CityFibre Anmeldelser 24.695

With thanks to Gary, Nathan and Immy for a quick and efficient installation of our fibre connection.

I recently had a new fibre service installed via Vodafone and the two engineers were next to useless, when drilling through the outside wall they made a huge mess and took a large area of plaster off the wall!

One of the guys had to go to B&Q to get some plaster which he applied with a piece of card as he had no other tool to smooth the plaster with, it looks horrendous which along with poorly fitted round white connection boxes which don’t sit flat on the wall, one of them because they drilled the hole to close to the door architrave!! It’s basic stuff really and a week after install I’m struggling to get it corrected… if I had a choice I wouldn’t use them again.

Had Aron and loyd setting up my new WiFi etc.. so pleased with the work such polite clean men was very reassuring as suffer with anziety and ptsd felt safe and calm !! Certainly recommend..

Wayne the fitter was very helpful, efficient and didn't leave any mess.
s2050579

The guys that came where fantastic they had there work cut out for them and they went above and beyond without any problems great explanations to what needed to be done fantastic guys thanks again

Incompetent staff, awful workmanship.
CityFibre working on behalf of Sky.
Couldn't be bothered to screw grommet to the wall, just shoved in the hole, loose.
Wire tacks left loose in the wall.
Wouldn't/couldn't install in the room requested, as a compromise agreed to a different room on the basis it was mounted in the corner of the room, found it mounted under window and told if I wanted it moved I'd have to damage the wire to stop it working to get someone else to come out an move it.

Fantastic job! Gary, Nathan and Immy!Arrived very prompt explained all work being undertaken thoroughly No mess no fuss just brilliant service thanks!
Ref no s2041739

Very polite engineers and very quick at what they were doing

Arrived on time & got straight on with the job. Very efficient and the lads were friendly and polite. Also connected the wifi to our mobile phones, tablets and desktop computer for us. Many Thanks.

The engineers were really amazing throughout the installation process.

Worked great and fast

On time . Polite . Professional . Job well done .

Very slick service and great communication

The engineers were amazing and very informative, know their work and fast in doing it with high quality service
The net is as advertised and the router is super fast and powerful now 2 days in the new contract

Engineers came out & sorted my new internet, made sure everything was working before they left. They were very polite

Switching to toob was easy. Good communication before installation. Engineer was at my place before time. He run through what he was going to do. Work did not take long and tidied the place after. Tested the equipment to make sure everything is working before leaving. Most importantly, the price is very good.

I had the best engineers, they were lovely, informative, professional, everything was easy and nicely done.

The staff were really good and explained everything well,and a good job was done when installing equipment.

I think they are good in all respects, in terms of price, service, and customer service.

We were told the old copper broadband network is being switched off so we had to go to full fibre. Really didn’t want to do this as nothing is ever straight forward with our house and knew it would be complicated. Suprise surprise it was! We had visits from 3 different lots of engineers to resolve the problem. Basically our house had been missed off so there was no easy way to connect it. First team got the conduit in place so the cable could eventually be fed through to our property. They arrived literally 5 minutes after I got off the phone to Zen to order our new broadband. The next day three more guys came and spent 2 hours resolving the issue and ended up feeding 200 metres of conduit to connect our house to the cabinet. Then yesterday the last 2 guys turned up and connected it all up. All working no problems as was promised. I know it’s very much dependant on how good the engineers are that you get, but we had 6 that’s were all really good, luke and his partner yesterday was brilliant. Both guys were really friendly, courteous and did a brilliant job. Would definitely recommend 👍👍