Jon was so understanding and genuinely helpful. After days of calling around with no luck, this was the first company that actually listened and made things easy. I’d definitely recommend them to anyo... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 1 Argonaut Park, Colnbrook Gallymead Road, SL3 0EN Slough, Berkshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
VIK-PA56 was here, a very polite gentleman with a constant smile on his face. Anyone can deliver or collect parcels, but when you go the extra mile, it's truly brilliant.
Virksomheden har svaret
Your driver Adrian who collects orders from Topps Tiles High Wycombe is a fantastic guy, so approachable, friendly and courteous. Adrian is a real asset to your company and a pleasure to deal with
Virksomheden har svaret
Great service booking was really easy courier Sajid Mohammad Was really helpful unloading Will recommend100% Will be used again, thanks a lot, City Sprint ⭐️⭐️⭐️⭐️⭐️
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Kontaktoplysninger
Unit 1 Argonaut Park, Colnbrook Gallymead Road, SL3 0EN, Slough, Berkshire, Storbritannien
- 020 8814 1414
4,6
Fremragende
64 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No parcel actually delivered
They courier left a card saying the parcel was delivered but it was not - no one was home. They left a reference number with no instructions on how to locate the parcel.
5. januar 2023
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good afternoon Carolyn,
Thank you for taking your time to leave a review, I am sorry to hear of your experience. So that we can look into this matter for you can you kindly email us at nationalcustomercare@citysprint.co.uk with any references for the booking?
Many thanks,
Lucie
Quick efficient service
The driver was very quick and efficient.
8. december 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Shane
Speedy delivery and the driver Shaz is…
Speedy delivery and the driver Shaz is friendly and polite
2. december 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Shane
The courier was polite, friendly and helpful
The courier came in good time and was friendly and helpful.
The name on his card is 'Shaz PA60'.
1. december 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Lee
Dreadful service.
I’ve only ever had cause to use a courier once and it was not a good experience. The driver was two hours late collecting the package. I called to find out what was happening but was assured said documents would be delivered by 2.00pm as promised. He was then given incorrect instructions which meant that instead of delivering my package straight away, he made several other collections and deliveries before eventually delivering mine at 4.50pm!!
I raised a complaint and was offered a 50% refund on my booking however, when it was deposited into my bank, it was a random fiver so I had to get onto them once again to request the remaining monies be refunded. If I ever have the need for a courier service again, it certainly will not be these people.
31. oktober 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good morning Lucille,
Thank you for taking the time to leave us a review.
I can see a member of the team has already been in contact with you on this matter.
If you do need any further assistance, please let me know.
Many thanks
Sherrie
Exceptional service
Would like to thank CS team especially Lee Adams and Jon Kidd for all their hard work and support in helping us with all our deliveries.
Always there very proactive and understanding.
21. september 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lee
LH25 RAFAL.
LH25 RAFAL.
very good delivery service from RAFAL always on time and checks everything is OK.
5 star service
7. september 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good Morning Ryan,
Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Chris.
Employee of the month
Very polite , always delivers parts with care
Definitely keep this member of staff
Brilliant driver !
6. september 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good afternoon.
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lucie
The driver is always very helpful
6. september 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good Afternoon Josh,
Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Shane
Exhaust deliveries
I have been getting my exhaust delivery from tekkie for 8 years now and he is very good at what he does! He’s also very polite and helpful and always has a smile on his face! If there is an exhaust missing he will help find out where it is!
6. september 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good Afternoon Ben,
Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Shane
Fabulous as always Great…
Fabulous as always Great service thank you
6. september 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good Afternoon Leanne,
Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Shane
CHEERFUL DELIVERY!
CHEERFUL DELIVERY!
GREAT SERVICE!
5 STARS *****
6. september 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good Afternoon,
Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Chris.
Besvarelse fra CitySprint - Heathrow
Good morning Donald,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Genevieve
Besvarelse fra CitySprint - Heathrow
Good Afternoon Janine,
Thank you for your 5-star review, we are always delighted to hear of positive feedback.
We look very much forward to working with you again in the future.
With thanks and kindest regards,
Chris.
Amazing service same day delivery on…
Amazing service same day delivery on the hottest days of the year. Driver was polite, friendly and considerate nevertheless.
21. juni 2022
Besvarelse fra CitySprint - Heathrow
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards.
Terrible experience
Terrible experience. Driver told me he would be going direct for drop off but did not. My delivery was time critical. I called the depot and they advised the driver picked up another job en route. Apparently it was on standard service and you have to ring to request a direct drop off (no info about this when booking online). They then promised it would be there at 4 pm. Again no show. Delivery wasn’t made until 6 pm. Also, I had booked the delivery on a motorbike and a car came instead which delayed everything. If CitySprint couldn’t honour the booking as per their agreement, and told me when I initially called, I could’ve made other arrangements. Best to stick to TNT.
15. juni 2022
Besvarelse fra CitySprint - Heathrow
Good Morning.
Thank you for taking your time to leave a review, I will be in touch shortly regarding this matter via email.
Kind regards,
Chris.
Difficult to book online but very easy to book on the phone.
I called the call centre as I was finding it complicated to book on the website. I spoke to Mellissa - who was polite, knowledgeable and efficient
I placed my order with her and the package was collected and delivered within 3 hours.
Would definitely recommend CitySprint.
14. juni 2022
Besvarelse fra CitySprint - Heathrow
Good Afternoon,
Thank you for your 5-star review, we are always delighted to hear of positive feedback.
We look very much forward to working with you again in the future.
With thanks and kindest regards,
Chris.
Phone was not delivered as per emails…
Phone was not delivered as per emails from yourself
I had to ring and find out what the problem was and was on the phone for over to Wendy minutes.
Have been with vodaphone for over twenty five years but will definitely consider changing to a different provider after the problems today.
21. maj 2022
Besvarelse fra CitySprint - Heathrow
Good morning Darren,
Thank you for your 1-star review.
We will contact you privately to ascertain the issues and investigate the issues raised above.
With thanks,
Tommy
DISGUSTING.
DISGUSTING.
My Gousto Box (Weekly food delivery) has been in the back of a van since 8.00am this morning. There has been no tracking information provided, the cut off point is 7.00pm. NOTHING has been delivered.
THIS IS THE MOST DISGRACEFUL SERVICE I HAVE EVER, EVER ENCOUNTERED.
16. januar 2022
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
Good Morning Danielle,
Thank you for taking your time to leave a review, I am sorry to hear of your experience.
I understand that you have already reached out to our Customer Care team directly via email and we will continue to correspond via response to your email.
Kind Regards,
Chris.
WORST COURIER SERVICE
WORST COURIER SERVICE IN THE U.K.! And that is saying something!!! 3 days ago I ordered from ASOS and paid £7.95 for same day evening delivery. Received no information or news at all that day, waited a second day and stayed near my front door ALL evening, with no message to say the delivery couldn’t be made. Went to track on the website and it said nobody was in, which is a lie! We have a ring camera and no one showed up! They offer no information on redelivery and don’t bother updating you. ASOS, please stop using this horrible service. Stick to DPD, they’re much more reliable. I would never recommend this service to anyone, unless you want to wait 3x longer than you’ve paid for. I will be contacting ASOS directly and want my money back!
1. november 2021
Uopfordret anmeldelse
Besvarelse fra CitySprint - Heathrow
God Morning,
Thank you for taking the time to leave us a review, we are disappointed to hear of your experience.
I understand that you have already made contact with our customercare team directly and we have responded to you this morning to gather further information.
Kind regards,
Chris.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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