Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
if you want an ok product, which they will change on you at some point,... and the worst customer service ever.,.... I would recommend that you find another product. Still haven't addressed my co... Se mere
My wife purchased me a chuug for my birthday and love it !! unfortunately my stainless insert would only slide in 3/4 the way in and would get super tight but Grace with chuug was very understanding a... Se mere
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Se mere
Virksomheden har svaret
Kontaktoplysninger
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Storbritannien
- 03452221501
- info@chuug.com
- chuug.com
4,5
Fremragende
1 t anmeldelser
Har besvaret 48 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beautiful work
Shipped fast, and from the moment you take it out the box you feel the quality. No regrets here.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Ryan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Excellent quality and beautiful
Excellent quality and beautiful! My husband loves it! Arrived earlier than expected! Only “negative” would be that I was unable to track the shipping.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Stacey,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great shopping experience
Great shopping experience from ordering to delivery. The Chugg is for my husbands birthday, and is absolutely gorgeous quality. He is going to love it. I highly recommend this company,
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Karen,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support and recommendation truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Handles are not rigid as in rope is not…
Handles are not rigid as in rope is not stiffened so feels flimsy to hold weight of the tankard especially with weight of liquid inside, medallion coins not stuck in straight not fine craftsmanship to be honest only buy if on offer definitely not not worth 50 odd quid
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Adam,
Thanks for sharing your feedback with us.
We’re very sorry to hear about your experience with your Chuug. We completely understand how disappointing and frustrating this must be, especially considering the price you paid and that it arrived with some imperfections.
Please accept our sincere apologies for the inconvenience and any disappointment this may have caused. Please know that we’re more than happy to make this right for you. When you have a moment, please contact us at info@chuug.com with your order number,full name or email address associated with your order, and we’ll be happy to provide the best resolution for you.
We look forward hearing from you soon.
Kind regards,
Grace
Besvarelse fra CHUUG
Hi Paul,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Just like they said it was
Just like they said it was. Got to Oklahoma in the time they said it would. Incredible craftsmanship. Will be giving these to my friends for birthday gifts!!
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Steve,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Very well made
Very well made, great design with the screw out insert, however I have to be honest, it could be improved by being slightly wider. I cannot fit a hand inside it to wipe out the bottom properly.
Also, the rope handle was not in the best condition, seems rough and weathered rather than clean out of the box. I’m not completely dissatisfied, but for the price I felt a little deflated. Very good shipping time to Australia. Would buy again if you make one a little rounder
15. februar 2026
Uopfordret anmeldelse
Great Odin's Raven!!
By the splintered shields of my ancestors! Why settle for glass when you can hold a literal piece of the forest? This rope-handled wooden tankard is so rugged it probably has its own Mead-Hall. It’s the only mug that makes you feel like you should be shouting orders at a crew of bearded men while you finish your lager. It's the chuggiest CHUUG I have ever chugged. So stop overthinking, grab the rope, and conquer the day with a CHUUG!"
14. februar 2026
Uopfordret anmeldelse
The Best of the BEST
I appreciated how fast and efficient the company is. I didn't have to wait long at all for this first order. I love the quality of the product. It feels sturdy and the finishing in the ropes and wood feels to be of the finest quality. The steel innards if the tankard and plastic fastener seem to all have been machined and molded with high precision. My wife and I will most assuredly be placing more orders, so we can have all of the different wood and rope combinations. Well done, Chuug!!
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Trucker,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love the quality of your Chuug and that it arrived earlier than expected! Your kind words and support truly mean so much to us. We can’t wait to craft more Chuugs for you and your wife soon!
Kind regards,
Grace
Fantastic art work!
We are so happy with our purchase. They are awesome! The workmanship is very well done. Thank you from the USA👋
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Kelli,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great product well made and the biggest…
Great product well made and the biggest thing cold beer !!!!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Thomas,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Haven't received it yet
I ordered this mug, january twenty second.Still haven't received it.I'm being told that it was sent back to the manufacturer from the shipping.I've contacted the manufacturer several times they told me to wait till this monday, not happy so far
22. januar 2026
Uopfordret anmeldelse
Fantastic
Fantastic! Ordering, creation and delivery all were perfect. I am very happy that I ordered them and the discount for two was much appreciated.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Fred,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Outstanding British workmanship
Very pleased with the outstanding quality and workmanship. Handcrafted in the UK which makes a delightful change !
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Mr. G A Hamilton,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Besvarelse fra CHUUG
Hi John,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great quality and a unique gift
Great quality and a unique gift. Husband loved them.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Malorie,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great Tankards.
Great quality product and first class service from the guys and girls at chuug. Will definitely be recommending them to family and friends and buying more in the future. Thanks.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Alan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
The product does not work well with hot liquids even though they say it does.
The product does not work well at all with hot liquids. The metal parts base is attached with glue that, when hot, causes the pieces to come apart. It’s cheap glue and shouldn’t be used for a product that is advertised for hot liquids
10. februar 2026
Uopfordret anmeldelse
It’s the most beautiful thing in the…
It’s the most beautiful thing in the ducking universe!!! I do hope the company is able to get mug tops or lids m and can make the mug bigger to a 30oz one day! But this will be my new dungeon master mug!!!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Jackson,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love the quality of your Chuug! No worries about the lids, our owner is currently working on them, and we’re very excited to launch them very soon. Your kind words and support truly mean so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It’s an interesting mug—but I'm on the fence
It’s an interesting mug—big enough to keep drinks cool and hefty enough not to tip over easily. The stainless steel insert has a screw-in mechanism, so it doesn’t separate, which is a nice touch.
The handle is a little tight in my hands, and I don’t have big hands—mine are about a medium in leather gloves. If someone had larger hands, they might not be able to fit them comfortably inside the handle. The rope handle is also unique. I expected a much darker charcoal color based on the pictures, but it’s noticeably lighter in person.
For the price, I’m still a bit on the fence. Shipping was fast, and it’s a clever, well-made product, but it doesn’t match the photos 100%.
10. februar 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.