Cheriton Homecare Limited Anmeldelser 23

TrustScore 4 ud af 5

4,1

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

After viewing a number of homes, my father felt the room offered at Cheriton was where he wanted to be. He was encouraged to make the room his own space with pictures, furniture etc. Any queries or co... Se mere

Bedømt til 5 ud af 5 stjerner

The care my mum received from Cheriton Homecare was absolutely outstanding. The carers didn’t just do their job; they truly cared for her as if she were their own family. Their kindness, patience, and... Se mere

Bedømt til 1 ud af 5 stjerner

Absolutely appalling. My mother was cared for by care worker registered with this agency and sadly sustained injuries and had to attend hospital. Safeguarding at East Sussex Council found that they ha... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I would highly recommend Cheriton if you need home help. We swapped to them after having a terrible time with a previous company and just wished we had gone to them sooner. The office staff could n... Se mere

Virksomhedsoplysninger

  1. Hjemmesygepleje
  2. Ældrepleje

Skrevet af virksomheden

Cheriton Homecare offers a range of affordable specialist live-in care services to clients in London and the South of England. We have a wide range of clients with varying care needs, such as dementia & Alzheimers all of whom live in the comfort of their own homes. Our aim is to provide reliable and professional live-in care services and improve the quality of life for those who require care and support them in their own home. Our clients participate in planning their care, and rate us highly, because we are good listeners. We provide a service which will help you live as you choose. Contacting us, for free and partial advice, can be done by using the request a call back feature or by email, both of which can be found on the contact us page. A free assessment of care needs can be arranged at a time to suit you. Telephone services are available day and night, so that our clients and their representatives have direct access to management at all times. We are passionate about the details and care about what we do, as the service we provide is personal both to us and the people who receive it. Richard has 30 years of experience, so he insures that care assistants working with Cheriton Homecare are well trained and supported, because we expect them to provide exceptional services to the people we support. The Care Quality Commission inspectors consider our team to be well-led and safe. "Caring for someone is not about just providing food, medication or security; it's about enabling people to make choices about how they choose to live their lives and supporting them to do so" - Richard Barnett We are available 24/7 so feel free to contact us at 01273 273 2730


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

23 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 5 ud af 5 stjerner

Care with kindness

After viewing a number of homes, my father felt the room offered at Cheriton was where he wanted to be. He was encouraged to make the room his own space with pictures, furniture etc. Any queries or concerns by the family are addressed promptly by very caring staff. Considering his age and preference, he stays in his room, and his meals are bought to him, and although he has been encouraged to join in with the activities, he chooses to sit quietly and watch game shows on the television. This choice he made brings him comfort, and the familiar routine provides a sense of stability in his life. The staff respects his wishes, understanding that everyone has their own way of coping with change.

26. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Like Family to Us

The care my mum received from Cheriton Homecare was absolutely outstanding. The carers didn’t just do their job; they truly cared for her as if she were their own family. Their kindness, patience, and professionalism gave us so much peace of mind. The office team was always available to provide updates and support, ensuring everything ran smoothly. We couldn’t have asked for a better experience and are deeply grateful for their exceptional service. Highly recommend!

10. december 2024
Bedømt til 5 ud af 5 stjerner

Outstanding Care for 5 Years

My mother-in-law has been cared for by Cheriton Homecare for the past five years, and the experience has been exceptional from start to finish. The carers are consistently reliable, punctual, and professional, providing her with outstanding support every single day. It’s clear that the team truly cares about their clients, and it has made such a positive difference in her life and ours.

17. august 2024
Bedømt til 5 ud af 5 stjerner

Superb care for my Aunt!

I cannot express enough how grateful my family and I are for the wonderful care my aunt received from Cheriton Homecare. From the very first contact, they were professional, compassionate, and understanding of her needs. The carers who visited her were always kind, patient, and respectful, providing not just physical care but also emotional support, which made such a difference to her wellbeing.

The company was always easy to communicate with, responding quickly to any questions or changes in care plans. They truly went above and beyond to ensure my aunt felt safe and comfortable, and their attention to detail was outstanding.

I feel incredibly reassured knowing my aunt was in such capable hands. I would highly recommend Cheriton Homecare to anyone looking for quality, compassionate care. Thank you so much for everything you’ve done.

30. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I can't thank Cheriton Homecare enough

Cheriton Homecare have looked after my father for the last couple of years and I couldn't be more grateful. Not only have they gone above and beyond to look after my father but also to give me support in my position as LPA.

Richard and his team have incredible empathy and always spent time with my Dad.

I am very grateful also to his carer Pawel who looked after my Dad with dignity and love. My Dad's last wish was to die at home and I am so glad that he didn't go into hospital because he would have died there.

I will never forget what they did for my Dad. Thank you.

19. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

As a recruiter working with Cheriton…

As a recruiter working with Cheriton HomeCare, my experience has been overwhelmingly positive. What stands out the most is the company’s dedication to both clients and staff, creating an environment where everyone feels valued. Cheriton Home Care truly prioritizes the well-being of its staff, offering them continuous support, flexibility, and opportunities for professional development. This makes it easier for me as a recruiter to confidently recommend the organization to potential candidates.
Overall, Cheriton HomeCare is doing a fantastic job fostering a supportive and caring culture, both for its employees and clients. I highly recommend it to anyone looking to join a dedicated team that truly makes a difference in people’s lives.

17. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent Service

Excellent Service. People ready to assist promptly on the other side. Very good personalised care given to clients and the agency looks after the Carers very well.

16. oktober 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Absolutely appalling

Absolutely appalling. My mother was cared for by care worker registered with this agency and sadly sustained injuries and had to attend hospital. Safeguarding at East Sussex Council found that they had acted unprofessionally and were reported to the CQC. The carer in question was reported to the Disclosure and Barring service and thankfully will never be able to touch a vulnerable adult ever again. It’s been heartbreaking. Thankfully we have fabulous carers in place now, just wish I’d never approached this agency.

25. august 2023
Uopfordret anmeldelse
Cheriton Homecare Limited-logo

Besvarelse fra Cheriton Homecare Limited

As you know I was personally very upset by the circumstances surrounding what happened to your mother, which lead to distressing experience with our agency.

Please know that the care and safety of our clients are our highest priorities and has been for the 27 years I have been providing care. Cheriton provided care for your mother for more than 12 months prior to her fall, during which time we established a loving and kind group of carers to support her. I understand how upsetting it must have been to see your mother sustain injuries from an accidental fall while under our care, and we are truly sorry for any distress this has caused.

The safeguarding investigation found that while the respite carer should have done more to convince your mother to seek medical assistance after her fall, they respected her right to decline. However, the carer acted unprofessionally by not following her training and our policies when she failed to report the incident to Cheriton Homecare. This lapse in protocol delayed our awareness and response until the return of her regular carer. Upon receiving the safeguarding ruling, I insisted that the carer's failure to report the incident be recorded on her DBS. It is important to note that the carer was found to be at fault for not reporting the incident, not causing the injury. Cheriton have since taken steps to ensure such oversights do not happen again and have implemented specific training regarding falls as mandatory for all new recruits.

I understand that no explanation can undo the distress caused. The Cheriton team are glad that you have since found fabulous carers for your mother. It is our hope that the care she continues to receive, including from some of our former staff who remain involved, provides her with the support and comfort she deserves. We are committed to ensuring that every client receives the highest standard of care.

Once again, we are truly sorry for your experience and wish your mother the very best.

Bedømt til 5 ud af 5 stjerner

I have worked with Cheriton homecare…

I have worked with Cheriton homecare for nearly a year as a live in carer, I can honestly say all admin staff have been brilliant especially Daisy who is always just a call away very helpful and supportive.
This is a company that really cares about the clients as well as the staff.
Great place to work

16. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent Care Company

I would highly recommend Cheriton if you need home help. We swapped to them after having a terrible time with a previous company and just wished we had gone to them sooner. The office staff could not be more helpful and were always there if needed, nothing was too much trouble.
My mothers face would light up if Richard or Luke visited as they always made time to sit with her.
Our special thanks go to Nastasha and Gary who cared for her to the end and helped make her final days more comfortable.
Sincere thanks for all your help

17. juli 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent care plans and continuous…

Excellent care plans and continuous back up

12. februar 2020
Uopfordret anmeldelse
Cheriton Homecare Limited-logo

Besvarelse fra Cheriton Homecare Limited

Thanks Sam. Wonderful to know that you still think we are worth it after all these years. Thank you for being such an awesome carer.

Bedømt til 5 ud af 5 stjerner

Very good communication between carer…

Very good communication between carer and management. and management to carers quick answer to call .quick solution to problems. Very good team in office quick answers to any questions about care .The manager is really listening to carers problems.

12. februar 2020
Uopfordret anmeldelse
Cheriton Homecare Limited-logo

Besvarelse fra Cheriton Homecare Limited

Thank you Mihaela for a wonderful vote of confidence. It is a privilege to have you as a part of our team.

Bedømt til 5 ud af 5 stjerner

I recommend Cheriton Homecare

Great live in care company. I recommend them to anyone.

12. februar 2020
Uopfordret anmeldelse
Cheriton Homecare Limited-logo

Besvarelse fra Cheriton Homecare Limited

Thank you Glee. It means a lot to us.

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