CitizenCard Anmeldelser 1.752

excellent service

Terrible service! Applied for my son to get his card as he needed it to sit his functional skills exam, up to 21 days they say, gets to day 20 and they say there’s a problem because I SCANNED his birthday certificate instead of taking a picture, I corrected that and re-uploaded, a few days later another issue with the referee, changed the referee and now at this point, weeks later, my son is due to sit his exam in 4 days time an exam that has cost £180, finally get the referee sorted then I pay an extra £17 to get it done within 2 days, now on day 2 and they are yet to email over their questions to the referee!!! And don’t bother emailing them unless you’re willing to wait days on end for a reply, oh and phoning them? They don’t know the difference between their arse and their elbow!!! Absolutely useless! Now my son will miss his exam and we have lost £180!!

Avoid at all cost, I emailed the company that I was unable to provide my passport for verification as I lost it, just recently returned to UK, was unable to provide a uk referee to verify photo for uk passport.

Got reply from company that I didn't need to send anything, thought it was OK to purchase, I did, it same process as passport application, so out of pocket no ID, only needed card to get disabled person bus pass.

I sent this email before applying

Hi how do I verify, I suffer mental health and other health issue, I am more of a recluse with little social interaction. Especially on the suggested 2 year interaction, I require id for verification purposes.

This is just as bad as the passport process,

this was your reply

Thank you for your email.

To start your online application with us please go to:

You will need to create an account with us and verify your email address. After that you can click on a link shown on the page to apply for an ID card. Full instructions are shown on each step of the application process.

The process is completely digital - there will be no need to post anything to us.

If you prefer we can send you an application form in the post. To do this we will need you to supply your full name and full postal address.

Kind Regards,
Rebecca Johnson
Administrative Officer

CitizenCard Ltd
7 Prescott Place
London
SW4 6BS

As for refund as you say no refund if I made the mistake,

The mistake was trusting you

it's ok and a cheaper option for photo ID if you don't have a passport or driving licence but NOT all companies accept it so be prepared for that

As a disabled adult, I'm still struggling my way though this process and have yet to succeed. This company seems to assume that most people are tech-savvy - not taking into account that many learning disabled people struggle with digital instructions. They provide no means to speak to an actual person which adds more difficulty into the equation, so I sent an email, detailing my dyspraxia diagnosis and the limitations it causes. I asked for them to break down their digital application process into easier to follow instructions ie how to actually 'copy a link and send it to my chosen referee.' Instead of providing me with clearer, more detailed instructions they responded by telling me to get someone to help me with the application or ask someone to explain what their instructions mean. Why couldn't they do that??? Clearly, the TRUE needs of disabled people are not understood. The only other option is to apply via a paper application form which means sending bank details through the mail - not a safe option. It's like they're suggesting that if you're disabled then you have to make do with a less secure option because YOU'RE less important. Disabled people have to follow the same rules as everyone else, yet they are not facilitated to do so by yet another company who seem intent on pushing them to the outskirts of society. Citizencard, I have a disabled child who has ADHD, ASD and very serious mental health needs. He suffers with social anxiety and rarely goes out. As he has attempted suicide more than once in the past, I have to watch him 24 hours a day which very much restricts my own ability to go out. I rarely see people as my son's meltdowns are hard for to cope with, so how am I expected to follow your instructions to get someone to help me so that you don't have to??? I really hope you respond but will not be surprised if you don't

In short, the “urgent card” isn’t urgent.
Customer service “agent” is rude and asks unneeded questions, presumably for the sake of email.
I’m surprised that a “not-for-profit” (essentially charity) thinks that they can repeatedly ask for data. Even after saying that you’re asc and dyslexic. So, for an urgent service it should be dealt with more sensitively.

application 714525 - you cannot verify a perfectly legible to the naked eye passport and you refuse to refund [#WWB-452-83593]: [#GJW-592-55153]
Thereby effectively stealing my funds. Plus you do not make name rules clear on the application, even though I registered the account in that name.
Kindly refund me, or I take this further!

Very easy to set up and quick response. The process was a step by step guide,very easy to follow and understand. The online app gave me the info on how the process was progressing and when my card was sent. I paid for the rapid service and the 3 day turn around was spot on. All in all a great service.

Efficient! Amazing!

AVOID total waste of time 👎
Complete scam by the looks of things
Months into this and still not got a card
Be easier to get a passport
Anyone who said they received this is part of the scam

The whole process was straightforward and good but the reason I got the card was so I could use it in Tescos near my college in York but occasionally when I try use it some of the staff won’t except it as proof…….

cards are produced and sent quickly. Great service

Card is possibly useful but have not tried it.
Thoroughly dislike the amount of spam marketing "offers" sent through on email & there does not seem to be an option to turn off marketing emails only. Concerned about turning off all emails in case we miss something vital...
If Citizencard could confirm that unsubscribing from emails will only remove all the unwanted marketing ones, then that would be useful...

My card had run out so I needed to renew, and the process was easy with no problems. It went smoothly and I had my new card in no time. As yet not had to use my new card but sure it will be fine when I do.

Easy to navigate, prompt delivery. Thanks.

Avoid at all cost terrible company won’t even refund you if something goes wrong reported to trading standards

Quite a faff with photo ID and a live image to prove I exist. Got through it but you have to be both patient and motivated.
An anxious wait until the card came.
I paid with PayPal, just in case my money was going into a black hole.

Renewed my card simple and easy to do received card within a week

Very easy to replace my expired card.

Waste of time and money.