuracy and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
USELESS COMPANY-AVOID!!!
The courier company dumped my £500 package in front of my gates to my property. When I came home from work they were not there and Civaro refuses to take any accountability for this.
They even called me negligent!!! and said that was an adequate safe place.
17. august 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Having a valuable package left outside your property and then feeling unsupported when raising your concerns is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how deliveries and customer communication are managed to ensure greater accountability and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Do not trust this company
Item completely not as described. It must be 1/10th of the size shown in the sale photo. Bought a futon cushion that actually is barely enough space for even my dog to rest its head on let alone me to sit on. Delivery took 20 working days when the website says 5-7 working days. Classic Chinese fake site with UK address. Returning an item is an absolute nightmare. Do not buy from this company.
17. august 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Receiving an item that does not match the advertised description, facing unexpected delivery delays, and then encountering difficulties with the return process is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product accuracy, shipping timelines, and return procedures are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Damaged Order
Item arrived chipped, unfortunately. I didn’t bother with a return but was disappointed. Packaging could be better.
2. august 2025
Uopfordret anmeldelse
This company has disgusting customer…
This company has disgusting customer service. They have no concern for the needs of their customers. They are patronising and belittle relevant concerns and complaints.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Feeling that your concerns were not taken seriously and that our communication came across as patronising is understandably upsetting, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how customer concerns are handled to ensure that our service is respectful, supportive, and focused on resolving issues more effectively in the future.
Please accept our sincere apologies for the disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Very Good purchase
The delivery was fast and the product looks good. Butthere was a strong smell from the fabricwhen I opened it – it faded in a few days though so there is no problem.
26. juli 2025
Uopfordret anmeldelse
Wrong Colour sent to me
The Ornament is Good but the colour is much darker than shown on the website. Not quite what I was hoping for.
26. juli 2025
Uopfordret anmeldelse
Flimsy and dented
The item looked beautiful in the pictures, but unfortunately it didn’t meet my expectations in person.
17. juli 2025
Uopfordret anmeldelse
not happy
not happy, received after the period pointed in the website and not even the full order
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Feeling that your concerns were not taken seriously and that our communication came across as patronising is understandably upsetting, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how customer concerns are handled to ensure that our service is respectful, supportive, and focused on resolving issues more effectively in the future.
Please accept our sincere apologies for the disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Banned from our design network
Banned from our design network
This company is one of the worst. Ignorant, unresponsive, cheap products from China that arrive way beyond delivery date provided, and then arrive broken. And then hide away and don't send replacements or give refunds.
Buy from them at your own risk and misery
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Civaro
We are very sorry to hear about your experience. Receiving products that did not meet expectations, facing delays in delivery, and then feeling ignored when seeking support is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, shipping timelines, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.