Chicago Knife Works Anmeldelser 

It's a real shame what this company has become. Been using them for years and they used to be great. Honestly can't beat the prices.

But the past year it's just been going downhill. Slower and slower shipping, less and less communication.

I ordered 10 knives on Dec. 26, 2025. I couldn't change my address online so I called in on the 29th and spoke to a nice gentleman who updated the address for me.

They didn't ship until January 21, 2026. A month was pretty ridiculous, but ok. They've shipped. They shipped to the old address and were returned because I was out of town. I got back home on the 27th of January and headed to the post office to discover no box. Checked the email and realized they had shipped to the wrong address and they had already been returned to the warehouse.

Cut to me emailing, calling, emailing, calling. Can never get a single email replied to, no one ever answers the phone. I FINALLY get a hold of someone and he tells me he's gonna call the warehouse to see if it's been restocked or not. If it hasn't; it'll be reshipped today! If it has, he'll make sure they ship it out by wednesday. He's gonna text me back on his personal cell when he finds out, shouldn't take more than 2 hours.

That was 7 hours ago. No text. I tried calling again, back to no one answering. Still no email replies. At this point I'll just do a chargeback. But it's heartbreaking what they've become when they used to be so great and I've ordered 100s of knives from them.

I ordered several knives before Christmas to take advantage of their holiday sales event. I didn't mind that it took so long to ship, which seems odd for these days. But when they shipped a lesser knife instead of the one I ordered, it felt like I had been done wrong. However, after three emails to their sales address without the first sign of even an acknowledgment, it was obvious that this was not a simple mistake but something that CKW has no intention of correcting. I can't say that they have horrible customer service as it is evidently non-existent! I won't do business with CKW again.

Not sure why there are so many bad reviews. I had a great experience all around with this company. Competitive pricing, fast shipping (ordered 1/7 and recd 1/13) with up to date notifications. Product is impeccable. Will work with again

Low level business..they wont send your item unless you finally chargeback the money they took (12 days later). From then on they’re magically on point to try and “intercept” the package. Extremely petty

Price is good but I haven't received my order that I placed on 12/16/2025 & paid extra for shipping. Calling is a joke never answer leave messages with no response. Send emails and get the oh will look into it or we have been swamped excuses. When I did get a tracking number all it said was lable made ups didn't have the package yet. Send emails and get a oh shipper didn't scan it but I will see about getting a replacement. Then I request a status on that with tracking information and no response.
I Would not recommend doing any business with them at all
Update i received a text message from Mobeen Ashiq stating a second package is being sent out and i should be able to track it in a few hours. I requested the tracking number and was sent it. After waiting a couple of hours I checked and same message as before then noticed it was the same tracking #. I replied letting them know and no response it was during business hours. I am now more frustrated 😠 with this situation.
Update finally recieved the item after all the delays and run around.
I will not ever shop them again and warn anyone thinking about shopping with them to just shop elsewhere

Terrible shipping times and customer service. Should be your last choice retailer for outdoor goods.

Made an order of 4 knives and a ceramic sharpening rod. One of the knives wasn't included in the shipment even though their email said it had shipped. It's now listed as out-of-stock on their website but I never received a refund. Will try to do a chargeback with my credit card.

Welcome to Chicago Knife Works Online Shopping.

Due to a recent increase in order volume, non-expedited orders are currently being processed within 4 to 5 business days. We appreciate your patience and want to assure you that we’re doing our best to ship all orders as quickly as possible.

Pasted today, directly from their landing page. It is a dishonest discourtesy for someone like the previous "reviewer" to state that this business itself states "5 to 8 business days", when in fact they clearly claim they process in 4 to 5. You undermine goodwill in business practice. My order, like so many others, ran past the stated processing window. This was earlier this month. An email I sent requesting shipping status then went unanswered. So rather than endure being made to wait in the blind for something I may eventually receive after payment, I disputed the charge and shopped elsewhere. As consumers, we do in fact have purchasing power. It's up to us as to whether or not we use it.

10/27- Definitely keep your money or they will take it and give you nothing in return. Don’t let the discounts fool you like it didn’t rest of us. 1 star
11/4 update- Order shipped. I was wrong, they will eventually send you a knife. 3 stars
11/7 update- Knife arrived. Safe, sound and beautiful. I do admit once you get used to the slow shipping 🤷🏻‍♂️ we’re all just so used to Amazon these days. 4 stars

Be prepared to wait an indeterminate amount of time to receive your order. They take 5-7 days or more to ship your product. I don't understand why they have such a long delay in shipping. Others retailer's I order from ship within a day or two of the order date.

It's been over a week and no shipping notification. Don't support this local business because they don't support local customers.

First and last experience with Chicago Knife works. Placed an order 9/15/25 that has still not shipped as of 9/25/25. Items ordered were listed as "in stock". After several emails and a couple calls to customer service (who never responded or answered BTW), I received a reply from an email that they were behind on shipping and would process the order by the fifth business day. That was the 19th . My requests to cancel the order or receive and update on the shipping have remained unanswered. Do yourself a favor and google the company reviews BEFORE you order. Look up the address and take a look at the street view of the "storefront"...This place is a joke

Get past the 3 week order to delivery, then, all is perfect. Perfect Quality all around on the Trail Master 52100! Excellent company,..fulfillment on delivering item that is Genuine w/out flaws!
Answered email as promised.
Will order from CKW next time w/out trepidation.

False advertising. Knive steel was listed as S35VN, actual steel etched on blade is 14C28N. They responded right away and I did get one email saying they would take a return or offer a discount on a future order if I kept this one, I replied twice saying I would take a discount as it's not bad for what it is but then they ghosted me. I'm surprised they actually changed the listing and just list no steel type now but I have the page saved as proof. At this point I wouldn't even use the discount if they gave it to me, I will not buy from CKW again. They have low prices on a lot but the service is just horrendous and as you can see from many reviews from real people it's not the exception. Also shipping time is slow, 3-5 business days is actually 7 in the case of this recent order. I'll bet they don't know how to give a customer a discount because they've literally never done so, and just ignore people. It says they have not replied to anyone here in 12 months so it's evident they don't care about their reputation or what customers experiences are.

Worst store in internet/
No support.To slow shipping

Many issues with this company. First, I placed my order with credit card for a Belgian Sharpening Stone on the 9th of August and they didn't ship until the 15. Second, nobody answers the phone. The customer service number is a movie prop that only "takes messages" and is useless with no calls ever returned. I sent an email wondering why my order was late and they did respond to that. They said they were "behind on orders" and "... thanks for you patience." Third, my stone when it arrived was chipped and there was a crack in it. Poorly packaged and the heavy stone was bouncing around in the box with no bubble wrap and only a wad of butcher paper put inside doing nothing to protect the stone. Fourth, this is a 3rd level stone with inclusions and natural seams (cracks) and does not have continuity throughout the stone. It was on sale and enabled me to get a BBlue Stone for cheap, but you get what you pay for. Also, the company has no way to leave reviews on their site even though there are tabs showing reviews in the products listings.

i dont care what any of you bozos think, this place is legit and i found the best deals for what i was lookin for at the time...who ever dont like them must be on sumthin

Customer service is terrible, no response, no follow up, order was placed 7/5/25. Tracking shows it's waiting to be picked up. I think they sold more then they could get & don't want to make it right. At this point they just stole my money.
I have heard of several others with the same problem.
It doesn't matter how good the price is it it's never delivered. Shop elsewhere.

Customer service is non-existent! Three weeks and product still hasn't been received. Call to customer service went to voice mail. Followed instructions and sent e-mail to address specified. No response. Thankfully only into order for approximately $40. As of 7/5, tracking shows order to be in VA waiting on receipt of product -- not sure what that means! Thus far, my experience has been TERRIBLE!!!

Absolutely the worst Customer Service of any online knife dealer I have ever used, and I’ve been ordering online for 30+ years. Shipping creates a label, and then does not hand off to carrier (USPS) for another 5 days. It’ll be close to a month before I receive 2 Case Pocket Knives. First and LAST Order with these turkeys.